{"id":10688,"date":"2025-11-27T14:55:59","date_gmt":"2025-11-27T06:55:59","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=10688"},"modified":"2026-01-12T17:38:25","modified_gmt":"2026-01-12T09:38:25","slug":"types-of-ai-agents-to-grow-your-business","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/types-of-ai-agents-to-grow-your-business\/","title":{"rendered":"5 Types of AI Agents To Grow Your Business"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>Deploy specialised agents<\/strong>: Use distinct agents for Sales, Service, and Marketing to handle specific business functions efficiently.<\/li>\n\n\n\n<li><strong>Augment human talent<\/strong>: AI handles routine digital labour, allowing staff to focus on high-value relationships and strategy.<\/li>\n\n\n\n<li><strong>Leverage unified data<\/strong>: Agents rely on integrated CRM data to personalise customer interactions and drive revenue growth.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p>The <a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/\">artificial intelligence (AI)<\/a> revolution isn\u2019t just about chatbots anymore. <a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/what-is-generative-ai\/\">Generative AI<\/a> has entered its next phase, powered by AI agents that don\u2019t just assist but take action. For <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/what-is-an-smb\/\">small and medium-sized businesses (SMBs)<\/a>, time is always in short supply. You start your day with a plan, but soon, you\u2019re drowning in emails, follow-ups, and endless tasks.&nbsp;<\/p>\n\n\n\n<p>That\u2019s why businesses everywhere are handing off routine tasks to AI. Not because it\u2019s trendy, but because it works. In this blog, you\u2019ll learn about the AI agents that can actually make your life easier \u2014 no tech jargon, no empty promises, just real tools that help you get more done.<\/p>\n\n\n\n<p><strong>What you\u2019ll learn:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-what-s-an-ai-agent-again\">What\u2019s an AI agent for SMB?<\/a><\/li>\n\n\n\n<li><a href=\"#h-1-sales-development-representative-sdr-agents\">Sales development representative (SDR) agents<\/a><\/li>\n\n\n\n<li><a href=\"#h-2-customer-service-agents\">Customer service agents<\/a><\/li>\n\n\n\n<li><a href=\"#h-3-marketing-campaign-agents\">Marketing campaign agents<\/a><\/li>\n\n\n\n<li><a href=\"#h-4-ecommerce-agents\">Ecommerce agents<\/a><\/li>\n\n\n\n<li><a href=\"#h-5-collaboration-agents\">Collaboration agents<\/a><\/li>\n\n\n\n<li><a href=\"#h-beyond-these-agents-what-else-is-possible\">Beyond these agents: What else is possible?<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-an-ai-agent-again\">What\u2019s an AI agent, again?<\/h2>\n\n\n\n<p>An <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/what-are-ai-agents\/\">AI agent<\/a> is like super-efficient <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/digital-labor\/\">digital labour<\/a> for your business. Built right into your <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/what-is-crm\/\">customer relationship management (CRM) <\/a>system, an AI agent acts as your personal assistant for sales, marketing, commerce, service and more. It answers customer questions, handles repetitive tasks, and even learns from experience to get better at its job. Unlike a classic <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/chatbot\/\">chatbot<\/a>, an AI agent doesn\u2019t follow predefined scripts. It thinks, adapts, and helps your business run more smoothly based on the training you provide it, without needing much supervision.<\/p>\n\n\n\n<p>AI agents learn from data. The more they know about your business and customers, the smarter they become. That\u2019s why they work best when connected to your <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/ai-crm\/\">AI CRM<\/a>, where all your customer interactions and sales history are stored. And, just like departments, not all AI agents do the same job. Some handle customer conversations, while others analyse trends or automate workflows. Let\u2019s learn about the four best types of AI agents that can transform the way you work.<\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\tMore Resources\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/agentforce-for-small-business\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39419_What_Is_Agentforce_For_SMB_v3-1.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39419_What_Is_Agentforce_For_SMB_v3-1.jpg 1500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39419_What_Is_Agentforce_For_SMB_v3-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39419_What_Is_Agentforce_For_SMB_v3-1.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39419_What_Is_Agentforce_For_SMB_v3-1.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39419_What_Is_Agentforce_For_SMB_v3-1.jpg?w=150&amp;h=84 150w\" alt=\"Illustration showcasing Agentforce for small business by Salesforce\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tWhat is Agentforce for Small Business?\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-prompts-for-small-business-marketing\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/12\/TSK-39076_6_AI_Prompts_for_SMB_Marketing.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/12\/TSK-39076_6_AI_Prompts_for_SMB_Marketing.jpg 1500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/12\/TSK-39076_6_AI_Prompts_for_SMB_Marketing.