{"id":5946,"date":"2024-02-21T02:41:37","date_gmt":"2024-02-21T02:41:37","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5946"},"modified":"2024-02-21T02:41:38","modified_gmt":"2024-02-21T02:41:38","slug":"email-workflow","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/email-workflow\/","title":{"rendered":"Why Automation Is the Key To Improving Your Email Workflow"},"content":{"rendered":"\n<p>Remember building your first email campaign? Painstakingly crafting emails, hoping the recipient wouldn\u2019t see the telltale \u201cHello (name),\u201d and adding contacts to your email workflow manually? That\u2019s all a thing of the past. Today, automation is a game-changer and <a href=\"https:\/\/www.salesforce.com\/blog\/email-subscribers\/\" target=\"_blank\" rel=\"noreferrer noopener\">life-saver for email marketers<\/a> \u2014 helping you save time, money, and stress.&nbsp;<\/p>\n\n\n\n<p>Automation doesn\u2019t mean impersonal responses and a cookie-cutter approach to your email workflow. Brands of all sizes are <a href=\"https:\/\/www.litmus.com\/blog\/ai-email-workflow?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">using AI and automation<\/a> to streamline tedious processes, personalise emails, and form better relationships with their customers.<\/p>\n\n\n\n<p>Here\u2019s how <a href=\"https:\/\/www.litmus.com\/blog\/how-ai-can-make-marketing-better\" target=\"_blank\" rel=\"noreferrer noopener\">you can learn more<\/a> about email workflows and start automating today.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Send emails your subscribers will love<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Give readers what they want and deliver great results for your business with these 50 email best practices.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/form\/marketing\/50-email-marketer-best-practices\/\">Download the guide<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-an-email-workflow-in-marketing\">What is an email workflow in marketing?<\/h2>\n\n\n\n<p>Your email workflow is the series of actions that guide the communication and engagement with customers through email campaigns. Sometimes these are automated, sometimes not. The goal of an email workflow is to nurture leads, build relationships, and drive desired actions \u2013 such as making a purchase or subscribing to a service.&nbsp;<\/p>\n\n\n\n<p>Another way to define an <a href=\"https:\/\/www.litmus.com\/resources\/state-of-email-workflows?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">email marketing workflow<\/a>? \u201cThe fine art of managing all the different kinds of work that go into creating a beautiful email from inception to completion.\u201d&nbsp;<\/p>\n\n\n\n<p>By this definition, an email workflow can involve content, design, development, and often automation needs. Depending on your business, your email workflow may be complex or simple, but the goal remains the same: to create a streamlined process for creating and <a href=\"https:\/\/www.salesforce.com\/blog\/sales-emails-tips\/\" target=\"_blank\" rel=\"noreferrer noopener\">sharing emails with your audience<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-examples-of-email-workflows\">Examples of email workflows<\/h2>\n\n\n\n<p>Some email workflows that you may already be familiar with include:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-welcome-emails\">Welcome emails<\/h3>\n\n\n\n<p>The <a href=\"https:\/\/www.litmus.com\/email-templates\/welcome-email?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">welcome email<\/a> is the first thing your customers see when they agree to receive communication from your brand. It sets the tone and expectations for your relationship, so it\u2019s important to get right. This email is simple to create \u2014 especially with a template \u2014 and is frequently automated after creation.&nbsp;<\/p>\n\n\n\n<p>Welcome emails are a great way to <a href=\"https:\/\/www.salesforce.com\/resources\/guides\/business-process-automation-where-should-you-start\/\" target=\"_blank\" rel=\"noreferrer noopener\">start automating the send portion <\/a>of your email workflow if you\u2019re new to the automation process.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-newsletter-signup prevent-bottombar-overlap layout layout-marketing\" >\n\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-newsletter-signup__title\">\n\t\t\tGet articles selected just for you, in your inbox\t\t<\/h2>\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/ap\/form\/other\/blog-newsletter\/?d=blog-btn-footersubscribe\" class=\"wp-block-salesforce-blog-newsletter-signup__cta btn btn-lg btn-primary\" target=\"_blank\">\n\t\t\tSign up now\t\t<\/a>\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-lead-nurture-emails\">Lead nurture emails<\/h3>\n\n\n\n<p>Lead nurture emails \u2014 which introduce new subscribers to your brand and show what you have to offer \u2014 are also frequently automated. These automated workflows send emails at regular intervals \u2013 ideally one day resulting in a conversion. Automating this email workflow can save you a lot of time in the long run.