{"id":10971,"date":"2025-12-30T15:16:33","date_gmt":"2025-12-30T07:16:33","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=10971"},"modified":"2025-12-30T15:16:35","modified_gmt":"2025-12-30T07:16:35","slug":"ai-customer-service-for-small-business","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/","title":{"rendered":"Top AI Customer Service Solutions For Small Business Growth"},"content":{"rendered":"\n<p>No matter how great your brand is, bad customer service can drive people away faster than you think. In fact, our research finds that <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">67% of customers feel frustrated when their issues aren\u2019t resolved instantly<\/a>. A customer might not always notice flawless service. But get it wrong one too many times, and that customer might never come back.\u00a0<\/p>\n\n\n\n<p>People want quick answers and smooth experiences. That\u2019s why many businesses use <a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/\">artificial intelligence (AI)<\/a> to handle common questions and speed up responses. But good service isn\u2019t just about being polite or fast. Customers want to feel heard and valued. The <a href=\"https:\/\/www.salesforce.com\/ap\/service\/ai\/customer-service-ai\/\">right mix of AI and human support<\/a> helps small businesses respond quickly, personalise interactions, and build better relationships. Here\u2019s how you can do it.<\/p>\n\n\n\n<p><strong>What you\u2019ll learn:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-train-ai-chatbots-for-24-7-support\">Train AI chatbots for 24\/7 support<\/a><\/li>\n\n\n\n<li><a href=\"#h-make-personalization-a-priority\">Make personalisation a priority<\/a><\/li>\n\n\n\n<li><a href=\"#h-use-smart-technology-to-improve-customer-service\">Use smart technology to improve customer service<\/a><\/li>\n\n\n\n<li><a href=\"#h-be-transparent-and-set-clear-expectations-with-the-help-of-ai\">Be transparent and set clear expectations<\/a><\/li>\n\n\n\n<li><a href=\"#h-offer-multiple-support-channels\">Offer multiple support channels<\/a><\/li>\n\n\n\n<li><a href=\"#h-go-the-extra-mile-to-delight-customers\">Go the extra mile to delight customers<\/a><\/li>\n\n\n\n<li><a href=\"#h-handle-negative-feedback-gracefully\">Handle negative feedback gracefully<\/a><\/li>\n\n\n\n<li><a href=\"#h-measure-and-improve-your-customer-service-strategy-with-ai\">Measure and improve your customer service strategy<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-train-ai-chatbots-for-24-7-support\">Train AI chatbots for 24\/7 support<\/h2>\n\n\n\n<p>An <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/chatbot\/what-is-an-ai-chatbot\/\">AI chatbot<\/a> is a virtual assistant that chats with customers just like a real person. It answers questions, suggests products, and helps with orders. All without needing a break. Unlike <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/chatbot\/\">traditional chatbots<\/a> that follow a fixed script, AI chatbots learn from conversations. The more they interact, the better they get at understanding customer needs.<\/p>\n\n\n\n<p>But for chatbots to actually feel helpful (and not robotic), they need proper training. Connecting them to a <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/what-is-crm\/\">customer relationship management (CRM)<\/a> helps them remember past interactions, track orders, and provide responses that feel personal. Instead of giving the same generic answers to everyone, they recognise returning customers and offer helpful solutions based on previous chats. This gives customers a better experience without adding extra work for you.\u00a0<\/p>\n\n\n\n<p>AI chatbots make customer support easier and more personal. They\u2019re always available so customers get answers anytime, even outside business hours. They remember past conversations to provide helpful, tailored responses instead of generic replies. And since they can handle multiple customers at once, your team won\u2019t feel overwhelmed. That means happier customers and less stress for you.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Webinar: Small Business Innovation from Dreamforce 2025<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Salesforce has tools for every small business looking to grow. From marketing, sales, service, and more. Join us as we explore the latest and greatest tools and strategies straight from Dreamforce \u2013 all to empower your growth business today.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/form\/events\/webinars\/form-rss\/5147222\">Register now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/12\/5147222.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/12\/5147222.jpg 960w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/12\/5147222.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/12\/5147222.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/12\/5147222.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-make-personalisation-a-priority\">Make personalisation a priority<\/h2>\n\n\n\n<p>Customers love feeling recognised. When you remember a customer&#8217;s favourite purchase or ask about their previous experience, it builds trust and makes them feel special. According to our report, nearly <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noreferrer noopener\">two-thirds of consumers say they expect companies to understand their needs<\/a>. As a <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/what-is-an-smb\/\">small and medium-sized business (SMB)<\/a>, you have the freedom to create these genuine moments that keep customers coming back. This is called the \u201ccustomer experience\u201d.