{"id":11810,"date":"2026-04-21T17:02:41","date_gmt":"2026-04-21T09:02:41","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=11810"},"modified":"2026-04-21T17:02:42","modified_gmt":"2026-04-21T09:02:42","slug":"the-new-frontier-of-physical-ai-how-salesforce-and-nvidia-turn-robots-into-enterprise-agents","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/the-new-frontier-of-physical-ai-how-salesforce-and-nvidia-turn-robots-into-enterprise-agents\/","title":{"rendered":"The New Frontier of Physical AI: Turning Robots into Enterprise Agents"},"content":{"rendered":"\n<p>As a global leader in service management, Salesforce is moving beyond digital support to the physical world. By bridging the gap between enterprise workflows and the real world, we are entering the era of Physical AI, where Agentforce agents can perceive, reason, and take action within our physical spaces to power the <a href=\"https:\/\/www.salesforce.com\/ap\/gentforce\/agentic-enterprise\/\">Agentic Enterprise<\/a>.<\/p>\n\n\n\n<p>Today, Salesforce and NVIDIA are expanding their <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/09\/17\/nvidia-ai-agent-partnership\/\" target=\"_blank\" rel=\"noreferrer noopener\">strategic collaboration<\/a> by demonstrating how to turn autonomous robots into a productive virtual workforce. In our deployment at Salesforce Tower, we have connected <a href=\"https:\/\/www.cobaltai.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cobalt\u2019s<\/a> security robots to Agentforce, and are now using NVIDIA\u2019s visual AI to act as the robots\u2019 &#8220;eyes.&#8221; This allows the robots to see office issues, like a door left open or a security hazard, and automatically trigger a fix through Salesforce, rather than just recording hours of video for a human to review.<\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-scaling-the-agentic-enterprise\"><strong>Scaling the agentic enterprise<\/strong><\/h2>\n\n\n\n<p>For most organisations, physical spaces and digital systems have remained disconnected silos. Historically, human workers have acted as the bridge, manually observing a problem and logging a ticket. This in turn creates a fragmented workflow that results in an average resolution time of over seven minutes for critical security and safety issues.<\/p>\n\n\n\n<p>As we enter the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/building-business-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Third Wave of AI<\/a> and move beyond predictive and generative models into autonomous robotic agents, this collaboration allows companies to finally close that loop. By creating a unified system where robots can &#8220;perceive&#8221; and AI can &#8220;act,&#8221; enterprises can:\u00a0 utilise Agentforce to scale digital labour, optimise asset management, and transition from reaction to proactivity.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Scale Digital Labour:<\/strong> Move Agentforce beyond the screen to handle physical tasks like security sweeps, hazard detection, and inventory audits.\u00a0<\/li>\n\n\n\n<li><strong>Transition from Reactive to Proactive:<\/strong> Instead of waiting for a human to report a safety hazard, an autonomous loop identifies and resolves issues, like a missing fire extinguisher or a blocked exit, before they impact the business.<\/li>\n\n\n\n<li><strong>Optimise Asset Management:<\/strong> Beyond security, this collaboration fuels better space utilisation and reduced labour costs through the auto-generation of incident reports and summaries.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-enhancing-agentforce-s-vision-reasoning-with-the-nvidia-vss-blueprint\"><strong>Enhancing Agentforce\u2019s vision reasoning with the NVIDIA VSS Blueprint<\/strong><\/h2>\n\n\n\n<p>To be helpful, a robot must first understand its environment. Using the <a href=\"https:\/\/build.nvidia.com\/nvidia\/video-search-and-summarization\" target=\"_blank\" rel=\"noreferrer noopener\">NVIDIA Metropolis Blueprint for video search and summarisation (VSS)<\/a> and <a href=\"https:\/\/huggingface.co\/nvidia\/Cosmos-Reason2-8B\" target=\"_blank\" rel=\"noreferrer noopener\">NVIDIA Cosmos Reason<\/a> as the vision language model, Agentforce acts as the &#8220;perception engine&#8221; for this agentic workforce.\u00a0<\/p>\n\n\n\n<p>An office robot, like the <a href=\"https:\/\/www.cobaltai.