&nbsp;<\/p>\n\n\n\n<p>Why is automation so important in this conversation about workflows, again? <a href=\"https:\/\/www.salesforce.com\/products\/marketing-cloud\/what-is-marketing-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">According to recent research<\/a>, marketing automation sparks a 14.5% increase in sales productivity and a 12.2% reduction in marketing overhead.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-sales-or-limited-time-offers\">Sales or limited time offers<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.litmus.com\/email-templates\/images?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">Sales offer emails<\/a> let your subscribers know that you\u2019ve got a deal or special offer for them. These emails require more time, effort, and review rounds throughout the content, design, and development process \u2013 and are usually time-sensitive.&nbsp;<\/p>\n\n\n\n<p>With a solid internal process and clever automation strategies, you can <a href=\"https:\/\/www.salesforce.com\/blog\/email-deliverability-readiness-peak-volume\/\" target=\"_blank\" rel=\"noreferrer noopener\">line up a string of emails<\/a> to successfully send right when your subscribers will be most interested in receiving them.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-post-purchase-emails\">Post-purchase emails<\/h3>\n\n\n\n<p>Post-purchase emails that often ask for a review or some other communication from the customer are another common case of email workflow automation.&nbsp;<\/p>\n\n\n\n<p>Use these emails to encourage your customers to share their thoughts \u2013 whether they&#8217;ve recently acquired your latest product, experienced your services, or had another positive interaction with your brand.<\/p>\n\n\n\n<p>These emails often include a warm and inviting message, a subtle encouragement to take action, or perhaps even a small extra incentive to enhance the deal and prompt customers to leave reviews on platforms such as Google, Yelp, or your own website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-outreach-nbsp\">Customer outreach&nbsp;<\/h3>\n\n\n\n<p>Feel like you\u2019re losing touch? Haven\u2019t heard from a customer in a while? A customer outreach workflow can send an automated email when an account or subscriber is inactive for a while. It\u2019s a great way to reach out a human hand, and just say hi again. You can leave your audience with education or inspiration, or <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2015\/12\/customer-outreach-tactics.html\" target=\"_blank\" rel=\"noreferrer noopener\">try something more creative<\/a>.&nbsp;<\/p>\n\n\n\n<p>Again, while the content and design portions of the email process can be adjusted as needed depending on the team\u2019s size and tools, there\u2019s one key portion that remains the same: automation.&nbsp;<\/p>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Get started with email automation<\/h2>\n\t\t\t<p>Want to learn more about how automation can help you get more from your email marketing efforts? We break it all down simply on Trailhead, Salesforce\u2019s free online learning platform.<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/pardot-email-marketing-lightning\" target=\"_blank\" rel=\"noreferrer noopener\">Show me how<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+500 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Module<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/pardot-email-marketing-lightning\" target=\"_blank\" rel=\"noreferrer noopener\">Email Marketing for Marketing Cloud Account Engagement<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-should-you-change-up-your-email-workflow-process-nbsp\">Why should you change up your email workflow process?&nbsp;<\/h2>\n\n\n\n<p>Here are a few reasons why you should be consistently and regularly updating your email workflow processes.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-minimise-repetitive-tasks\">Minimise repetitive tasks<\/h3>\n\n\n\n<p>Automating your email workflow process can help minimise repetitive tasks. The result? More time for your team to <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/salesforce-flow-playbook\/\" target=\"_blank\" rel=\"noreferrer noopener\">take on big-picture work<\/a>, instead of getting bogged down with tedious, repetitive tasks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-save-time\">Save time<\/h3>\n\n\n\n<p>Think of all you can get done when you automate your email workflows. For instance, time spent manually adding contacts into your customer relationship management (CRM) tool can be better spent actually writing a <a href=\"https:\/\/www.litmus.com\/email-personalization?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">personalised email<\/a> to a subscriber, for example.\u00a0<\/p>\n\n\n\n<p>The goal of automation is to save precious time for the things that really matter, like innovation and exploration. When you reduce manual tasks, or the time spent on manual tasks at least, you can spend more time getting closer to your customers.