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/service\/ai\/\">Service AI agents<\/a> help you achieve this personal touch without extra hassle. It lets you offer tailored suggestions and <a href=\"https:\/\/www.salesforce.com\/ap\/products\/marketing-cloud\/best-practices\/follow-up-email-tips\/\">timely follow-ups<\/a> that feel natural. This means each customer gets a unique experience that makes them feel like more than just a transaction. Here are different ways to personalise your customer service with AI.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Smart recommendations:<\/strong> AI analyses customer behaviour to suggest products or services they\u2019ll actually find useful.<\/li>\n\n\n\n<li><strong>Proactive assistance:<\/strong> AI can detect patterns and offer help before customers even ask, like <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/smb-email-nurture-journeys\/\">reminding them about abandoned carts<\/a>.<\/li>\n\n\n\n<li><strong>Personalised follow-ups:<\/strong> AI can send <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/personalized-email-marketing\/\">customised emails<\/a> or messages based on customer interests and past purchases.<\/li>\n\n\n\n<li><strong>Localised experience:<\/strong> AI can adjust communication styles, language, or offers based on a customer\u2019s location and preferences.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-use-smart-technology-to-improve-customer-service\">Use smart technology to improve customer service<\/h2>\n\n\n\n<p>If your team is drowning in emails and struggling to keep up with inquiries, delivering great service becomes a challenge. That\u2019s why <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/smb-trends\/\">76% of SMBs are spending more on technology<\/a> now than they did last year to keep up with growing demands. Automation helps you stay organised and respond faster. With the <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/service\/\">right tools<\/a>, you can easily handle repetitive tasks, sorts requests, and provide accurate support without long wait times.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/smb-trends\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdu1KPt0Jx1vQiCTEI9Y3VYeh_RjLxC5Wlym9g_EbAfWt9-abNpKPanL_wmpXmoiIYP4K-ybQRhOKNOJ0yXbB-bHGeRAABaB2iEf37bFBT4bm9v4hO0I12mH_iUX73ddxpF8jdW?key=I17BpRoEAntR8ZLsVSTFdI1l\" alt=\"\"\/><\/a><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/smb-trends\/\"><\/a><\/p>\n\n\n\n<p>A simple, efficient tool like <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/starter\/\">Starter Suite<\/a> can help you manage customer inquiries easily. Starter Suite is a complete <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/crm-for-small-business\/\">small business CRM solution<\/a> that connects your <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/service\/\">service<\/a>, <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/sales\/\">sales<\/a>, <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/marketing\/\">marketing<\/a>, and <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/commerce\/\">commerce<\/a> tools in one easy-to-use platform. It automatically routes cases to the right person, keeps conversations organised, and makes sure you miss no requests. Customers get faster help, and your team spends less time doing manual work. With Starter Suite, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Track every request:<\/strong> No more scattered emails or lost messages. A centralised system ensures every customer request is tracked and addressed.<\/li>\n\n\n\n<li><strong>Automate routine tasks:<\/strong> Let automation handle repetitive inquiries, so your team can focus on complex issues. According to the State of Service report, <a href=\"https:\/\/www.salesforce.com\/ap\/form\/service-cloud\/state-of-service-6\/\" target=\"_blank\" rel=\"noreferrer noopener\">93% of service professionals<\/a> with AI say the technology saves them time.<\/li>\n\n\n\n<li><strong>Prioritise urgent issues:<\/strong> Escalate complex cases to the right person and resolve critical problems without any delays.<\/li>\n\n\n\n<li><strong>Offer self-service:<\/strong> Provide knowledge articles and frequently asked questions (FAQs). Allow them to find answers on their own without waiting for support. Our report says that <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noreferrer noopener\">61% of customers prefer self-service<\/a> for handling simple issues.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-be-transparent-and-set-clear-expectations-with-the-help-of-ai\">Be transparent and set clear expectations (with the help of AI)<\/h2>\n\n\n\n<p>Things don\u2019t always go as planned, and that\u2019s okay. If there\u2019s a delay or issue, communicate it as soon as possible. You can use AI to craft clear, reassuring messages, so they feel informed rather than frustrated. A simple update with an honest explanation can go a long way.