Navigate to your area of interest:<\/h6>- Unlock All of Your Trapped Data with Data Cloud<\/a><\/li>
- Salesforce for Financial Services: Empower Customer Success<\/a><\/li>
- Revolutionise Marketing Excellence with Marketing Cloud and AI<\/a><\/li>
- The Future of Sales: Supercharge Selling with Trusted AI<\/a><\/li>
- Reimagine Service with Trusted AI<\/a><\/li>
- Unlock Profitability Through Digital Transformation with Commerce Cloud<\/a><\/li>
- Transform How Your Teams Get Work Done with the Einstein 1 Platform Slack<\/a><\/li>
- Einstein 1: The Bold New Future of Enterprise AI<\/a>
- Learn more about the Einstein 1 Platform<\/a><\/li><\/ul><\/li><\/ul><\/div>\n\n\n\n\n\t\n\n\t\t\n\t\t\t
Upskill for the future of AI<\/h2>\n\t\t\t\t\t\t\t
You can learn the skills you need to be ready for AI, from how to use AI ethically to masterful prompt writing, on Trailhead, Salesforce\u2019s online learning platform.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\tStart learning<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<\/div>\n\t\n\t\t\t\n\t\t![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\")
\n\n\t\t\n\t\t\t\t\t![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\")
\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\")
\n\t\t\n\t<\/div>\n\n\n\nUnlock All of Your Trapped Data with Data Cloud<\/h2>\n\n\n\n
You\u2019ve already discovered how Data Cloud can enhance, not replace, systems like data warehouses and data lakes. Continue exploring how Data Cloud can seamlessly integrate with your existing environment and give your team a complete view of your customers so you can improve experiences across the entire journey. It\u2019s how Formula 1<\/a> has achieved 88% fan satisfaction, 86% first contact resolution, and 99.6% email delivery rate.<\/p>\n\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/resource-card-AI-driven-personalized-experiences-min-12.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nSay Hello to Data Cloud<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/data-cloudwte-sg-3.png?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nUnlock your trapped data<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nSalesforce for Financial Services: Empower Customer Success<\/h2>\n\n\n\n
Financial services are embracing trusted AI and automation to deliver better outcomes for all stakeholders, including clients, employees and regulators. At World Tour Essentials Singapore, Trailblazer Siam Commercial Bank shared how they are delivering personalised customer experiences that are fully compliant by embarking on their digital transformation. Now, learn more about how AI is already changing the banking industry across data, sales, marketing and service, with the potential to add $1 trillion in value annually to banks<\/a>.\u00a0<\/p>\n\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/020724_AI-in-Banking.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nDiscover the future of AI-first financial services<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/apac-financial-services-overview.png?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nLearn more about Financial Services Cloud<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nRevolutionise Marketing Excellence with Marketing Cloud and AI<\/h2>\n\n\n\n
You\u2019ve seen how Marketing Cloud and AI can deliver digital-first, personalised experiences throughout the customer lifecycle, as our customer Trailblazer Direct Asia demonstrated. At this very moment, AI digital assistants are hard at work, scaling up the efficiency and effectiveness of marketers. 62% of marketers have invested in the power of AI<\/a>, and Marketing Cloud makes it easier than ever to partner your marketers with their very own AI assistant. We\u2019ve compiled nine of the most interesting ways<\/a> you can embed an AI assistant in the flow of work.<\/p>\n\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/GettyImages-1497151348.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nMeet the new AI assistant for marketers<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/success-ecosystem-min.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nLearn more about Marketing Cloud<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nThe Future of Sales: Supercharge Selling with Trusted AI<\/h2>\n\n\n\n
After learning how the #1 AI CRM for sales is helping Trailblazers like SEEK give their sellers superpowers to drive efficient growth, we also want to show you another way AI is affecting the jobs of sales professionals \u2013 by opening up more time for relationship-building and customer engagement. We\u2019ve highlighted four ways that generative AI will make work better and more productive for sellers<\/a>, including by analysing the mood of prospects and offering real-time coaching to your sales team.\u00a0<\/p>\n\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/4-Ways-Generative-AI-for-Sales-Will-Improve-Your-Job-1.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nSee how AI can help you sell smarter<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/Screenshot-2024-05-08-at-12.18.52\u202fPM.png?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nLearn more about Sales Cloud<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nReimagine Service with Trusted AI<\/h2>\n\n\n\n
