{"id":532,"date":"2021-01-07T19:38:00","date_gmt":"2023-06-06T19:38:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=532"},"modified":"2023-06-15T07:00:00","modified_gmt":"2023-06-15T07:00:00","slug":"what-customer-connection-means-now","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/what-customer-connection-means-now\/","title":{"rendered":"Infographic: What Customer Connection Means Now"},"content":{"rendered":"\n

The COVID-19 crisis has shifted customer expectations radically, rapidly, and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.<\/p>\n\n\n\n

We spoke to more than 15,000 consumers and business buyers about the unprecedented shifts in customer expectations and behaviour<\/a>. This infographic sums up what they told us about trust, data, and their expectations for customer experience and post-COVID-19 digital initiatives:<\/p>\n\n\n\n

\"Good<\/a><\/figure>\n\n\n\n

This post originally appeared on the A.U.-version of the Salesforce blog<\/a><\/i>.<\/p>\n\n\n\n

\"Click<\/a><\/figure>\n\n\n\n

<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

More customers believe a company\u2019s trustworthiness matters more now than a year ago. Here’s what companies can do to build trust with customers.<\/p>\n","protected":false},"author":1,"featured_media":530,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"1a29817dee0f40c8b479237d203be842","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[28,1,54,8],"sf_content_type":[],"coauthors":[3],"class_list":["post-532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-customer-experience","sf_topic-infographics","sf_topic-research","sf_topic-customer-relationships"],"yoast_head":"\nInfographic: What Customer Connection Means Now - Salesforce<\/title>\n<meta name=\"description\" content=\"More customers believe a company\u2019s trustworthiness matters more now than a year ago. 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