&nbsp;<\/p>\n\n\n\n<p>Let customers know what to expect from the start \u2014 whether it\u2019s response times, refund policies, or service availability. AI-powered chatbots and automation can keep customers updated in real time, so they\u2019re never left wondering. Most customers understand that problems happen. It\u2019s how you handle them that makes the difference. Consider these ways to build transparency in customer service for small business:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Be upfront from the start<\/strong>: Don\u2019t wait for a customer to ask about timelines or policies. Share them clearly on your <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/how-to-create-an-online-store\/\">website<\/a>, emails, and support channels.<\/li>\n\n\n\n<li><strong>Acknowledge mistakes quickly:<\/strong> If something goes wrong, own it. A sincere apology paired with a solution builds trust.<\/li>\n\n\n\n<li><strong>Keep customers updated:<\/strong> A short email or message about a delay reassures customers that they haven\u2019t been forgotten.<\/li>\n\n\n\n<li><strong>Give realistic timeframes: <\/strong>If a service takes three days, don\u2019t promise it in one. It\u2019s better to exceed expectations than disappoint.<\/li>\n\n\n\n<li><strong>Support your support team:<\/strong> Make sure your team has the right information so they can answer questions confidently and consistently. You can use <a href=\"https:\/\/trailhead.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a> to help your team build their skills and learn best practices \u2014 all at their own pace.<\/li>\n\n\n\n<li><strong>Provide a backup plan:<\/strong> If there\u2019s a delay, offer a discount, an alternative product, or an estimated resolution time to keep customers satisfied.<\/li>\n<\/ul>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Trailhead: Salesforce for Small Business<\/h2>\n\t\t\t<p>Learn how your business can benefit from this out-of-the-box CRM on Trailhead, Salesforce&#039;s free onine learning platform. <\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/salesforce-essentials-small-business\" target=\"_blank\" rel=\"noreferrer noopener\">Visit Trail<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+200 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Trail<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\">Salesforce for Small Business<\/p>\n\t\t\t<p class=\"related-trail__trail-description\">Learn the ways of this trail.<\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-offer-multiple-support-channels\">Offer multiple support channels<\/h2>\n\n\n\n<p>Customers expect to reach businesses in the way that\u2019s most convenient for them. Some prefer calling for urgent issues, while others like the flexibility of email or live chat. Social media is also a go-to for many, with <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-service\/\">82% of organisations using it as a key support channel<\/a>. The more options you offer, the easier it is for customers to get help when they need it.\u00a0<\/p>\n\n\n\n<p>Businesses that provide <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/digital-customer-service-channels\/\">multiple support channels<\/a> generally see higher customer satisfaction and retention. To make multi-channel support work:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Be where customers are:<\/strong> Offer support on phone, email, live chat, and social media to cover different preferences.<\/li>\n\n\n\n<li><strong>Offer a smooth experience:<\/strong> Customers should get the same level of service no matter which channel they use.<\/li>\n\n\n\n<li><strong>Respond faster:<\/strong> Faster responses lead to happier customers. So, set up alerts to track incoming requests.<\/li>\n\n\n\n<li><strong>Use AI tools: <\/strong>An AI CRM (like <a href=\"https:\/\/www.salesforce.com\/ap\/form\/signup\/freetrial-prosuite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pro Suite<\/a>) helps you manage customer interactions across channels in one place. It ensures nothing gets missed.<\/li>\n\n\n\n<li><strong>Train your team:<\/strong> Make sure your support reps know <a href=\"https:\/\/www.salesforce.com\/eu\/learning-centre\/customer-service\/omni-channel-customer-service\/\">how to handle different channels<\/a> and switch between them when needed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Find More Leads &amp; Win More Deals with Salesforce Starter Suite | Salesforce Explained\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/o8NBN4L9xyk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-go-the-extra-mile-to-delight-customers\">Go the extra mile to delight customers<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/what-is-good-customer-service\/\">Good service<\/a> keeps customers coming back, but great service makes them smile, remember you, and maybe even tell their friends. In fact, <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/state-of-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">88% of customers are more likely to buy again from a company that provides great service<\/a>. It takes just a little extra effort to show people you appreciate them. Whether it\u2019s resolving an issue faster than expected or adding a personal touch, these small moments create lasting impressions.<\/p>\n\n\n\n<p>Delighting customers doesn\u2019t have to be complicated or expensive. It\u2019s about thoughtfulness. A simple thank-you note, a small discount on their next purchase, or even remembering their favourite product can turn an ordinary interaction into something memorable. These little things turn everyday transactions into experiences people want to come back to. Here are some easy ways to make customers feel special.