{"id":10357,"date":"2025-09-26T18:00:08","date_gmt":"2025-09-26T10:00:08","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=10357"},"modified":"2025-09-26T22:30:26","modified_gmt":"2025-09-26T14:30:26","slug":"ai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/ai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform\/","title":{"rendered":"AI Models Are a Dime a Dozen: How Businesses Win By Moving Beyond the Hype with a Deeply Unified Platform"},"content":{"rendered":"\n<p>The technology industry loves a gold rush.&nbsp;<\/p>\n\n\n\n<p>In the late \u201890s, companies raced to claim their piece of the \u201cinformation superhighway,\u201d stockpiling bandwidth and investing in domain names. A decade later, the mobile revolution sparked a similar frenzy, with businesses scrambling to launch apps, regardless of whether they served a true purpose. The cloud era brought a similar rush, as&nbsp;organisations&nbsp;rapidly embraced distributed computing, often before understanding its strategic value.&nbsp;<\/p>\n\n\n\n<p>Today, we\u2019re seeing a similar pattern with&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/what-is-ai\/\">AI<\/a>&nbsp;as the models that power AI solutions are becoming increasingly&nbsp;commoditised. Indeed, the market is flooded with large-language models (<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/what-are-large-language-models\/\">LLMs<\/a>),&nbsp;specialised&nbsp;models, and open-source alternatives, all promising better speed, lower cost, and smarter results. New entrants like DeepSeek\u2019s R1 add to the pile, fueling hype and a&nbsp;<a href=\"https:\/\/www.businesswire.com\/news\/home\/20240828110446\/en\/ABBYY-Survey-Reveals-FOMO-Drives-AI-Adoption-in-60-of-Businesses-but-Raises-Trust-Issues\" target=\"_blank\" rel=\"noreferrer noopener\">fear of missing out<\/a>. If CIOs aren\u2019t buying the latest and greatest or building their own&nbsp;specialised&nbsp;model, they worry the AI revolution will pass them by while competitors race ahead.<\/p>\n\n\n\n<p>As with past technological booms, however, the real value doesn\u2019t lie in acquiring the core technology \u2014 in this case, \u201cdo-it-yourself\u201d (DIY) AI. It lies with how you apply it to drive meaningful business outcomes. Just as the true winners of the internet era weren\u2019t those who bought the most bandwidth but those who created the most compelling digital experiences, today\u2019s AI leaders will be those who focus on deploying digital labour within a deeply unified platform that connects AI to real-time data, logic, and workflows.&nbsp;<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u2026 AI leaders will be those who focus on deploying digital labour within a deeply unified platform that connects AI to real-time data, logic, and workflows.&nbsp;<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fap%2Fblog%2Fai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=AI%20Models%20Are%20a%20Dime%20a%20Dozen%3A%20How%20Businesses%20Win%20By%20Moving%20Beyond%20the%20Hype%20with%20a%20Deeply%20Unified%20Platform\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=AI%20Models%20Are%20a%20Dime%20a%20Dozen%3A%20How%20Businesses%20Win%20By%20Moving%20Beyond%20the%20Hype%20with%20a%20Deeply%20Unified%20Platform&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fap%2Fblog%2Fai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fap%2Fblog%2Fai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"AI Models Are a Dime a Dozen: How Businesses Win By Moving Beyond the Hype with a Deeply Unified Platform\" https:\/\/www.salesforce.com\/ap\/blog\/ai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>That\u2019s the approach that will end up delivering truly tangible results, and it\u2019s why the&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/platform\/\">Salesforce Platform<\/a>&nbsp;and its agentic layer,&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\">Agentforce<\/a>, are so important. By integrating everything needed to design, develop, and deploy trusted agents, it drives automation, boosts efficiency, and transforms the customer experience \u2014 \u200cwithout unnecessary complexity. Here\u2019s a dive into why having a&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/unified-platform\/\">unified platform<\/a>&nbsp;is so critically important for AI rollouts that aim to unlock business value and why technology leaders need to see past the hype around models.&nbsp;<\/p>\n\n\n<span class=\"salesforce-blog-heading__eyebrow \"><\/span>\n<h2 class=\"wp-block-heading\" id=\"h-building-a-dynamic-ai-strategy-beyond-llms-the-importance-of-platform\"><strong>Building a dynamic AI strategy beyond LLMs: The importance of platform<\/strong><\/h2>\n\n\n\n<p>Just as the dot-com era taught us that simply having a website wasn\u2019t enough \u2014 you needed robust backend systems, reliable hosting, and meaningful content \u2014 today\u2019s AI implementations require more than just powerful models. With an expanding array of models, from general-purpose LLMs to&nbsp;specialised&nbsp;alternatives, businesses must navigate a complex, competitive landscape to ensure they\u2019re leveraging AI that aligns with their operational goals and drives real impact. But selecting the \u201cright\u201d model is only a secondary step. The first challenge is integrating AI into a broader ecosystem that connects models to business processes, real-time data, and enterprise-grade security. Without this foundation, even the most advanced AI models will remain&nbsp;underutilised&nbsp;or misaligned with strategic objectives.