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/12\/TSK-39076_6_AI_Prompts_for_SMB_Marketing.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/12\/TSK-39076_6_AI_Prompts_for_SMB_Marketing.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/12\/TSK-39076_6_AI_Prompts_for_SMB_Marketing.jpg?w=150&amp;h=84 150w\" alt=\"Illustration of ai prompts for small business marketing\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t6 AI Prompts for Small Business Marketing\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/autonomous-vs-assistive-agents\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/02\/TSK-39906_Autonomous_vs_Assistive_Agents.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/02\/TSK-39906_Autonomous_vs_Assistive_Agents.png 1500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/02\/TSK-39906_Autonomous_vs_Assistive_Agents.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/02\/TSK-39906_Autonomous_vs_Assistive_Agents.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/02\/TSK-39906_Autonomous_vs_Assistive_Agents.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/02\/TSK-39906_Autonomous_vs_Assistive_Agents.png?w=150&amp;h=84 150w\" alt=\"Illustration showcasing autonomous vs assistive agents for small business.\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tAutonomous vs Assistive Agents: Which is Right for Your Small Business?\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/ap\/blog\/smb-make-enterprise-level-impact\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/11\/TSK-38211_REPUB_Your_Small_Business_Can_Compete_With_Large_Rivals.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/11\/TSK-38211_REPUB_Your_Small_Business_Can_Compete_With_Large_Rivals.png 1500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/11\/TSK-38211_REPUB_Your_Small_Business_Can_Compete_With_Large_Rivals.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/11\/TSK-38211_REPUB_Your_Small_Business_Can_Compete_With_Large_Rivals.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/11\/TSK-38211_REPUB_Your_Small_Business_Can_Compete_With_Large_Rivals.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/11\/TSK-38211_REPUB_Your_Small_Business_Can_Compete_With_Large_Rivals.png?w=150&amp;h=84 150w\" alt=\"Illustration of a small business compared to a big enterprise on a computer with tools.\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t6 Small Business Growth Strategies For 2026\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-sales-development-representative-sdr-agents\">1. Sales development representative (SDR) agents<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/sales\/ai-sales-agent\/\">Sales Development Representative (SDR) agents<\/a> are a type of artificial intelligence (AI) designed to assist or automate aspects of the sales process. These agents perform tasks such as <a href=\"https:\/\/www.salesforce.com\/ap\/marketing\/lead-generation-guide\/\">lead generation<\/a>, customer engagement, and even closing deals. They use advanced algorithms and machine learning to analyse data. They can predict <a href=\"https:\/\/www.salesforce.com\/blog\/stay-ahead-of-consumer-behavior\/\">customer behaviour<\/a> and provide personalised recommendations.<\/p>\n\n\n\n<p>According to the latest State of Sales Report, <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">83% of sales teams using AI saw revenue growth<\/a> last year, compared to 66% of teams without AI. An SDR agent takes care of routine tasks like <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/lead-qualification\/\">qualifying leads<\/a>, answering questions, and creating quotes. It works around the clock to make sure there are no customers left waiting.&nbsp;<\/p>\n\n\n\n<p>But an SDR agent does more than just automate tasks. It can spot the most promising leads and suggest the best way to pitch a product. And, it can even help teams <a href=\"https:\/\/www.salesforce.com\/ap\/sales\/strategy\/\">refine their sales techniques<\/a>. The right insights at the right time can mean the difference between a missed opportunity and a closed deal. Let\u2019s look at some key areas where an AI sales agent can help you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-find-and-qualify-leads\">Find and qualify leads<\/h3>\n\n\n\n<p>Not every potential customer is ready to buy. An AI sales agent sorts through incoming leads and identifies those most likely to convert. It also answers common questions and <a href=\"https:\/\/www.salesforce.com\/ap\/sales\/\">sets up meetings<\/a> with the right sales rep. In fact, <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noreferrer noopener\">39% of consumers are already comfortable with AI agents<\/a> scheduling their appointments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-coach-your-sales-teams\">Coach your sales teams<\/h3>\n\n\n\n<p>Sales teams get productive when they get useful feedback. An AI sales agent can be your 24\/7 sales coach, listen to calls, analyse pitches, and suggest ways to improve. It also runs practice conversations to help your team handle tough questions with confidence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-create-accurate-quotes\">Create accurate quotes<\/h3>\n\n\n\n<p>Generating a sales quote manually can be tedious and frustrating. An AI sales agent pulls product details, pricing, and customer information to create quotes instantly. It also helps update contracts, adjust pricing, and renew deals without delays.