With these things in mind, here are six ways you can prepare for the future of work, starting today.<\/p>\n\n\n\n
Create flexible and supportive working arrangements <\/span> <\/h2>\n\n\n\nBusinesses that are flexible about work options appear more attractive to job-seekers. In the long run, these enterprises will incur lower costs with fewer overheads and salary demands.<\/p>\n\n\n\n
According to the EY 2021 Work Reimagined Employee Survey<\/a>, more than half of all respondents in Singapore, Malaysia, Indonesia, and the Philippines said they would quit their jobs if their employer did not provide flexibility in where they could work. However, 60% of Singaporean respondents to our Employee Engagement Report<\/a> said their employers have limited or no technology to support flexible work.<\/p>\n\n\n\nHaving the means to collaborate and communicate<\/a> with colleagues around the world can make all the difference for your employees. It will make them more productive, too \u2014 teams using collaboration platform Slack<\/a> are able to close more deals, resolve issues faster, and improve customer satisfaction. <\/p>\n\n\n\nFocus on results <\/span> <\/h2>\n\n\n\nBusinesses that measure employee productivity through good results and customer feedback, rather than the hours they put in, are well-placed for the future of work. Gone are the days of clocking in and out to measure employee effectiveness \u2014 today we have much more sophisticated options available to us. <\/p>\n\n\n\n
Establishing KPIs for your employees helps your teams focus on what\u2019s important. The right tools<\/a> are needed for proper measurement to get quality data. Only with an established data culture<\/a>, you can derive deep insights that help your enterprise prepare for the future of work. <\/p>\n\n\n\nUltimately, the best measure of employee effectiveness is customer satisfaction. There are established metrics<\/a> that are still useful for day-to-day operation, but with modern solutions you can start to measure metrics such as Return on Experience<\/a> to make sure that you are delivering the service that your customers expect. <\/p>\n\n\n\nAdapt business models to meet customer expectations <\/span> <\/h2>\n\n\n\nAs technology advances, customers expect businesses to move forward too. According to the latest State of the Connected Customer Report<\/a>, customers expect to communicate with companies online more than 60% of the time. Fifty-seven percent of customers prefer to deal with businesses online, and that number gets higher for younger audiences. If you don\u2019t have the means to provide a smooth online experience<\/a>, you could be missing out on business. <\/p>\n\n\n\nCustomers are interested in more than just products and services \u2014 88% of customers expect companies to clearly state their values. Two thirds of customers have stopped buying from a company whose values didn’t align with theirs \u2014 up from 62% in 2020. Issues such as climate change<\/a>, social issues<\/a> and community involvement are top of mind. <\/p>\n\n\n\nImprove employee experience <\/span> <\/h2>\n\n\n\nThere are many factors that contribute to a good employee experience<\/a> (EX), and it\u2019s been shown that poor EX can have an impact on your bottom line<\/a>. In Singapore, 71% of employees say struggling with outdated and inefficient technology has a direct impact on their work. <\/p>\n\n\n\nBy modernising the tools that your employees use every day<\/a>, you can streamline their experience, leading to higher satisfaction and higher efficiency. When we surveyed workers in Singapore<\/a>, more than half said that software to help them communicate and collaborate<\/a> with colleagues would improve their workplace experience.<\/p>\n\n\n\nEvery business\u2019s culture is unique \u2014 make sure yours is working for you and your teams. <\/p>\n\n\n\n
Keep customer communications transparent <\/span> <\/h2>\n\n\n\nIt\u2019s more important than ever to maintain customer trust. Out-of-stock products,<\/p>\n\n\n\n
delayed deliveries, and poor customer service can cause significant damage to a business\u2019s reputation. Use all your available communication channels to let your customers know if your business isn\u2019t running as usual.<\/p>\n\n\n\n
Of course, this relies on having the right tools to understand when the service you provide to your customers isn\u2019t working as intended. Solutions such as Commerce Cloud<\/a> help you automate your operations, while also empowering you with cutting-edge AI to improve your customer experience. <\/p>\n\n\n\nScale as your business grows <\/span> <\/h2>\n\n\n\nWith improved security and flexibility, cloud-based storage and applications give businesses a long-term competitive advantage in a changing world. However, not all cloud-based services are created equal. Make sure that the solution you choose has best-in-class security certification, integrations with all your other software, and has the power to scale with your business as it grows.<\/p>\n\n\n\n
