{"id":509,"date":"2020-12-16T19:38:00","date_gmt":"2023-06-06T19:38:20","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=509"},"modified":"2023-06-15T10:08:08","modified_gmt":"2023-06-15T10:08:08","slug":"how-smbs-prepare-for-future-crises","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/how-smbs-prepare-for-future-crises\/","title":{"rendered":"How Growing Small Businesses Are Preparing for Future Crises"},"content":{"rendered":"\n<p>The COVID-19 pandemic has changed the way customers interact with small and medium-sized businesses (SMBs). More customers are shifting their purchases from in-store to online, and they expect SMBs to adapt and provide smooth online experiences.<\/p>\n\n\n\n<p>In this infographic, we focus on how SMB leaders are preparing for future crises by adopting technology. According to the fourth edition of the <a href=\"https:\/\/www.salesforce.com\/ap\/form\/pdf\/2020-small-business-trends-report\/\" target=\"_blank\" adhocenable=\"false\" rel=\"noopener\">Small and Medium Business Trends Report<\/a>, growing SMBs are digitising their customer interactions, internal communications, and workflows. For example, more SMBs are using customer relationship management (CRM) software, which helps them focus on serving their customers well.<\/p>\n\n\n\n<p>Learn how digital-forward SMBs are transforming their businesses and driving growth, now and in the future.<\/p>\n\n\n\n<figure class=\"wp-block-image is-style-default\"><a href=\"https:\/\/www.salesforce.com\/ap\/form\/pdf\/2020-small-business-trends-report\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/salesforce-news-blog-develop.go-vip.net\/wp-content\/uploads\/sites\/8\/2023\/06\/salesforce-apac-smb-insights-business-resilience-and-growth-infographic.jpg\" alt=\"Technology helps SMBs strengthen customer relationships and grow their customer bases, thus making them more resilient.\"\/><\/a><\/figure>\n\n\n\n<p><span id=\"authorRoot\" path=\"\/content\/blogs\/sg\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how small and medium-sized businesses are preparing for future crises by adopting technology and digitising operations.<\/p>\n","protected":false},"author":1,"featured_media":507,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"e371525a681247c6b0fc8320707c3182","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[28,27,18,1,26],"sf_content_type":[],"coauthors":[3],"class_list":["post-509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-customer-experience","sf_topic-customer-satisfaction","sf_topic-digital-transformation","sf_topic-infographics","sf_topic-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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