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-identify-upsell-opportunities\">Identify upsell opportunities<\/h3>\n\n\n\n<p>An AI sales agent analyses customer history and interactions to suggest the right products and services at the right time. It helps identify <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/what-is-upselling\/\">upsell opportunities<\/a> and makes personalised recommendations to increase sales.<\/p>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Trailhead: Salesforce for Small Business<\/h2>\n\t\t\t<p>Learn the fundamentals of sales for small business with Starter Suite CRM&lt;strong&gt;.&lt;\/strong&gt;<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/salesforce-essentials-small-business\" target=\"_blank\" rel=\"noreferrer noopener\">Visit Trail<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+300 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Trail<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\">Salesforce for Small Business<\/p>\n\t\t\t<p class=\"related-trail__trail-description\">Learn the ways of this trail.<\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-customer-service-agents\">2. Customer service agents<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/service\/ai\/customer-service-agents\/\">Customer service agents<\/a> are AI assistants that help answer customer questions and solve their problems with needing only minimal human help. Our report suggests that <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-the-connected-customer\/\">32% of consumers would actually prefer working with an AI agent<\/a> over a human for faster service. In fact, they pick up on patterns in customer questions and adjust their responses to be more helpful.<\/p>\n\n\n\n<p>The result? Customers get answers that actually make sense for their situation. Not just a generic reply. And because AI can handle so many requests at once, you can keep up with demand without making customers wait.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/service\/ai\/\">AI service agents<\/a> use trusted data to give accurate answers. The best way for that? A connected CRM that keeps all your customer information in one place.\u00a0 That means fewer mistakes, fewer frustrated customers, and fewer follow-ups. Let&#8217;s understand the key ways an AI service agent can enhance your customer support process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-solve-problems-across-all-channels\">Solve problems across all channels<\/h3>\n\n\n\n<p>Customers ask for help in different ways \u2014 chat, email, social media, or by phone. AI-powered service agents make sure they get the right answers no matter where they reach out. If someone starts a chat via text and later follows up by email, agents remember the conversation so customers don\u2019t have to repeat themselves.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-help-your-agents-work-faster\">Help your agents work faster<\/h3>\n\n\n\n<p>Customer service teams deal with a lot of information. In fact, our latest State of Service report states that <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-service\/\">66% of service teams&#8217; time is spent on non-customer-facing tasks<\/a> (like administrative work and manual data entry). AI helps with that, by creating summaries of past interactions, suggesting responses, and organising important details. This reduces time spent searching for answers, so teams can focus on resolving issues quickly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-sort-and-route-cases-efficiently\">Sort and route cases efficiently<\/h3>\n\n\n\n<p>Not all customer issues need the same level of attention. AI analyses incoming requests, categorises them, and assigns them to the right team. It speeds up response times and ensures complex issues reach the best-qualified team member without delay.<\/p>\n\n\n\n<div class=\"layout-twelve wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Customer service secrets from top startups<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Discover the tips to stellar customer service from eight thriving startups. Elevate your small business with their expert tips and tricks!<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/form\/conf\/smb\/startups-guide-to-customer-service\/\">Guide me<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-twelve.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-marketing-campaign-agents\">3. Marketing campaign agents<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/marketing\/ai\/guide\/\">Marketing campaign agents<\/a> are a type of AI agent that automates key marketing tasks and helps you create targeted campaigns with minimal effort. They act as business strategists, content creators, and data analysts all in one. You no longer need to manually plan every campaign, write countless emails, or spend hours analysing data. AI agents take on these tasks and make marketing more efficient. And consumers are on board too \u2014 our State of the AI Connected Customer report says that <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noreferrer noopener\">38% prefer AI for creating more personalised and useful ads and content<\/a>.