{"id":1256,"date":"2022-06-28T19:46:00","date_gmt":"2023-06-06T19:46:53","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1256"},"modified":"2023-06-16T08:51:02","modified_gmt":"2023-06-16T08:51:02","slug":"salesforce-slack-good-for-business","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/salesforce-slack-good-for-business\/","title":{"rendered":"Salesforce + Slack \u2014 a Match Made in Heaven"},"content":{"rendered":"\n<p>The world of work has had a few disruptive years. As the dust settles, the view from our desks is a little different. Many of us are working from new locations and some may not even return to a traditional office. Our research shows that <a adhocenable=\"false\" href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/apac-forrester-crm-report\/\" target=\"_blank\" rel=\"noopener\">most people want a hybrid working arrangement<\/a> that allows them to choose between their office and home. Businesses need to make sure they\u2019re ready to adapt.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d81bbeb0576&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d81bbeb0576\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"541\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-1-1.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-2248\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-1-1.jpg 960w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-1-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-1-1.jpg?w=768&amp;h=433 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-1-1.jpg?w=150&amp;h=85 150w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\"><i><sup>17% of employees would prefer to work from the office full time, 63% want flexibility in where they work, 20% want to work remotely full time.<\/sup><\/i><br><br><em><sup>Source: <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/apac-forrester-crm-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">The State of CRM: A spotlight on Asia Pacific<\/a><\/sup><\/em><\/figcaption><\/figure>\n\n\n\n<p>This change in the way we work produces many challenges. More than half of ASEAN executives believe that the move to hybrid working makes it <a href=\"https:\/\/www.salesforce.com\/ap\/resources\/research-reports\/apac-forrester-crm-report\/\" target=\"_blank\" rel=\"noopener\">difficult to maintain good customer experience<\/a>.&nbsp;<\/p>\n\n\n\n<p>This is where Slack comes in. By integrating Slack with your <a href=\"https:\/\/www.salesforce.com\/ap\/products\/\" target=\"_blank\" rel=\"noopener\">Customer 360<\/a> solutions, you create a <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/2022\/03\/customer-success-anywhere-digital-hq.html\" target=\"_blank\" rel=\"noopener\">digital HQ<\/a> that brings your teams together. Slack lets you connect with your customers, optimise your operations, and provide personalised experiences. All of this happens on one easy-to-use platform.&nbsp;<\/p>\n\n\n\n<p>When work flows, customer success grows.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"sales-cloud-slack-speeds-up-selling\"><span>Sales Cloud + Slack speeds up selling <\/span> <\/h2>\n\n\n\n<p> No matter how you look at it, Salesforce + Slack is good for business. Whether you\u2019re measuring your return on investment, how many deals your team is closing, or a reduction in recruitment time, Salesforce + Slack gives your business a boost. <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d81bbeb1cae&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d81bbeb1cae\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-2-1.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-2247\" srcset=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-2-1.jpg 960w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-2-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-2-1.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-2-1.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\"><i><sup>Slack provides a 296% return on investment for sales teams, 39% reduction in onboarding costs for new team members, and sees an average 13% increase in deals closed.<\/sup><\/i><br><br><em><sup>Source: <a href=\"https:\/\/info.slackhq.com\/Total-Economic-Impact-service\" target=\"_blank\" rel=\"noreferrer noopener\">The Total Economic Impact of Slack for Service Teams<\/a><\/sup><\/em><\/figcaption><\/figure>\n\n\n\n<p><br>Not doing so risks impacting the bottom line. Salesforce\u2019s research shows that 78% of customers around the world are influenced by a company\u2019s environmental practices. Two-thirds (66%) have ceased buying from companies whose values didn\u2019t align with their own. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"marketing-cloud-slack-makes-marketing-magic\"><span>Marketing Cloud + Slack makes marketing magic <\/span> <\/h2>\n\n\n\n<p>Your marketing teams are already working hard, but what if you could execute more campaigns every year and get them done faster? That could be achieved with Salesforce + Slack.&nbsp;<\/p>\n\n\n\n<p>The speed of collaboration on Slack means that you can do away with slow, inefficient emails and get your teams together in dedicated channels to work on the next big campaign.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d81bbeb2528&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d81bbeb2528\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/salesforce-news-blog-develop.go-vip.net\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-3.jpg\" alt=\"90% of marketers said Slack helped share information faster, deliver 8% more campaigns, and have 13% faster campaign execution\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\"><em><sup>90% of marketers agree that Slack helps them share information faster, produces 8% more campaigns every year, and achieves 13% faster campaign execution.<\/sup><\/em><br><br><em><sup>Source: <a href=\"https:\/\/slack.com\/intl\/en-au\/resources\/why-use-slack\/marketing-teams-and-slack\" target=\"_blank\" rel=\"noreferrer noopener\">The Slack handbook for marketing teams<\/a><\/sup><\/em><br><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"satisfy-customers-with-service-cloud-slack\"><span>Satisfy customers with Service Cloud + Slack <\/span> <\/h2>\n\n\n\n<p>Your service team is an important part of your business. With the right tools, you can turn your loyal customers into fierce brand advocates. By speeding up service, you can make your customers and your teams happier.&nbsp;<\/p>\n\n\n\n<p>With Salesforce + Slack, your service teams can have a direct and significant impact on your bottom line, too.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d81bbeb2a1a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d81bbeb2a1a\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/salesforce-news-blog-develop.go-vip.net\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-slack-inline-image-4.jpg\" alt=\"Service teams using Slack improve revenue by an average of 7,300, and see a 11% boost in customer satisfaction while reducing ticket handling time by 10.7%\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\"><i><sup>Service teams using Slack see an average increased revenue of US$967,300 due to improved customer satisfaction,&nbsp;an average 11% boost in customer satisfaction, and reduced ticket handling time by 10.7%.&nbsp;<\/sup><\/i><br><br><i><sup>Source: <a href=\"https:\/\/info.slackhq.com\/Total-Economic-Impact-service\" target=\"_blank\" rel=\"noopener\">The Total Economic Impact of Slack for Service Teams<\/a><\/sup><\/i><\/figcaption><\/figure>\n\n\n\n<p>With Salesforce + Slack, you can communicate and collaborate with teammates, stakeholders, partners, and customers, anytime and anywhere, while building greater transparency into your projects. This is how the future works.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Learn more about how Salesforce + Slack can help you empower your teams and build your Digital HQ.\u00a0<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><a href=\"https:\/\/www.salesforce.com\/ap\/form\/pdf\/salesforce-slack-ebook\/?d=7013y000002ERfsAAG&amp;nc=7013y000002ER72AAG\" target=\"_blank\" rel=\"noreferrer noopener\">Download the guide now<\/a>.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/sg\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No matter how you measure it, Salesforce + Slack is good for business. Find out how you can take a step into the future of work.<\/p>\n","protected":false},"author":1,"featured_media":1251,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"d52a0a9e210144d2a9b57b3c204f14d9","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[44,28,24],"sf_content_type":[],"coauthors":[3],"class_list":["post-1256","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-collaboration","sf_topic-customer-experience","sf_topic-future-of-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce + Slack \u2014 a Match Made in Heaven - Salesforce<\/title>\n<meta name=\"description\" content=\"No matter how you measure it, Salesforce + Slack is good for business. 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