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automate follow-ups:<\/strong> Use AI to send a quick check-in message to see if they\u2019re happy with their order. It can also suggest helpful tips or related products based on what they bought.<\/li>\n\n\n\n<li><strong>Offer early access deals:<\/strong> AI helps identify your most loyal customers so you can send exclusive promotions to the right people. Giving them first dibs on special offers makes them feel valued.<\/li>\n\n\n\n<li><strong>Make problem-solving easy:<\/strong> Go beyond just fixing an issue. Offer a solution that makes their experience even better.<\/li>\n\n\n\n<li><strong>Personalise recommendations:<\/strong> AI tracks customer preferences and past purchases to <a href=\"https:\/\/www.salesforce.com\/ap\/commerce\/product-recommendation-engine\/\">suggest products<\/a> they\u2019ll actually love. No more random, irrelevant suggestions.<\/li>\n\n\n\n<li><strong>Celebrate special occasions:<\/strong> A birthday or anniversary perk adds a thoughtful touch. This gives your customers another reason to choose you over the competition.<\/li>\n\n\n\n<li><strong>Offer unexpected perks:<\/strong> A free upgrade or a small add-on (like a freebie) can leave a lasting impression.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-handle-any-negative-feedback-gracefully\">Handle (any) negative feedback gracefully<\/h2>\n\n\n\n<p>A frustrated customer just wants to be heard. As an SMB owner, responding calmly and professionally \u2014 rather than defensively \u2014 can turn a bad situation around. Sometimes, a simple acknowledgment and a willingness to make things right can be enough to ease frustration.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/service\/contact-center\/what-is-customer-feedback-management\/\">Customer feedback<\/a> is just a chance to improve. A complaint might reveal a flaw in your process, a gap in communication, or an issue that other customers are facing too. Instead of seeing it as a problem, treat it as useful insight. Customers will appreciate it if you listen, learn, and take action. Here\u2019s how you can apologise, resolve issues, and win back trust.<\/p>\n\n\n\n<p>When addressing a customer&#8217;s concern, start by acknowledging the issue and showing that you understand their frustration. Let them know their concern is valid and important. Even if the complaint seems unfair, stay calm and professional, responding with patience and respect to keep the conversation productive. If there&#8217;s a clear way to resolve the issue, take action to fix it. If not, offer an alternative solution or a gesture of goodwill to show your commitment to their satisfaction.&nbsp;<\/p>\n\n\n\n<p>After the issue is resolved, follow up with the customer to ensure they are truly satisfied. And if multiple customers bring up the same issue, take proactive steps to address the root cause and prevent similar problems in the future.<\/p>\n\n\n\n<p><strong>PRO TIP:<\/strong> An <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/what-are-ai-agents\/\">AI agent<\/a> can do all of this for you. It acknowledges customer concerns and makes them feel heard right away. It responds with patience and professionalism every time (because AI doesn\u2019t get frustrated). If there\u2019s a fix, it finds it fast. If not, it suggests the next best solution. It even follows up to make sure the customer is happy. And the best part? AI agents learn from every interaction, helping you spot patterns and improve over time. That essentially means fewer complaints and happier customers.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dc1cf7495f3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dc1cf7495f3\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeM8st02wsCfcqQypcCYgUnfqs7CoxvNcu5y4RRA-9M_WUBHxcC-SZ3b0PEld85OPRyGAjJPUcrt7dMlqRbRm6XTNH-afM2RXYxSvTrjxwxNskIK7-rEKEVWeFT93lSwMrXIGs9?key=I17BpRoEAntR8ZLsVSTFdI1l\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/agentforce\/\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-measure-and-improve-your-customer-service-strategy-with-ai\">Measure and improve your customer service strategy with AI<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/blog\/4-customer-service-metrics-you-should-measure\/\">Measuring customer service<\/a> is more than just ticking boxes. You should know if your customers feel heard, valued, and taken care of. Metrics like <a href=\"https:\/\/www.salesforce.com\/ap\/service\/customer-service-incident-management\/net-promoter-score\/\">Net Promoter Score (NPS)<\/a> and <a href=\"https:\/\/www.salesforce.com\/ap\/service\/customer-service-incident-management\/customer-satisfaction-score\/\">customer satisfaction score (CSAT)<\/a> help you find how happy people are with your service. If scores are low, it\u2019s a sign that something needs to change. Regularly checking in on these numbers gives you a clear picture of what\u2019s working and what\u2019s not.<\/p>\n\n\n\n<p>But numbers alone don\u2019t tell the full story. The real magic happens when you dig deeper. AI can help by analysing feedback \u2014 reviews, surveys, and even casual complaints \u2014 to uncover patterns you might miss. The best companies listen, adjust, and keep improving. Making small, meaningful changes based on customer insights <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/articles\/what-is-customer-loyalty\/\">builds loyalty and keeps people coming back<\/a>.