AI is helping businesses including our World Tour Essentials speaker Philippine Airlines scale service, increase productivity and reduce the cost to serve. We\u2019ve put together a comprehensive guide to the state of generative AI in service to identify ways AI can make service better for your customers and service professionals. These include increasing productivity<\/a> by 14% with AI-based conversational assistants, or reducing team workload and burnout, as reported by 79% of IT leaders.\u00a0<\/p>\n\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/service1500x844.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nEverything you need to know about AI in service<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/card-resources-service-roi-calculator-3.jpg?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nLearn more about Service Cloud<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nUnlock Profitability Through Digital Transformation with Commerce Cloud<\/h2>\n\n\n\n
More than half of retailers are already using AI-powered CRM to increase commerce productivity, and our Trailblazer L\u2019Or\u00e9al took to the stage at World Tour Essentials Singapore to show how they\u2019re using digital transformation to boost omnichannel sales, personalisation, and operational efficiency. We’ve prepared a guide to what to expect in the world of e-commerce<\/a> over the next few years \u2013 and how you can prepare for the future of AI.<\/p>\n\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/future-of-commerce.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nTap into commerce trends for 2024 and beyond<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/commerce-image.jpg?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nLearn more about Commerce Cloud<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nTransform How Your Teams Get Work Done with the Einstein 1 Platform Slack<\/h2>\n\n\n\n
You\u2019ve seen the newest AI features that have cemented Slack as the natural conversational interface for trusted AI. Slack has sped up processes for Singapore\u2019s super-app company Grab, who shared their Slack story at World Tour Essentials Singapore. And with Slack, the Philippines\u2019s Cebu Pacific Air<\/a> has also saved an impressive 114,000 hours annually. Now, see how Slack can empower your employees with AI to get things done faster \u2014 get started with this e-book<\/a>.\u00a0<\/p>\n\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/card-resource-slack-ai-webinar-_1024x575_.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nYour guide to AI-powered productivity in Slack<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/marquee-slack-product-hero.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nLearn more about Slack<\/a><\/h4>\n\n\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nEinstein 1: The Bold New Future of Enterprise AI<\/h2>\n\n\n\n
Since 2014, Salesforce has been the leader in AI innovation for business. We\u2019ve deeply embedded trusted AI across our CRM apps for sales, service, marketing, commerce and more to bring predictive insights and intelligence to your entire organisation. With the newest innovations now available in Einstein 1<\/a>, you can connect with your customers in a whole new way and grow productivity and your bottom line.\u00a0<\/p>\n\n\n\nEstablishing your organisation as a leader in the future of AI starts with understanding the potential of CRM + AI + Data + Trust. We\u2019ve compiled the following resources for business leaders to expand their knowledge of generative AI.<\/p>\n\n\n\n
\n\n\t\n\t\t\t\t\t<\/h2>\n<\/div>\n\n\n\n\n\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/Salesforce1_Announcement-1.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nLearn more about the Einstein 1 Platform<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/What-Should-Be-First-on-My-Companys-AI-Agenda.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nWhat Should Be First on Your Company\u2019s AI Agenda?<\/a><\/h4>\n<\/div>\n\n\n\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/generative-ai-glossary-500x281-1.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nThe Generative AI Glossary for Business Leaders<\/a><\/h4>\n<\/div>\n\n\n\n\n![\"\"](\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/what-is-an-ai-copilot.webp?strip=all&quality=95\")
<\/a><\/figure>\n\n\n\nWhat is an AI Copilot? <\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/p>\n\n\n\n
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<\/p>\n","protected":false},"excerpt":{"rendered":"
Ready to take the excitement and innovation from World Tour Essentials Singapore to your organisation? Here\u2019s a list of resources to keep you on your generative AI and CRM journey, so you can prepare your sales, service, marketing, commerce and more for the future of AI.<\/p>\n","protected":false},"author":28,"featured_media":6817,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"cc010ec598a248f6b8b6eb3adbc3ca65","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[5,116,148,479,2,50,4,15,17,9,23,516],"sf_content_type":[],"coauthors":[307],"class_list":["post-6718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-marketing","sf_topic-b2b-commerce","sf_topic-b2b-marketing","sf_topic-automation","sf_topic-service-cloud","sf_topic-commerce-cloud","sf_topic-marketing-cloud","sf_topic-sales","sf_topic-financial-services","sf_topic-service","sf_topic-artificial-intelligence","sf_topic-customer-data-platform"],"yoast_head":"\n
