This isn\u2019t a new interface challenge. It\u2019s a systemic one.<\/p>\n\n\n\n
Principles for designing agentic work <\/h2>\n\n\n\n
Designing for agentic work<\/a> means shifting the focus from individual interfaces to collaborative systems. It requires thinking not just about what an agent can do, but how that capability fits into the natural rhythms of team dynamics.\u00a0<\/p>\n\n\n\n Key dimensions of this design shift include:<\/p>\n\n\n\n When an organisation is designed around these principles, the result is more than a productive system. It\u2019s a more intelligent<\/em> one, where the value of AI is multiplied across people, actions, and decisions, and finally closes the gap between potential and performance.\u00a0<\/p>\n\n\n\n Our playbook is your free guide to becoming an agentic enterprise. Learn about use cases, deployment, and AI skills, and download interactive worksheets for your team.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t The journey to unlocking AI\u2019s full potential doesn\u2019t begin with better models. It begins with understanding that real enterprise work involves an ever-changing mosaic of people, conversations, decisions, and rhythms. The real power of AI is not in automating tasks, but in enriching the shared experience of work.<\/p>\n\n\n\n Traditional enterprise tools break up the context you need to drive work across dashboards, applications, and workflows. When AI is layered on as an afterthought, it never gets the full picture of your business that\u2019s needed to be truly effective.<\/p>\n\n\n\n Slack fixes this by bringing together your team, applications, and data into a connected, open, AI-powered platform. Instead of operating in isolation, employee agents<\/a> in Slack participate directly in your workflows. An agent can join a project channel, grasp the full context, and take action when appropriate. When it needs human input, the handoff is seamless because everything happens in the same collaborative space.\u00a0<\/p>\n\n\n\n At Salesforce, we challenged ourselves to prove the model by becoming Customer Zero<\/a> for using Slack as our agentic operating system for work.\u00a0 We\u2019ve given employees digital teammates that can answer questions with your organisation’s context, resolve issues, and automate repetitive work across functions. For example, a salesperson can ask Slackbot to summarise a recent meeting with a customer, identify next steps, and generate a polished follow-up email in mere seconds. We\u2019re seeing many use cases improve our internal operations and outreach as well:\u00a0<\/p>\n\n\n\n The results extend far beyond Salesforce. ReMarkable<\/a>, a\u00a0 company creating a paper-like experience on a tablet, demonstrates how Agentforce transforms both customer and employee experiences. After reaching 3 million devices sold and a $1 billion valuation, reMarkable needed to scale smarter. They deployed \u201cMark,\u201d an Agentforce-powered customer service agent that handles over 25,000 conversations with a 35% case deflection rate. \u201cSaga,\u201d their internal IT agent in Slack, instantly resolves password resets and Jira tickets without breaking employees’ creative flow.<\/p>\n\n\n\n “We’re building a digital workforce with Agentforce inside Slack. It’s freeing us up to collaborate, innovate, and move faster,” said Bettina Kotogany, system administrator at reMarkable. The company credits these AI teammates with fundamentally changing how their teams operate \u2014 fewer distractions, faster resolutions, and more time for meaningful work.<\/p>\n\n\n\n Similarly, Plative<\/a>, a 200-person tech consulting firm, built three core Slack agents in under a month and saw immediate impact: 50% faster sales call prep time, 50% increase in upsell bookings, and the ability to avoid hiring one additional full-time employee for every five consultants.\u00a0<\/p>\n\n\n\n \u201cOur Agentforce Agents are like an octopus, with secure tentacles into Salesforce, Jira, Google Drive, and all our systems, and out to the best LLMs from OpenAI, Anthropic, Google, and Perplexity,\u201d said Miftah Khan, SVP and head of professional services at Plative. <\/p>\n\n\n\n This is the promise of agentic AI: Agents harmonise with teams rather than interrupt them. Through this, we shift from fragmented interactions to fluid, co-created progress. From isolated brilliance to collective intelligence. Meeting this potential requires a connected, open, flexible platform capable of bringing together every facet of work.\u00a0<\/p>\n\n\n\n To realise AI\u2019s full potential, organisations need a connected, open, and flexible platform that can unify every aspect of work. Organisations that embrace this transformation<\/a> will maintain their competitive edge, gaining the clarity needed to adapt and accelerate regardless of future AI developments.<\/p>\n\n\n\n The future of work is not defined by a new interface. It is through a more intelligent experience, built collectively, one conversation at a time. <\/p>\n\n\n\n\n
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What\u2019s your agentic AI strategy?<\/strong><\/h2>\n\t\t\t\t\t\t\t
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