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cobalt<\/a> units used in the Salesforce Tower and other buildings, is essentially an AI-powered roving camera. Without AI, the robots generate thousands of hours of unstructured video that a human would have to monitor. By integrating NVIDIA VSS, Agentforce provides developers access to a state-of-the-art VLM that translates video into structured, actionable data in real-time. It filters out the noise and only triggers a signal when it detects a true anomaly\u2014like a coffee spill in a walkway or a secured door left open.<\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-business-brain-agentforce\"><strong>The business brain: Agentforce<\/strong><\/h2>\n\n\n\n<p>In the robotics AI stack, Agentforce provides &#8220;System 2 and 3\u201d intelligence: high-level work coordination across multiple systems and robots. While NVIDIA and robotics providers provide the &#8220;Senses&#8221; and &#8220;Physical Intelligence&#8221; (AKA \u201cSystem 1\u201d) Agentforce provides the business reasoning.<\/p>\n\n\n\n<p>Currently, this intelligence is live for door security issues at Salesforce Tower:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enterprise Context:<\/strong> It knows if the area is a high-priority executive corridor and prioritises the issue accordingly with the right system and personnel.\u00a0<\/li>\n\n\n\n<li><strong>Autonomous Orchestration:<\/strong> It automatically checks shift schedules in Field Service, identifies the technician on duty, and dispatches them via Slack.<\/li>\n\n\n\n<li><strong>Closing the Loop:<\/strong> The robot arrives to troubleshoot and mitigate the concern, even interacting with employees through voice collaboration. If a door cannot be re-secured, the robot &#8220;stands post&#8221; just like a human guard until it is relieved, while Agentforce updates maintenance logs in real-time.<\/li>\n<\/ul>\n\n\n\n<p>Coming soon, we are expanding these capabilities into Phase 2: proactive floor audits. This upcoming phase will allow robots to move beyond responding to alarms to proactively identifying safety hazards. Using the NVIDIA VSS pipeline, robots will detect liquid spills, identify missing fire extinguishers, and flag unauthorised materials in secured areas, automatically logging follow-up work orders in Field Service.<\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-real-outcomes-efficiency-at-salesforce-tower\"><strong>Real outcomes: Efficiency at Salesforce Tower<\/strong><\/h2>\n\n\n\n<p>Salesforce is already utilising this technology in our own buildings, relentlessly prototyping and testing our own products internally. By integrating <a href=\"https:\/\/www.cobaltai.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cobalt<\/a> robots with Agentforce and NVIDIA AI infrastructure, we have seen massive efficiency gains at Salesforce Tower:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>2x Faster Resolution:<\/strong> Resolution time for door security issues dropped from 3m 38s to just 1m 32s.<\/li>\n\n\n\n<li><strong>100x Fewer Human Interventions:<\/strong> Previously, 100% of events required guard intervention. Now, only 1% are escalated to a person.<\/li>\n\n\n\n<li><strong>Material Guard Time Savings:<\/strong> SF Tower alone saves 40 hours per week, with a global potential of 6,000 hours saved per month, so guards can now focus on even more demanding tasks.<a href=\"https:\/\/salesforce.vidyard.com\/watch\/rH8v9Eame31ER5J23vy7xt\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/salesforce.vidyard.com\/watch\/rH8v9Eame31ER5J23vy7xt\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/cdn.vidyard.com\/thumbnails\/49288994\/CKv2psTovDtBQRV01Ap0dGelBmdv1CQi_play_button_small.gif\" alt=\"Robotforce, Customer Zero for Salesforce Agentforce Robotics Orchestration in the Salesforce Tower\"\/><\/a><\/figure>\n\n\n\n<p><a href=\"https:\/\/salesforce.vidyard.com\/watch\/rH8v9Eame31ER5J23vy7xt\" target=\"_blank\" rel=\"noreferrer noopener\">Robotforce, Customer Zero for Salesforce Agentforce Robotics Orchestration in the Salesforce Tower<\/a><\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-easy-onboarding-from-sim-to-day-one-readiness\"><strong>Easy onboarding: From &#8216;sim&#8217; to &#8216;day one&#8217; readiness<\/strong><\/h2>\n\n\n\n<p>The ultimate goal of this collaboration is Generalisation\u2014moving from specialised security tasks to robots that are &#8220;business savvy&#8221; across any industry, from healthcare support to retail inventory audits.