<\/p>\n\n\n\n<p>Marketing AI agents are trained to understand customer data and generate insights in real time. They help create <a href=\"https:\/\/www.salesforce.com\/ap\/marketing\/segmentation\/\">audience segments<\/a>, write <a href=\"https:\/\/www.salesforce.com\/ap\/marketing\/email\/personalization\/\">personalised messages<\/a>, and even predict the best time to reach prospects. They can also turn one-way promotions into two-way interactions. Customers can respond, book appointments, or redeem offers directly from an <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/free-advertising-ideas-for-small-business\/\">online ad<\/a> or message. Here are some ways a marketing campaign agent helps you transform your marketing efforts.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">What can you do with a CRM built to reach more prospects?<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Automate your marketing campaigns with a CRM built to grow. It all starts with Starter Suite.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/small-business\/marketing\/\">Find out for free<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/marketing-smb.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/marketing-smb.webp 500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/marketing-smb.webp?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/marketing-smb.webp?w=300&amp;h=300 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-find-the-right-customers-easily\">Find the right customers easily<\/h3>\n\n\n\n<p>A marketing campaign agent helps you group your audience based on real data. Things like what they\u2019ve bought before, how they <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/smb-email-nurture-journeys\/\">interact with your emails<\/a>, or even what they\u2019ve browsed on your site. It sends messages that match people\u2019s interests at the right time. This makes them more likely to engage and buy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-know-what-customers-want-before-they-do\">Know what customers want before they do<\/h3>\n\n\n\n<p>AI looks at past behaviour to predict what customers might do next. Who\u2019s likely to buy? Who might unsubscribe soon? Which customers need a special offer to stay interested? These insights help you make timely and better marketing moves.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-automate-campaigns-from-start-to-finish\">Automate campaigns from start to finish<\/h3>\n\n\n\n<p>A marketing agent can help by drafting a promotional campaign brief. It can also suggest target audiences based on data and past engagement. Plus, it can craft email subject lines, generate ad copy, and create <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/marketing\/social-media-marketing-guide\/\">social media posts<\/a>. You have to guide it along the way and track results. But AI saves you hours while making sure your content is personalised just for you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-turn-more-leads-into-customers\">Turn more leads into customers<\/h3>\n\n\n\n<p>Marketing agents help you organise your leads so the highest-priority ones are always at the top of your list. AI sorts and ranks your leads based on their activity (like opening emails or visiting your website) so you know who\u2019s most interested. This helps you focus on the ones most likely to convert. It also suggests the best follow-up, whether it\u2019s a friendly reminder or a special offer.<\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Drive growth with sales and marketing alignment<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Bring sales and marketing together to turn leads into loyal customers faster.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/resources\/guides\/smb-sales-marketing-alignment\/\">Get the free guide<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-ecommerce-agents\">4. Ecommerce agents<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/commerce\/ai\/agentic-commerce\/\">Ecommerce agents<\/a> are AI assistants that help you sell your products or services on an online store. According to our research, <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-the-connected-customer\/\">26% of consumers are already comfortable letting AI agents shop on their behalf<\/a>. Unlike traditional AI that follows rigid scripts, they learn customer preferences. For example, if a customer frequently buys skincare products, the ecommerce agent can notify them when their favourite item is back in stock. Better yet, it can suggest complementary products before they even start searching. This means you\u2019re not just selling more but also <a href=\"https:\/\/www.salesforce.com\/ap\/service\/how-to-improve-customer-service\/\">building stronger relationships with customers<\/a>.&nbsp;<\/p>\n\n\n\n<p>Beyond personalisation, ecommerce agents help with backend operations. These agents analyse shopping trends in real time and help you launch targeted promotions. If a product isn\u2019t selling well, the agents can recommend a discount or bundle it with a popular item. If a certain product is trending, they can prioritise restocking to meet demand. These insights help businesses stay competitive without relying on guesswork. Here are a few ways ecommerce agents can help.