{"id":6905,"date":"2024-05-27T09:24:51","date_gmt":"2024-05-27T09:24:51","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6905"},"modified":"2024-05-27T09:24:53","modified_gmt":"2024-05-27T09:24:53","slug":"small-business-departments","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/small-business-departments\/","title":{"rendered":"The Most Crucial Small Business Departments You Need To Succeed"},"content":{"rendered":"\n

Connecting small business departments is one of the best ways to leverage expertise and get the most out of the workforce. A lack of data sharing between departments can lead to inefficiencies. Team members may lack the understanding of how exactly their work fits into the bigger picture.<\/p>\n\n\n\n

Just as importantly, businesses that haven\u2019t empowered departments to share information do not give those departments a complete view of the business or the customer. This makes it more difficult to deliver exceptional service<\/a> and relevant offers.<\/p>\n\n\n\n

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Compartmentalisation may have been the norm not long ago. But now, in an era of massive digital transformation<\/a>, small businesses are smashing silos, cross-skilling workforces and getting connected. Traditional departments like sales<\/a> are targeting a range of new channels and touchpoints \u2013 becoming much more data-driven. Other departments like marketing are leveraging AI to automate<\/a> mundane tasks, freeing up their reps to focus on the customer.<\/p>\n\n\n\n

As small business departments change, roles in those departments are changing as well. New training platforms make it easier for businesses to empower team members to work across functions and roles. And while the most popular organisational structure still prioritises grouping departments by expertise, it\u2019s becoming more and more important to create flexibility and agility.<\/p>\n\n\n\n

Let\u2019s look at which small business departments are the most important and how those departments can be organised.<\/p>\n\n\n\n

What are the six central functional units of a business?<\/b><\/h2>\n\n\n\n

The six central functional units are production, research and development, sales, marketing, human resources, and accounting\/finance.<\/p>\n\n\n\n

Some businesses, especially those with smaller teams, will combine these functions, requiring team members to take on multiple roles. Larger companies may have dedicated departments beyond the six functional business units, such as technology and equipment, business strategy, and purchasing.<\/p>\n\n\n\n

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What small business departments are needed?<\/b><\/h2>\n\n\n\n

Some small business departments include:<\/b><\/p>\n\n\n\n