\u00a0<\/p>\n\n\n\n<p>Customer feedback isn\u2019t just about star ratings. You will also have to listen to what people are actually saying. AI helps you spot patterns fast, so you know what customers love and what needs fixing. If the same complaint keeps coming up, you can solve it before it turns into a bigger problem. And it\u2019s not just about fixing things. Positive feedback matters too. When something\u2019s working, do more of it.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dc1cf749de3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dc1cf749de3\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/12\/AF-BEN-blog.png\" alt=\"\" class=\"wp-image-121218\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-one-simple-way-to-make-customer-service-work-for-you\">One simple way to make customer service work for you<\/h2>\n\n\n\n<p>Happy customers turn into loyal ones, and loyal customers help your business grow. But keeping up with every question, request, and issue? That can be tough when you\u2019re growing fast. AI can take a lot of that pressure off \u2014 helping you respond faster with a personalised touch.\u00a0<\/p>\n\n\n\n<p>With the right AI-powered tools, you can deliver great service without feeling overwhelmed. <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/starter\/\">Starter Suite<\/a> helps you stay organised, respond faster, and keep your customers happy without adding extra work to your plate. It\u2019s easy to use and built for growing businesses. It gives you everything you need to manage relationships in one place.<\/p>\n\n\n\n<p>Start your journey with a <a href=\"https:\/\/www.salesforce.com\/form\/ap\/signup\/freetrial-salesforce-starter\/?d=bcta\">free trial of Starter<\/a> today. Looking for more customisation? <a href=\"https:\/\/www.salesforce.com\/ap\/small-business\/pro-suite\/\">Explore Pro Suite<\/a>. Already a Salesforce customer? <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/foundations\/\">Activate Foundations<\/a> today to try Agentforce.<\/p>\n\n\n\n<p><em>AI supported the writers and editors who created this article.<\/em><\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Get Salesforce. FREE for small businesses.<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Connect sales, service, and analytics on one platform. Save time, stay\u00a0organised, and fuel growth with the CRM that scales for small teams.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/form\/signup\/freetrial-salesforce-starter\/?d=bcta\">Try it for free<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to create memorable experiences and build trust with your customers \u2014 with a little help from AI.<\/p>\n","protected":false},"author":130,"featured_media":10970,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"628e7fc93ccf48feb672b3cbAP","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[9,26,482,23,731],"sf_content_type":[707],"coauthors":[583],"class_list":["post-10971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-service","sf_topic-small-business","sf_topic-generative-ai","sf_topic-artificial-intelligence","sf_topic-trusted-ai","sf_content_type-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Top AI Customer Service Solutions For Small Business Growth - Salesforce<\/title>\n<meta name=\"description\" content=\"Learn proven strategies to exceed small business support expectations with AI customer service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top AI Customer Service Solutions For Small Business Growth\" \/>\n<meta property=\"og:description\" content=\"Learn proven strategies to exceed small business support expectations with AI customer service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-30T07:16:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-30T07:16:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"841\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Caylin White\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Caylin White\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/04c66be88f1284ed6ad46149859e77bf\"}],\"headline\":\"Top AI Customer Service Solutions For Small Business Growth\",\"datePublished\":\"2025-12-30T07:16:33+00:00\",\"dateModified\":\"2025-12-30T07:16:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/\"},\"wordCount\":2271,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg\",\"inLanguage\":\"en-SG\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/\",\"name\":\"Top AI Customer Service Solutions For Small Business Growth - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg\",\"datePublished\":\"2025-12-30T07:16:33+00:00\",\"dateModified\":\"2025-12-30T07:16:35+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/45c9f5456731dc12fea0a536c676ab24\"},\"description\":\"Learn proven strategies to exceed small business support expectations with AI customer service.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#breadcrumb\"},\"inLanguage\":\"en-SG\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SG\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg\",\"width\":1500,\"height\":841,\"caption\":\"These AI customer support tips will get your business growing fast. [Image: Adobe | suldev]\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/ap\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Top AI Customer Service Solutions For Small Business Growth\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/ap\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-SG\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/04c66be88f1284ed6ad46149859e77bf\",\"name\":\"Caylin White\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SG\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/7fd784ebeb5b8106bfbfad5ede5c9f50\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/08\/caylin-white.webp?