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Create an Online Store in 7 Steps | Salesforce Explained\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/uYJ4ZlKhUBI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-optimise-the-shopping-experience\">Optimise the shopping experience<\/h3>\n\n\n\n<p>Running an <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/how-to-create-an-online-store\/\">online store<\/a> involves countless small tasks (like updating product descriptions and launching promotions). An ecommerce agent takes care of these details by optimising product listings. It also suggests discounts for slow-moving items and creates <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/how-to-write-seo-content\/\">search engine optimisation (SEO) friendly content<\/a> to attract more buyers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-give-personalised-recommendations\">Give personalised recommendations<\/h3>\n\n\n\n<p>Customers expect <a href=\"https:\/\/www.salesforce.com\/ap\/commerce\/ecommerce-personalization\/\">personalised recommendations<\/a>. An ecommerce agent acts like a <a href=\"https:\/\/www.salesforce.com\/ap\/commerce\/ai\/shopping-assistants\/\">virtual shopping assistant<\/a> for them. It analyses browsing history and past purchases to offer tailored product recommendations. It can even remind shoppers about abandoned carts and offer discounts to encourage purchases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-simplify-the-reordering-process\">Simplify the reordering process<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/commerce\/b2b-ecommerce\/\">Business to business (B2B)<\/a> buyers often reorder the same products or need help finding the best options based on pre-negotiated pricing. An ecommerce agent simplifies this process by handling bulk orders, tracking shipments, and answering common questions \u2014 all through <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/collaboration\/\">chat or messaging apps<\/a>.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Start selling online with Starter Suite<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Set up your digital storefront, engage customers, and sell more using a commerce-ready platform with integrated tools for every sale.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/small-business\/commerce\/\">Check it out<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/10\/Commerce.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/10\/Commerce.webp 500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/10\/Commerce.webp?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/10\/Commerce.webp?w=300&amp;h=300 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-collaboration-agents\">5. Collaboration agents<\/h2>\n\n\n\n<p>A <a href=\"https:\/\/www.salesforce.com\/ap\/slack\/agentforce\/\">collaboration agent<\/a> in <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/collaboration\/\">Slack<\/a> is an AI-powered assistant that helps your team work together more efficiently. Your team doesn&#8217;t have to waste time hunting for updates or sorting through endless messages. They can just ask the agent. It finds documents, summarises conversations, assigns tasks, and even takes action \u2014 all within the same workflow.<\/p>\n\n\n\n<p>But these agents do more than just keep things organised. They know what\u2019s going on and suggest what to do next. They handle repetitive tasks automatically to make teamwork smooth. So, no more endless back-and-forths or lost information. Just clear, effortless collaboration. Here are a few ways collaboration agents can make teamwork easier and more efficient.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Boost team productivity with Slack<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Bring together your team, your customers, and your tools to help take your business to the next level with Slack \u2014 it\u2019s where business gets done.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/small-business\/collaboration\/\">Try it for free<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/slack-marquee-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/slack-marquee-2.webp 500w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/slack-marquee-2.webp?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/09\/slack-marquee-2.webp?w=300&amp;h=300 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-get-things-done-without-leaving-slack\">Get things done without leaving Slack<\/h3>\n\n\n\n<p>Collaboration agents bring AI-powered assistance directly into Slack. The agent can suggest actions and provide insights. It can even execute tasks. This allows your team to spend more time on meaningful work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-find-the-right-agent-for-the-right-job\">Find the right agent for the right job<\/h3>\n\n\n\n<p>Your team can find agents based on what they do \u2014 whether it&#8217;s sales, IT support, onboarding, or marketing. Admins can set them up and manage them, making sure everyone has the right tools when they need them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-automate-the-tedious-stuff\">Automate the tedious stuff<\/h3>\n\n\n\n<p>Collaboration agents can handle tasks like updating documents and sending messages. They can even help in posting updates and managing team spaces. You can use them to keep everyone in the loop to make sure nothing gets missed. Your team stays in charge by <a href=\"https:\/\/api.slack.com\/docs\/apps\/custom-slack-actions\" target=\"_blank\" rel=\"noreferrer noopener\">setting rules<\/a>, so agents only step in when needed.