<\/p>\n\n\n\n<p>The next phase involves &#8220;Sim-to-Real&#8221; training. Before a robot steps foot on a physical floor, it can be onboarded in a high-fidelity Digital Twin\u2014a virtual simulation of the real world. By using Agentforce to orchestrate these virtual environments, anyone can train robots like Boston Dynamics\u2019 Spot 4-legged robots in our office on new skills and edge cases safely and at scale.<\/p>\n\n\n\n<p>In a traditional setup, onboarding a robot requires physical downtime for mapping and manual testing. By utilising high-fidelity digital twins, we have redefined this process. We can simulate millions of scenarios, from blocked fire exits to intruder alerts, in a physically accurate virtual world, training navigation models safely off-line.<br><a href=\"https:\/\/salesforce.vidyard.com\/watch\/rH8v9Eame31ER5J23vy7xt\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/salesforce.vidyard.com\/watch\/q4H6uHcrwLkvqwTKZ3bTZ1\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/salesforce.vidyard.com\/watch\/q4H6uHcrwLkvqwTKZ3bTZ1\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/cdn.vidyard.com\/thumbnails\/49284623\/ghz8FJ_CE_2AO3rFSeOc2fWY3X5Y7DOK_play_button_small.gif\" alt=\"NVIDIA Ominverse Robot Onboarding and Mission Control powered by Salesforce Agentforce\"\/><\/a><\/figure>\n\n\n\n<p><a href=\"https:\/\/salesforce.vidyard.com\/watch\/q4H6uHcrwLkvqwTKZ3bTZ1\" target=\"_blank\" rel=\"noreferrer noopener\">NVIDIA Ominverse Robot Onboarding and Mission Control powered by Salesforce Agentforce<\/a><\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We also simulate the workflow logic. Once a robot perfects a task in a simulation, we push that trained model to the physical <a href=\"https:\/\/www.cobaltai.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cobalt<\/a> or Spot robot while simultaneously updating the Agentforce logic.<\/p>\n\n\n\n<p>The robot arrives on site not as a blank slate, but as a seasoned employee that recognises facility-specific hazards and is pre-synced with Salesforce workflows. By becoming a service resource in the Salesforce scheduler, the robot is integrated into the team to work alongside humans more effectively from the moment it powers on.<\/p>\n\n\n\n<p>By bridging the physical and digital worlds, Salesforce\u2019s Agentforce and NVIDIA are ensuring that the future of work isn\u2019t just automated\u2014it\u2019s agentic.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dive into the details:<\/strong> Read the original release on how <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/09\/17\/nvidia-ai-agent-partnership\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce and NVIDIA are delivering AI agentic capabilities<\/a> to the enterprise.<\/li>\n\n\n\n<li><strong>Explore the evolution of AI:<\/strong> See how we are moving from generative AI into  the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/building-business-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cThird Wave\u201d of autonomous robotic agents<\/a> .<\/li>\n\n\n\n<li><strong>See Agentforce in action:<\/strong> Discover how <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\">Agentforce<\/a> empowers every company to build a virtual workforce of agents to handle tasks autonomously .<\/li>\n\n\n\n<li><strong>Scale your field operations:<\/strong> \u00a0Learn how <a href=\"https:\/\/www.salesforce.com\/ap\/products\/field-service\/overview\/\">Salesforce Field Service<\/a> connects your workforce, including your robotic ones, to the back office.<\/li>\n\n\n\n<li><strong>Learn More about Cobalt AI: <\/strong>Learn how <a href=\"https:\/\/www.cobaltai.com\/learning-insights\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cobalt AI<\/a> transforms security, insights, training, and best practices<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How Salesforce, NVIDIA, and Cobalt AI improved security at the Salesforce Tower.<\/p>\n","protected":false},"author":667,"featured_media":11809,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"695be7c6dc1fd33e630f0290AP","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[158],"sf_content_type":[707],"coauthors":[847],"class_list":["post-11810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-partner","sf_content_type-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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