Continue Your AI and CRM Journey | Salesforce<\/title>\n<meta name=\"description\" content=\"Take the next step on your digital transformation journey and prepare for the future of AI with these generative AI and CRM resources.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Continue Your AI and CRM Journey After World Tour Essentials Singapore\" \/>\n<meta property=\"og:description\" content=\"Take the next step on your digital transformation journey and prepare for the future of AI with these generative AI and CRM resources.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-08T18:45:00+00:00\" \/>\n<meta name=\"author\" content=\"Salesforce Staff\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/CAM_1008.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Staff\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/06fa0bccdbf9a256843c9bf5d694c153\"}],\"headline\":\"Continue Your AI and CRM Journey After World Tour Essentials Singapore\",\"datePublished\":\"2024-05-08T18:45:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/\"},\"wordCount\":980,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/CAM_1008.jpg\",\"inLanguage\":\"en-SG\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#respond\"]}],\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/\",\"name\":\"Continue Your AI and CRM Journey | Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/CAM_1008.jpg\",\"datePublished\":\"2024-05-08T18:45:00+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/6185953014887add3d86e24228b1fd43\"},\"description\":\"Take the next step on your digital transformation journey and prepare for the future of AI with these generative AI and CRM resources.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#breadcrumb\"},\"inLanguage\":\"en-SG\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SG\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/CAM_1008.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2024\/05\/CAM_1008.jpg\",\"width\":4464,\"height\":2976,\"caption\":\"From left: Rain Hu, Area Vice President and General Manager, Singapore & Taiwan - Salesforce, and Alvin Neo, Chief Customer & Marketing Officer - FairPrice Group, speaking at the Main Keynote: World Tour Essentials Singapore 2024.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/world-tour-essentials-ai-learning\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/ap\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Continue Your AI and CRM Journey After World Tour Essentials Singapore\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/ap\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-SG\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/06fa0bccdbf9a256843c9bf5d694c153\",\"name\":\"Salesforce Staff\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SG\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/87753ffcc5acd9c82a76d2a240acf2a2\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/09\/salesforce-avatar-e1666571807979.webp?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2023\/09\/salesforce-avatar-e1666571807979.webp?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Salesforce Staff\"},\"description\":\"Salesforce is the #1 AI CRM. We're immersed in the world of customer relationship management, helping businesses unlock the full potential of their data and connect with their customers in more meaningful ways. 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- Learn more about the Einstein 1 Platform<\/a><\/li><\/ul><\/li><\/ul><\/div>\n\n\n\n\n\t\n\n\t\t\n\t\t\t
Upskill for the future of AI<\/h2>\n\t\t\t\t\t\t\t
You can learn the skills you need to be ready for AI, from how to use AI ethically to masterful prompt writing, on Trailhead, Salesforce\u2019s online learning platform.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t
\n\t\t\t\t\tStart learning<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<\/div>\n\t\n\t\t\t\n\t\t\n\n\t\t\n\t\t\t\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t\n\t\t\n\t<\/div>\n\n\n\nUnlock All of Your Trapped Data with Data Cloud<\/h2>\n\n\n\n
You\u2019ve already discovered how Data Cloud can enhance, not replace, systems like data warehouses and data lakes. Continue exploring how Data Cloud can seamlessly integrate with your existing environment and give your team a complete view of your customers so you can improve experiences across the entire journey. It\u2019s how Formula 1<\/a> has achieved 88% fan satisfaction, 86% first contact resolution, and 99.6% email delivery rate.<\/p>\n\n\n\n
\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nSay Hello to Data Cloud<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nUnlock your trapped data<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nSalesforce for Financial Services: Empower Customer Success<\/h2>\n\n\n\n
Financial services are embracing trusted AI and automation to deliver better outcomes for all stakeholders, including clients, employees and regulators. At World Tour Essentials Singapore, Trailblazer Siam Commercial Bank shared how they are delivering personalised customer experiences that are fully compliant by embarking on their digital transformation. Now, learn more about how AI is already changing the banking industry across data, sales, marketing and service, with the potential to add $1 trillion in value annually to banks<\/a>.\u00a0<\/p>\n\n\n\n
\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nDiscover the future of AI-first financial services<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nLearn more about Financial Services Cloud<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nRevolutionise Marketing Excellence with Marketing Cloud and AI<\/h2>\n\n\n\n
You\u2019ve seen how Marketing Cloud and AI can deliver digital-first, personalised experiences throughout the customer lifecycle, as our customer Trailblazer Direct Asia demonstrated. At this very moment, AI digital assistants are hard at work, scaling up the efficiency and effectiveness of marketers. 62% of marketers have invested in the power of AI<\/a>, and Marketing Cloud makes it easier than ever to partner your marketers with their very own AI assistant. We\u2019ve compiled nine of the most interesting ways<\/a> you can embed an AI assistant in the flow of work.<\/p>\n\n\n\n
