{"id":306,"date":"2022-08-17T19:35:00","date_gmt":"2023-06-06T19:35:58","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=306"},"modified":"2023-06-15T03:48:45","modified_gmt":"2023-06-15T03:48:45","slug":"what-is-mulesoft","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/what-is-mulesoft\/","title":{"rendered":"What Is MuleSoft?"},"content":{"rendered":"\n

This post was updated in August 2022.<\/i><\/p>\n\n\n\n

MuleSoft<\/a> has been part of the Salesforce family for more than two years. During that time, we\u2019ve been helping companies achieve digital transformation by easily connecting all their business systems. So, what does MuleSoft do? Let\u2019s explore the powerful world of integration<\/a>.<\/p>\n\n\n\n

IT innovation takes on a new urgency<\/span><\/h2>\n\n\n\n

Over the last few years, organisations relied on IT to support a rapid shift to remote working. Day-to-day operational demands have always taken up too much of IT\u2019s time, especially during the COVID-19 pandemic period. As businesses gradually move toward hybrid working, the number of systems and amount of data that companies need to manage has increased. This creates an integration barrier to automation progress which 96% of companies find it difficult to overcome<\/a>. <\/p>\n\n\n\n

According to the 2022 Connectivity Benchmark report<\/a>, organisations asked IT, on average, to deliver on 40% more projects over the last 12 months. Organisations are increasing IT budgets (5.8% in 2021), but not in line with the growing demands from the business. This is contributing to a widening IT delivery gap for many companies.<\/p>\n\n\n\n

At the same time, many organisations are accelerating digital transformation<\/a>. Digital transformation is no longer seen as an option, but a necessity. Customers expect fast, digital, and on-demand experiences<\/a>, or they will take their business elsewhere.<\/p>\n\n\n\n

The more digital transformation initiatives that need to be implemented, the wider the delivery gap gets. It\u2019s a balance most organisations still struggle to find. The central pillar to solve this huge challenge is to understand how integration drives digital transformation.<\/p>\n\n\n\n

MuleSoft automation addresses those concerns with capabilities that allow customers to automate any process for any team. Enter MuleSoft. <\/p>\n\n\n\n

So, what does MuleSoft do?<\/span><\/h2>\n\n\n\n

Customers expect connected experiences<\/a>. They don’t want to see the seams where your systems and departments meet. <\/p>\n\n\n\n

MuleSoft brings a new unified solution for automation, integration, and Application Programming Interfaces (APIs)<\/a> that easily automates any workflow and system for your team. It helps your team to quickly adapt to constant change and business complexity. This makes it easy to consolidate data to deliver a single view of the customer to build connected experiences.<\/p>\n\n\n\n

The solution now includes no-code capabilities to automate repetitive manual tasks using bots with MuleSoft RPA<\/a> (robotic process automation). It can quickly connect data from any system, such as Slack<\/a> with MuleSoft Composer<\/a>. The new capabilities are fully integrated into Salesforce Flow<\/a>, a comprehensive suite of automation technologies across the Customer 360<\/a> to increase efficiency and productivity and deliver unparalleled experiences. <\/p>\n\n\n\n

This expanded MuleSoft capabilities facilitate co-creation and accelerate innovation across IT and business teams. Business teams such as sales can close deals more efficiently and service reps can quickly sync customer records to improve customer service interactions.<\/p>\n\n\n\n

The results speak for themselves. Salesforce customers are creating 4.8 billion MuleSoft transactions daily<\/a> and this saves over 100 billion hours of work every month<\/a> with Salesforce Flow. Forrester found that MuleSoft customers realise an ROI of 445%<\/a> within just three years and were able to free up 90% of developer time from maintaining APIs and integrations.<\/p>\n\n\n\n

MuleSoft case study<\/span><\/h2>\n\n\n\n

Let\u2019s use an example. One of the world\u2019s largest consumer goods providers wanted to find more efficient solutions to deploy new products and services. Their goal was to roll out a new ecommerce initiative quickly, to engage directly with customers through both digital and in-store channels, and deliver a better customer experience<\/a>. However, delivering end-to-end automation is broader than what their IT team can handle on its own. <\/p>\n\n\n\n

To make this happen, IT and business teams need to work together to facilitate the change as multiple tools to its ecommerce platform, such as Salesforce Commerce Cloud, SAP, and NetSuite need to be integrated. Using a custom code path, the IT teams would need to:<\/p>\n\n\n\n