<\/p>\n\n\n\n<p>For a deeply unified platform to truly scale, it must integrate data, trust, and&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/what-is-agentic-ai\/\">agentic AI<\/a>&nbsp;into cohesive solutions that are context-aware and scalable.&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/data\/\">Data Cloud<\/a>, a hyperscale data platform built directly into Salesforce, provides seamless integration and access to critical company data and metadata while the&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/trusted-ai\/\">Einstein Trust Layer<\/a>&nbsp;ensures security and compliance, eliminating bias and building confidence in AI-generated outputs. Agentforce further enhances this by enabling&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/what-are-ai-agents\/\">AI agents<\/a>&nbsp;to act autonomously, ensuring they operate within enterprise-grade security, governance, and data frameworks. This unified platform serves as the foundation for integrating the right models\u200c \u2014 \u200celiminating the need to rely on off-the-shelf solutions. Instead of simply generating insights, these models become seamlessly embedded into business workflows, driving maximum impact and efficiency.<\/p>\n\n\n\n<p>At the heart of this unified platform, two additional components bring the models to life \u2014&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/what-is-rag\/\">retrieval-augmented generation (RAG)<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/engineering.salesforce.com\/inside-the-brain-of-agentforce-revealing-the-atlas-reasoning-engine\/\" target=\"_blank\" rel=\"noreferrer noopener\">reasoning<\/a>&nbsp;\u2014 extending the capabilities of traditional LLMs to create a more robust AI strategy. RAG enhances AI\u2019s ability to connect to real-time, domain-specific knowledge, allowing models to dynamically pull accurate, up-to-date information from CRM systems, industry databases, and other relevant sources. Integrated into Salesforce\u2019s Agentforce layer, RAG ensures that AI models can always access the most current data. This functionality is critical for enterprise use cases like customer service, legal compliance, and sales forecasting, where accuracy and trust are non-negotiable. It\u2019s also vital for highly regulated industries like banking and healthcare.<\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\tSection Title\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-trust-and-compliance\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/08\/ai-trust-and-compliance-blog-image.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/08\/ai-trust-and-compliance-blog-image.jpg 1999w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/08\/ai-trust-and-compliance-blog-image.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/08\/ai-trust-and-compliance-blog-image.jpg?w=768&amp;h=513 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/08\/ai-trust-and-compliance-blog-image.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/08\/ai-trust-and-compliance-blog-image.jpg?w=1536&amp;h=1025 1536w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/08\/ai-trust-and-compliance-blog-image.jpg?w=150&amp;h=100 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tAI, Trust and Compliance: What ASEAN IT Leaders Need to Know\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/agentic-ai-financial-services-trends-indonesia\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/agentic-ai-financial-services-trends-id.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/agentic-ai-financial-services-trends-id.jpg 1200w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/agentic-ai-financial-services-trends-id.jpg?w=300&amp;h=164 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/agentic-ai-financial-services-trends-id.jpg?w=768&amp;h=419 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/agentic-ai-financial-services-trends-id.jpg?w=1024&amp;h=559 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/agentic-ai-financial-services-trends-id.jpg?w=150&amp;h=82 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tHow agentic AI is transforming financial services in Indonesia: 5 key trends to know\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-literacy-builds-future-ready-workforce\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/AI-Literacy-.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/AI-Literacy-.jpg 1500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/AI-Literacy-.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/AI-Literacy-.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/AI-Literacy-.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/AI-Literacy-.jpg?w=150&amp;h=84 150w\" alt=\"AI literacy in action\u2014humans and AI collaborating seamlessly.\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tHow AI Literacy Builds a Future-Ready Workforce \u2014 and What Agentforce Taught Us\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/dream-team-agentforce-skills\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/Create-Your-Dream-Team-with-7-Agentforce-Skills.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/Create-Your-Dream-Team-with-7-Agentforce-Skills.png 1500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/Create-Your-Dream-Team-with-7-Agentforce-Skills.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/Create-Your-Dream-Team-with-7-Agentforce-Skills.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/Create-Your-Dream-Team-with-7-Agentforce-Skills.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/Create-Your-Dream-Team-with-7-Agentforce-Skills.png?w=150&amp;h=84 150w\" alt=\"A laptop presents many options to obtain Agentforce skills.