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Grow Your Small Business With AI Agents<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Learn how autonomous AI can scale your small business for efficient growth in our free e-book.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/form\/small-business\/smbs-grow-with-agentforce\/\">Get it now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"432\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/grow-your-small-business-with-ai-agents.webp\" class=\"attachment-full size-full\" alt=\"grow your small business with ai agents\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/grow-your-small-business-with-ai-agents.webp 621w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/grow-your-small-business-with-ai-agents.webp?w=300&amp;h=209 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/04\/grow-your-small-business-with-ai-agents.webp?w=150&amp;h=104 150w\" sizes=\"auto, (max-width: 621px) 100vw, 621px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-beyond-these-agents-what-else-is-possible\">Beyond these agents: What else is possible?<\/h2>\n\n\n\n<p>At the heart of all these AI agents is <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\">Agentforce<\/a> \u2014 the AI solution that brings them together to help your business work more efficiently. Built right into the CRM, it allows you to <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/build-ai-agent\/\">build and deploy AI agents<\/a> that can handle tasks automatically across any business function. Whether it\u2019s answering customer questions or automating routine work, Agentforce connects AI, data, and automation to get things done. You can even customise it to fit your business needs, so the agents work exactly the way you want them to.<\/p>\n\n\n\n<p>But the possibilities don\u2019t stop here. AI agents can help in almost every area of your business. Here are more AI agents that can lighten your team\u2019s workload:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>HR agent: <\/strong>It streamlines employee support by answering benefits questions. It also guides new hires through onboarding and offers personalised career support.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IT agent:<\/strong> It resolves common tech issues like resetting passwords or fixing software problems. It can also manage IT tickets and send updates on ongoing issues.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Legal agent:<\/strong> Regulatory processes can be slow and complex. Legal agents automate compliance approvals and document processing, reducing risks and delays.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product and engineering agent:<\/strong> This agent assists with product design, testing, and development. It helps teams track progress and spot potential issues early.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Supply chain management agent:<\/strong> It optimises warehouse operations, manages suppliers, and enhances demand forecasting for a more efficient supply chain.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Why Agentforce Makes AI Agents Reliable for Business | Salesforce\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/7j-neyNXWjk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-these-5-types-of-ai-agents-will-help-grow-your-business\">These 5 types of AI agents will help grow your business<\/h2>\n\n\n\n<p>Well, that\u2019s a wrap on AI agents \u2014 for now. As AI continues to evolve, new possibilities will emerge, making it even easier to automate tasks and improve customer experiences. We will keep you updated.&nbsp;<\/p>\n\n\n\n<p>No matter how advanced AI gets, one thing remains the same: it\u2019s only as powerful as the data behind it. Salesforce helps you get data-ready from day one. It brings your marketing, sales, service and commerce into one place. No matter if you&#8217;re streamlining customer support, boosting sales efficiency, or tailoring shopping experiences, it all starts with Starter Suite.<\/p>\n\n\n\n<p>Start your journey with a <a href=\"https:\/\/www.salesforce.com\/ap\/form\/signup\/freetrial-salesforce-starter\/?d=bcta\" target=\"_blank\" rel=\"noreferrer noopener\">free trial of Starter Suite<\/a> today. Looking for more customisation? <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/pro-suite\/\">Explore Pro Suite<\/a>. Already a Salesforce customer? <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/foundations\/\">Activate Foundations<\/a> to try out Agentforce today.<\/p>\n\n\n\n<p><em>AI supported the writers and editors who created this article.<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understand the different types of AI agents and see how they can help you enhance productivity.<\/p>\n","protected":false},"author":682,"featured_media":10687,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"afed9465f35c410998c5ca4bAP","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[214,26,23,665],"sf_content_type":[707],"coauthors":[685],"class_list":["post-10688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-startups","sf_topic-small-business","sf_topic-artificial-intelligence","sf_topic-agentforce","sf_content_type-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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