Having the means to collaborate and communicate<\/a> with colleagues around the world can make all the difference for your employees. It will make them more productive, too \u2014 teams using collaboration platform Slack<\/a> are able to close more deals, resolve issues faster, and improve customer satisfaction. <\/p>\n\n\n\n Businesses that measure employee productivity through good results and customer feedback, rather than the hours they put in, are well-placed for the future of work. Gone are the days of clocking in and out to measure employee effectiveness \u2014 today we have much more sophisticated options available to us. <\/p>\n\n\n\n Establishing KPIs for your employees helps your teams focus on what\u2019s important. The right tools<\/a> are needed for proper measurement to get quality data. Only with an established data culture<\/a>, you can derive deep insights that help your enterprise prepare for the future of work. <\/p>\n\n\n\n Ultimately, the best measure of employee effectiveness is customer satisfaction. There are established metrics<\/a> that are still useful for day-to-day operation, but with modern solutions you can start to measure metrics such as Return on Experience<\/a> to make sure that you are delivering the service that your customers expect. <\/p>\n\n\n\n As technology advances, customers expect businesses to move forward too. According to the latest State of the Connected Customer Report<\/a>, customers expect to communicate with companies online more than 60% of the time. Fifty-seven percent of customers prefer to deal with businesses online, and that number gets higher for younger audiences. If you don\u2019t have the means to provide a smooth online experience<\/a>, you could be missing out on business. <\/p>\n\n\n\n Customers are interested in more than just products and services \u2014 88% of customers expect companies to clearly state their values. Two thirds of customers have stopped buying from a company whose values didn’t align with theirs \u2014 up from 62% in 2020. Issues such as climate change<\/a>, social issues<\/a> and community involvement are top of mind. <\/p>\n\n\n\n There are many factors that contribute to a good employee experience<\/a> (EX), and it\u2019s been shown that poor EX can have an impact on your bottom line<\/a>. In Singapore, 71% of employees say struggling with outdated and inefficient technology has a direct impact on their work. <\/p>\n\n\n\n By modernising the tools that your employees use every day<\/a>, you can streamline their experience, leading to higher satisfaction and higher efficiency. When we surveyed workers in Singapore<\/a>, more than half said that software to help them communicate and collaborate<\/a> with colleagues would improve their workplace experience.<\/p>\n\n\n\n Every business\u2019s culture is unique \u2014 make sure yours is working for you and your teams. <\/p>\n\n\n\n It\u2019s more important than ever to maintain customer trust. Out-of-stock products,<\/p>\n\n\n\n delayed deliveries, and poor customer service can cause significant damage to a business\u2019s reputation. Use all your available communication channels to let your customers know if your business isn\u2019t running as usual.<\/p>\n\n\n\n Of course, this relies on having the right tools to understand when the service you provide to your customers isn\u2019t working as intended. Solutions such as Commerce Cloud<\/a> help you automate your operations, while also empowering you with cutting-edge AI to improve your customer experience. <\/p>\n\n\n\n With improved security and flexibility, cloud-based storage and applications give businesses a long-term competitive advantage in a changing world. However, not all cloud-based services are created equal. Make sure that the solution you choose has best-in-class security certification, integrations with all your other software, and has the power to scale with your business as it grows.<\/p>\n\n\n\nFocus on results <\/span> <\/h2>\n\n\n\n
Adapt business models to meet customer expectations <\/span> <\/h2>\n\n\n\n
Improve employee experience <\/span> <\/h2>\n\n\n\n
Keep customer communications transparent <\/span> <\/h2>\n\n\n\n
Scale as your business grows <\/span> <\/h2>\n\n\n\n
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