\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tCreate Your Dream Team with These 7 Agentforce Skills\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n<p>Consider a customer service scenario we recently observed: A company had implemented a state-of-the-art LLM for support, but without proper integration into their knowledge systems, it could only provide generic responses. After implementing RAG through our unified platform, the same model could now access real-time inventory data, customer history, and current pricing \u2014 transforming generic replies into&nbsp;personalised, actionable solutions. For this customer \u2014 and especially for its end users, the value of RAG is about more than \u201cbetter answers.\u201d It\u2019s driving better business outcomes, and in turn, stronger customer relationships.<\/p>\n\n\n\n<p>Beyond RAG, reasoning takes AI beyond simple predictive capabilities, enabling it to engage in structured problem-solving and multi-step decision-making. Salesforce addresses the gap traditional models may experience generating beyond fluent text through its\u00a0<a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/what-is-a-reasoning-engine\/atlas\/\">Atlas Reasoning Engine<\/a>, which brings deeper contextual understanding to AI. Whether helping service agents tackle complex issues or assisting sales teams in\u00a0prioritising\u00a0leads, Atlas applies contextual reasoning before generating content, improving the relevance and effectiveness of AI-generated solutions.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>This holistic approach ensures that agents aren\u2019t just tools for generating content but are integral parts of everyday business operations.<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fap%2Fblog%2Fai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=AI%20Models%20Are%20a%20Dime%20a%20Dozen%3A%20How%20Businesses%20Win%20By%20Moving%20Beyond%20the%20Hype%20with%20a%20Deeply%20Unified%20Platform\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 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5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fap%2Fblog%2Fai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"AI Models Are a Dime a Dozen: How Businesses Win By Moving Beyond the Hype with a Deeply Unified Platform\" https:\/\/www.salesforce.com\/ap\/blog\/ai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Integrating RAG and reasoning within a deeply unified platform enables businesses to adopt a more adaptive, scalable, and context-sensitive AI strategy. This holistic approach ensures that agents aren\u2019t just tools for generating content but are integral parts of everyday business operations. The result is a strategy that drives outcomes that are trusted, relevant, and aligned with the unique needs of each business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Achieving the optimal cost-performance ratio in enterprise AI<\/strong><\/h3>\n\n\n\n<p>Once a business has established a deeply unified platform, it can turn its attention to selecting the most effective AI models. With a strong foundation\u200c \u2014 \u200cone that seamlessly integrates AI with data, trust, and automation\u200c \u2014 \u200ccompanies can make more strategic, outcome-driven decisions about which models will deliver the greatest impact. As the AI landscape continues to expand with general-purpose LLMs,&nbsp;specialised&nbsp;models, and open-source alternatives, businesses must navigate this complexity to ensure their AI investments align with operational goals and drive meaningful results.<\/p>\n\n\n\n<p>Salesforce stands apart by embracing an open ecosystem approach, giving businesses the flexibility to integrate a variety of models while avoiding vendor lock-in. This adaptability drives innovation and\u00a0customisation, ensuring\u00a0organisations\u00a0can choose the models that best serve their unique needs.\u00a0<\/p>\n\n\n\n<p>Salesforce AI Research has developed smaller, more&nbsp;specialised&nbsp;AI solutions that, while not part of Agentforce today, could one day help power agents of the future like&nbsp;<a href=\"https:\/\/www.salesforce.com\/blog\/large-action-model-ai-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">xLAM\u200c \u2014 \u200clarge action models<\/a>&nbsp;that are designed to execute specific tasks within workflows with efficiency and precision \u2014 without the resource-intensive overhead of traditional LLMs. Similarly,&nbsp;<a href=\"https:\/\/www.salesforce.com\/blog\/xgen-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">xGen-Sales models<\/a>&nbsp;are purpose-built for sales teams, delivering targeted insights that improve lead conversion and forecasting accuracy. These use-case-specific&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/\">AI solutions<\/a>&nbsp;demonstrate the power of models that are&nbsp;optimised&nbsp;for business impact rather than just raw capability.<\/p>\n\n\n\n<p>An executive at a major financial services firm, for example, recently told us they spent months working with top-tier model companies as well as other enterprise vendors to try and build their own agents. But they were unable to produce agents with the speed and accuracy they needed for enterprise-scale deployments. The models performed well enough in the labs, in isolation. But when they tried to embed them into their processes, they ran into a host of latency issues that were difficult to solve. So, they shifted their agentic efforts over to the Salesforce Platform and Agentforce, and things went much more smoothly. He said the platform\u2019s ability to collect and&nbsp;organise&nbsp;data, retrain models, and embed everything in processes was \u201cmagic,\u201d adding they\u2019re sold on the power of CRM data.