{"id":7128,"date":"2024-05-08T21:23:18","date_gmt":"2024-05-09T04:23:18","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7128"},"modified":"2024-06-06T03:27:43","modified_gmt":"2024-06-06T03:27:43","slug":"customer-service-stats","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/customer-service-stats\/","title":{"rendered":"36 Customer Service Statistics To Move Your Business Forward"},"content":{"rendered":"\n

Here’s a customer service statistic that will stop you in your tracks: 80% of customers<\/a> say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service<\/a> makes them more likely to purchase again. <\/p>\n\n\n\n

With so many customers staking their purchasing decisions on high-quality experiences, it makes you wonder — are you doing enough to meet customer expectations? Are you using the right technologies to deliver what customers want? And is your customer service the best possible representation of your brand? <\/p>\n\n\n\n

Whether you’re fine-tuning your customer service strategy<\/a>, looking for insights about call centre burnout, or curious about the latest technological advancements<\/a>, these 36 customer service statistics offer valuable benchmarks so you can put your best foot forward.<\/p>\n\n\n\n

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