&nbsp;<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Send emails with confidence<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Wondering which email service provider (ESP) is right for you? Our friends at Litmus asked hundreds of email marketing operations and management professionals about the best providers \u2014 find out what they said.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/page.litmus.com\/state-of-esps.html?utm_medium=comarketing&#038;utm_source=salesforce&#038;utm_campaign=evrgrn-2023-blog\">Get the scoop<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-ai-can-improve-your-email-workflow-nbsp\">How AI can improve your email workflow&nbsp;<\/h2>\n\n\n\n<p>Finally, the moment you\u2019ve all been waiting for: AI. Whether we\u2019re discussing predictive or generative AI, it\u2019s top of mind for marketing professionals everywhere right now. It\u2019s got us all wondering: <a href=\"https:\/\/www.salesforce.com\/blog\/generative-ai-and-email-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">how can AI help you improve<\/a> your email workflow?&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personalisation:<\/strong> AI algorithms can analyse vast amounts of customer data to <a href=\"https:\/\/www.litmus.com\/new-era-of-email?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">personalise email content<\/a> based on individual preferences, behaviours, and demographics. This leads to more relevant and engaging emails \u2014 and takes personalisation way beyond just an exercise in first name and last name. With AI, you can now send highly-targeted emails to each individual, showing a selection of products designed just for them.<\/li>\n\n\n\n<li><strong>Predictive analytics:<\/strong> AI can predict customer behaviour and preferences by analysing historical data. This enables you to not just send emails at optimal times, but also predict which products or content a customer might be interested in, and tailor every email accordingly.<\/li>\n\n\n\n<li><strong>Automated content generation:<\/strong> AI technologies, like Natural Language Processing (NLP), can assist in generating <a href=\"https:\/\/www.litmus.com\/email-personalization?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">personalised content for emails<\/a>. This includes dynamically creating <a href=\"https:\/\/www.litmus.com\/blog\/how-to-write-the-perfect-subject-line-infographic?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">subject lines<\/a>, email body text, and even product recommendations based on everything from the customer\u2019s past purchases to the weather in their city.<\/li>\n\n\n\n<li><strong>Dynamic email content:<\/strong> AI enables the creation of <a href=\"https:\/\/www.litmus.com\/blog\/dynamic-email-content-to-increase-engagement?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">dynamic content in emails<\/a> that adapts based on user preferences or behaviour. This ensures that each recipient sees content that is most <a href=\"https:\/\/www.litmus.com\/email-gallery?utm_medium=comarketing&amp;utm_source=salesforce&amp;utm_campaign=evrgrn-2023-blog\" target=\"_blank\" rel=\"noreferrer noopener\">relevant to their interests<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>We\u2019re already using AI to automate, segment, utilise behavioural triggers to send email campaigns. Generative AI is bringing even more ambitious new horizons into sight.\u00a0<\/p>\n\n\n\n<p>The end result? Always stay competitive by <a href=\"https:\/\/www.salesforce.com\/ap\/campaign\/askmoreofai\/\" target=\"_blank\" rel=\"noreferrer noopener\">testing new tools like AI<\/a> to see how they can help your workflows and processes.<\/p>\n\n\n\n<p><em>This blog post was authored in partnership with <\/em><a href=\"https:\/\/www.litmus.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Litmus<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Start automating today<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Wondering how you can personalise your email campaigns at scale? See how Marketing Cloud can make it happen.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/products\/engagement-marketing\/\">Watch the demo<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>From personalised offers to streamlining tedious tasks, automation can help you get the most from your email marketing investment.<\/p>\n","protected":false},"author":134,"featured_media":5945,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"3e1b0718947a42da8632eecf079c9c82","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[5,191],"sf_content_type":[],"coauthors":[437],"class_list":["post-5946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-marketing","sf_topic-email-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Improve Your Email Workflow\u2014With Examples | Salesforce<\/title>\n<meta name=\"description\" content=\"Is your email workflow working for you? 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