{"id":1125,"date":"2022-03-10T19:45:00","date_gmt":"2023-06-06T19:45:20","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1125"},"modified":"2023-06-15T08:34:53","modified_gmt":"2023-06-15T08:34:53","slug":"meet-trailblazer-tran-viet-thang","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/meet-trailblazer-tran-viet-thang\/","title":{"rendered":"Meet Tr\u1ea7n Vi\u1ec7t Th\u1eafng: Helping People Work Smarter"},"content":{"rendered":"\n

At Salesforce, Nichola Palmer works with customers to bring their stories of innovation and transformation to life. In this blog series featuring Trailblazers, Nichola introduces Tr\u1ea7n Vi\u1ec7t Th\u1eafng, a Salesforce Specialist at VinGroup in Vietnam. Th\u1eafng leads the Salesforce deployment across VinGroup\u2019s B2B and B2C subsidiaries, and has a passion for helping others<\/i>.<\/p>\n\n\n\n

Tr\u1ea7n Vi\u1ec7t Th\u1eafng has always wanted to help people. His vision was to be a caring person. As a young boy, he dreamed of becoming a doctor. His motivation was simple \u2014 he wanted to make people feel better. But studying medicine at university was expensive. So, he chose another path. <\/p>\n\n\n\n

\u201cI had a good teacher who convinced me to study IT,\u201d Th\u1eafng says. \u201cI was very lucky to meet him. He taught me that, as a developer, I could help many people.\u201d <\/p>\n\n\n\n

Th\u1eafng moved from his hometown to attend university in Hanoi. During his studies, he helped to develop patient admissions software for a local hospital. He quickly discovered that the scalable nature of software development enabled him to help many more people than he could as a doctor. <\/p>\n\n\n\n

\u201cThere were long queues at the hospital and people had to wait a long time to see a doctor,\u201d he explains. \u201cWe made a back-end program the admissions office could use to quickly check-in new patients, collect information about their symptoms, and share that information with the doctor with one click.\u201d<\/p>\n\n\n\n

Th\u1eafng\u2019s program significantly increased admissions efficiency and reduced patient wait times. The young developer saw the positive impact his program had on the patient experience at the hospital, and he was hooked. <\/p>\n\n\n\n

\u201cIt was amazing,\u201d he says. \u201cIt was a simple program but it helped so many people. I could see how technology can be used to help hundreds of people \u2014 maybe even thousands or millions of people. The program made doctors happy too because they could help more people every day. I was inspired by how one program could help doctors and patients together.\u201d
<\/a> \"Tr\u1ea7n <\/p>\n\n\n\n

Building better solutions<\/b><\/h2>\n\n\n\n

Th\u1eafng took those learnings into his early career as a developer. He understood that he was in the solutions business. He was passionate about developing software that helped solve problems \u2014 and made life better \u2014 for businesses, employees, and customers. So, it was a natural fit for him to work for a Salesforce independent software vendor (ISV).<\/p>\n\n\n\n

\u201cI saw that Salesforce is a very powerful platform,\u201d he says. \u201cWhat took us a month or a year to develop ourselves, we could deliver in a week with Salesforce. I could develop custom components within the Salesforce platform with very little code in a very short time.\u201d <\/p>\n\n\n\n

Th\u1eafng says that building applications on the Salesforce platform also ensured he could deliver more stable solutions. \u201cTo develop custom software without Salesforce, we might have to make 10 versions before it\u2019s stable. But Salesforce gave us a stable base we could more easily build on.\u201d <\/p>\n\n\n\n

This kind of agility and stability meant Th\u1eafng could help more customers with much shorter development timelines. But the speed of deployment doesn\u2019t guarantee the success of a project. <\/p>\n\n\n\n

\u201cWe must understand how to best utilise the benefits of Salesforce for each customer,\u201d he explains. \u201cWe need to think about the customer\u2019s pain points, understand their workflow, and identify Salesforce components that will best fit their requirements.\u201d<\/p>\n\n\n\n

One size doesn\u2019t fit all<\/b><\/h2>\n\n\n\n

Building that knowledge has made Th\u1eafng a sought-after Salesforce Architect<\/a>. He joined VinGroup as a Salesforce Specialist and now leads Salesforce deployments across the company\u2019s B2B and B2C subsidiaries.<\/p>\n\n\n\n

This presents its own challenges. VinGroup is a diverse corporation with many subsidiaries across the technology and industry, trade and services, and social enterprise sectors.  <\/p>\n\n\n\n

Prior to Salesforce, VinGroup had no centralised 360-degree view and no collaboration across the group. Part of Th\u1eafng\u2019s role is to maximise usage of Salesforce and drive change management within the company\u2019s business units. <\/p>\n\n\n\n

Th\u1eafng has already led Salesforce deployments for subsidiaries in the company\u2019s hospitality (VinPearl), automotive (VinFast) and healthcare (VinMec) sectors. However, what works for a five-star resort operator is very different from the needs of an electric vehicle manufacturer. That\u2019s why Th\u1eafng says he treats every business unit as a new customer with a different set of needs. <\/p>\n\n\n\n

\u201cSalesforce provides a stable architecture, but we must meet a range of different needs within that structure,\u201d he explains. \u201cTo do so, we must understand the pain points of each stakeholder and the processes behind them. In other words, we need to know what the employees do so we can create a system that helps them do it better.\u201d<\/p>\n\n\n\n

Humans helping humans<\/b><\/h2>\n\n\n\n

Th\u1eafng knows that at the core of any technology-based solution are humans helping humans. He says the best way to succeed is to collaborate and share knowledge with each other. <\/p>\n\n\n\n

That\u2019s a central value of the Trailblazer community<\/a> in Vietnam, and Th\u1eafng is a passionate member. Since the pandemic started, he has organised several virtual meet-ups with Salesforce Architects across Vietnam. <\/p>\n\n\n\n

\u201cI\u2019ve met many people like me through the Trailblazer community,\u201d he says. \u201cThe core value of Salesforce is using technology to help people work together. All of us in the Trailblazer community work together to help each other find better ways to leverage the Salesforce platform for our employers and customers. <\/p>\n\n\n\n

\u201cWe are not in competition with each other. We share best practices and learnings, and help each other to make the platform better every day and deliver more value to the end-users.\u201d <\/p>\n\n\n\n

The young Th\u1eafng dreamed of making a positive impact on his community as a doctor. While he may have taken a different path, Th\u1eafng has remained committed to helping others. He uses technology as a healing medicine for business, and makes his colleagues and customers feel better.<\/p>\n\n\n\n

Check out these other posts from our Inspired Trailblazers series:<\/p>\n\n\n\n

Meet Joanna Teo: Customer-Focused Data Evangelist<\/a><\/p>\n\n\n\n

Meet Francisco N. Collantes Jr. : Delivering Energy Through Collaboration<\/a><\/p>\n\n\n\n

<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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