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/08\/caylin-white.webp?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Caylin White\"},\"description\":\"Caylin White is a Senior SEO Lead on the 360 Blog team at Salesforce. She has written content for over 15 years for many SaaS industries, like WordPress and BuzzSumo. She specialises in SEO, but is sure to add a human-centric angle to every piece.\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/author\/caylin-white\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Top AI Customer Service Solutions For Small Business Growth - Salesforce","description":"Learn proven strategies to exceed small business support expectations with AI customer service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/","og_type":"article","og_title":"Top AI Customer Service Solutions For Small Business Growth","og_description":"Learn proven strategies to exceed small business support expectations with AI customer service.","og_url":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/","og_site_name":"Salesforce","article_published_time":"2025-12-30T07:16:33+00:00","article_modified_time":"2025-12-30T07:16:35+00:00","og_image":[{"width":1500,"height":841,"url":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg","type":"image\/jpeg"}],"author":"Caylin White","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Caylin White","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/04c66be88f1284ed6ad46149859e77bf"}],"headline":"Top AI Customer Service Solutions For Small Business Growth","datePublished":"2025-12-30T07:16:33+00:00","dateModified":"2025-12-30T07:16:35+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/"},"wordCount":2271,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg","inLanguage":"en-SG","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/","url":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/","name":"Top AI Customer Service Solutions For Small Business Growth - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg","datePublished":"2025-12-30T07:16:33+00:00","dateModified":"2025-12-30T07:16:35+00:00","author":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/45c9f5456731dc12fea0a536c676ab24"},"description":"Learn proven strategies to exceed small business support expectations with AI customer service.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#breadcrumb"},"inLanguage":"en-SG","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/"]}]},{"@type":"ImageObject","inLanguage":"en-SG","@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#primaryimage","url":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg","contentUrl":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg","width":1500,"height":841,"caption":"These AI customer support tips will get your business growing fast. [Image: Adobe | suldev]"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/ap\/blog\/ai-customer-service-for-small-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/ap\/blog\/"},{"@type":"ListItem","position":2,"name":"Top AI Customer Service Solutions For Small Business Growth"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/ap\/blog\/#website","url":"https:\/\/www.salesforce.com\/ap\/blog\/","name":"Salesforce","description":"News, tips, and insights from the global cloud leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/ap\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-SG"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/04c66be88f1284ed6ad46149859e77bf","name":"Caylin White","image":{"@type":"ImageObject","inLanguage":"en-SG","@id":"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/7fd784ebeb5b8106bfbfad5ede5c9f50","url":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/08\/caylin-white.webp?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/08\/caylin-white.webp?w=150&h=150&crop=1","width":"150","height":"150","caption":"Caylin White"},"description":"Caylin White is a Senior SEO Lead on the 360 Blog team at Salesforce. She has written content for over 15 years for many SaaS industries, like WordPress and BuzzSumo. She specialises in SEO, but is sure to add a human-centric angle to every piece.","url":"https:\/\/www.salesforce.com\/ap\/blog\/author\/caylin-white\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/03\/AI-Service-SMB.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/ap\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/posts\/10971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/users\/130"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/comments?post=10971"}],"version-history":[{"count":4,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/posts\/10971\/revisions"}],"predecessor-version":[{"id":11011,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/posts\/10971\/revisions\/11011"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/media\/10970"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/media?parent=10971"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/sf_topic?post=10971"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/sf_content_type?post=10971"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/blog\/wp-json\/wp\/v2\/coauthors?post=10971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}