<\/p>\n\n\n\n<p>Another example is the world\u2019s largest jewelry brand, Pandora. Pandora designs, manufactures, and markets hand-finished jewelry sold in more than 100 countries through 6,700 points of sale, including more than 2,600 concept stores. To enhance its customer experience, Pandora is leveraging Agentforce to create a seamless, in-store-like shopping journey online, streamlining post-purchase service and boosting loyalty. By integrating AI agents, Pandora aims to handle 30 to 60% of common customer service cases, allowing human agents to focus on more complex issues.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>To enhance its customer experience, Pandora is leveraging Agentforce to create a seamless, in-store-like shopping journey online, streamlining post-purchase service and boosting loyalty.<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new 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0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=AI%20Models%20Are%20a%20Dime%20a%20Dozen%3A%20How%20Businesses%20Win%20By%20Moving%20Beyond%20the%20Hype%20with%20a%20Deeply%20Unified%20Platform&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fap%2Fblog%2Fai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fap%2Fblog%2Fai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"AI Models Are a Dime a Dozen: How Businesses Win By Moving Beyond the Hype with a Deeply Unified Platform\" https:\/\/www.salesforce.com\/ap\/blog\/ai-models-are-a-dime-a-dozen-how-businesses-win-by-moving-beyond-the-hype-with-a-deeply-unified-platform\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>As the AI landscape evolves, it\u2019s becoming increasingly clear that success isn\u2019t about picking a single model\u200c \u2014 \u200cit\u2019s about choosing the right models for the right tasks. To help&nbsp;organisations&nbsp;make informed decisions, Salesforce AI Research has also developed its own&nbsp;<a href=\"https:\/\/www.salesforceairesearch.com\/crm-benchmark\" target=\"_blank\" rel=\"noreferrer noopener\">CRM Benchmark<\/a>, an online data-driven resource tool that allows businesses to compare AI models and capabilities against industry standards, ensuring they select the most effective, cost-efficient solutions for their specific goals. With countless AI options available ranging in everything from cost to capability, businesses need a trusted partner that takes an open, outcome-driven approach in helping you choose as an initial step within your deployment strategy. Salesforce helps enterprises navigate this complexity, weighing model choices based on the actual work that needs to get done and ensuring AI deployments are efficient, scalable, and strategically aligned with business objectives.<\/p>\n\n\n\n<div class=\"layout-two wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">You\u2019re Doing Enterprise AI Wrong<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/ap\/blog\/complete-ai-system\/\">Find out why<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-two.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-two.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-two.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-a-digital-labour-force-of-the-future\">Building a digital labour force of the future<\/h2>\n\n\n\n<p>With&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/the-agentic-ai-era-after-the-dawn-heres-what-to-expect\/\">AI rapidly evolving<\/a>, there\u2019s no&nbsp;one-size-fits-all&nbsp;solution. That\u2019s why Salesforce works with businesses to identify and deploy the right models\u200c \u2014 \u200cgrounded in data, powered by a unified platform that brings the concept of a&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/digital-labor\/\">digital workforce<\/a>&nbsp;to life. Salesforce\u2019s open ecosystem enables businesses to integrate diverse AI models, building a flexible, adaptive strategy that evolves with their needs.&nbsp;<\/p>\n\n\n\n<p>CIOs know that technology booms give way to practical application. While the latest AI models may dazzle, the real strategic advantage lies in building the platform\u200c \u2014 \u200cthe foundation for deploying trusted AI agents that drive real business outcomes. That\u2019s where lasting impact and long-term rewards are more typically found.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read why you\u2019re probably&nbsp;<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/complete-ai-system\/\">doing enterprise AI wrong<\/a><\/li>\n\n\n\n<li>Find out&nbsp;<a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshapes-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">how digital labour will reshape the enterprise<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The technology industry loves a gold rush.&nbsp; In the late \u201890s, companies raced to claim their piece of the \u201cinformation superhighway,\u201d stockpiling bandwidth and investing in domain names. A decade later, the mobile&hellip;<\/p>\n","protected":false},"author":663,"featured_media":10360,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"79afb76d7e9c4b1f83495e43AP","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[5,211,23],"sf_content_type":[],"coauthors":[680],"class_list":["post-10357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-marketing","sf_topic-data-culture","sf_topic-artificial-intelligence"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Moving Beyond the Hype with a Deeply Unified Platform- Salesforce<\/title>\n<meta name=\"description\" content=\"Salesforce works with businesses to identify and deploy the right 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