\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nMeet the new AI assistant for marketers<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nLearn more about Marketing Cloud<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nThe Future of Sales: Supercharge Selling with Trusted AI<\/h2>\n\n\n\n
After learning how the #1 AI CRM for sales is helping Trailblazers like SEEK give their sellers superpowers to drive efficient growth, we also want to show you another way AI is affecting the jobs of sales professionals \u2013 by opening up more time for relationship-building and customer engagement. We\u2019ve highlighted four ways that generative AI will make work better and more productive for sellers<\/a>, including by analysing the mood of prospects and offering real-time coaching to your sales team.\u00a0<\/p>\n\n\n\n
\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nSee how AI can help you sell smarter<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nLearn more about Sales Cloud<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nReimagine Service with Trusted AI<\/h2>\n\n\n\n
AI is helping businesses including our World Tour Essentials speaker Philippine Airlines scale service, increase productivity and reduce the cost to serve. We\u2019ve put together a comprehensive guide to the state of generative AI in service to identify ways AI can make service better for your customers and service professionals. These include increasing productivity<\/a> by 14% with AI-based conversational assistants, or reducing team workload and burnout, as reported by 79% of IT leaders.\u00a0<\/p>\n\n\n\n
\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nEverything you need to know about AI in service<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nLearn more about Service Cloud<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nUnlock Profitability Through Digital Transformation with Commerce Cloud<\/h2>\n\n\n\n
More than half of retailers are already using AI-powered CRM to increase commerce productivity, and our Trailblazer L\u2019Or\u00e9al took to the stage at World Tour Essentials Singapore to show how they\u2019re using digital transformation to boost omnichannel sales, personalisation, and operational efficiency. We’ve prepared a guide to what to expect in the world of e-commerce<\/a> over the next few years \u2013 and how you can prepare for the future of AI.<\/p>\n\n\n\n
\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nTap into commerce trends for 2024 and beyond<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nLearn more about Commerce Cloud<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nTransform How Your Teams Get Work Done with the Einstein 1 Platform Slack<\/h2>\n\n\n\n
You\u2019ve seen the newest AI features that have cemented Slack as the natural conversational interface for trusted AI. Slack has sped up processes for Singapore\u2019s super-app company Grab, who shared their Slack story at World Tour Essentials Singapore. And with Slack, the Philippines\u2019s Cebu Pacific Air<\/a> has also saved an impressive 114,000 hours annually. Now, see how Slack can empower your employees with AI to get things done faster \u2014 get started with this e-book<\/a>.\u00a0<\/p>\n\n\n\n
\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nYour guide to AI-powered productivity in Slack<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\n<\/a><\/figure>\n\n\n\nLearn more about Slack<\/a><\/h4>\n\n\t<\/div>\n\t
\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nEinstein 1: The Bold New Future of Enterprise AI<\/h2>\n\n\n\n
Since 2014, Salesforce has been the leader in AI innovation for business. We\u2019ve deeply embedded trusted AI across our CRM apps for sales, service, marketing, commerce and more to bring predictive insights and intelligence to your entire organisation. With the newest innovations now available in Einstein 1<\/a>, you can connect with your customers in a whole new way and grow productivity and your bottom line.\u00a0<\/p>\n\n\n\n
Establishing your organisation as a leader in the future of AI starts with understanding the potential of CRM + AI + Data + Trust. We\u2019ve compiled the following resources for business leaders to expand their knowledge of generative AI.<\/p>\n\n\n\n
\n\n\t\n\t\t\t\t\t<\/h2>\n<\/div>\n\n\n\n
\n\n\n<\/a><\/figure>\n\n\n\nLearn more about the Einstein 1 Platform<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n
\n\n<\/a><\/figure>\n\n\n\nWhat Should Be First on Your Company\u2019s AI Agenda?<\/a><\/h4>\n<\/div>\n\n\n\n
\n<\/a><\/figure>\n\n\n\nThe Generative AI Glossary for Business Leaders<\/a><\/h4>\n<\/div>\n\n\n\n
\n<\/a><\/figure>\n\n\n\nWhat is an AI Copilot? <\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Ready to take the excitement and innovation from World Tour Essentials Singapore to your organisation? Here\u2019s a list of resources to keep you on your generative AI and CRM journey, so you can prepare your sales, service, marketing, commerce and more for the future of AI.<\/p>\n","protected":false},"author":28,"featured_media":6817,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"cc010ec598a248f6b8b6eb3adbc3ca65","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[5,116,148,479,2,50,4,15,17,9,23,516],"sf_content_type":[],"coauthors":[307],"class_list":["post-6718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-marketing","sf_topic-b2b-commerce","sf_topic-b2b-marketing","sf_topic-automation","sf_topic-service-cloud","sf_topic-commerce-cloud","sf_topic-marketing-cloud","sf_topic-sales","sf_topic-financial-services","sf_topic-service","sf_topic-artificial-intelligence","sf_topic-customer-data-platform"],"yoast_head":"\n
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