{"id":7440,"date":"2023-08-15T10:00:00","date_gmt":"2023-08-15T17:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7440"},"modified":"2024-07-23T07:58:52","modified_gmt":"2024-07-23T07:58:52","slug":"territory-management","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/territory-management\/","title":{"rendered":"4 Things You Can Do Now To Improve Your Territory Management"},"content":{"rendered":"\n<p>If creating a sales team is like building a car, then territory management is where the rubber meets the road. You\u2019ve agreed on a <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/sales-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\">sales strategy<\/a>, revenue goals, target customers, and a <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/sales-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">sales process<\/a>. Now the moment has finally come for the sales reps to go out and sell.<\/p>\n\n\n\n<p>But not all territory management is created equal. The greatest sales teams are constantly measuring their performance, gathering market insights, and refining their process to get better.<\/p>\n\n\n\n<p>Below we share how you can level up. But first, let\u2019s get clear on what territory management means.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Create and deliver sales plans that perform<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Move fast with templates and automation to design your sales plan, and achieve your revenue goals.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/sales\/sales-planning\/\">Get started<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-territory-management\">What is territory management?<\/h2>\n\n\n\n<p>Territory management, typically part of a company&#8217;s <a href=\"https:\/\/www.salesforce.com\/ap\/sales\/sales-planning\/\" target=\"_blank\" rel=\"noreferrer noopener\">sales planning<\/a> process, involves assigning territories to sales reps and optimising them for fairness, customer coverage, and growth. Each territory is associated with a quota and a group of accounts, usually organised by attributes like customer segment and region.<\/p>\n\n\n\n<p>While territory management is sometimes confused with territory planning, they\u2019re different. Territory planning comes first: It\u2019s the act of creating (or \u201ccarving\u201d) territories. Then, when you\u2019re ready to drive the car out of the factory, territory management kicks in. Sellers get their accounts and quotas from their managers. The sales team has a distribution kickoff, and sales reps create account plans that outline how to approach their target prospects. Then? They sell.<\/p>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Boost your sales with territory management tips and tricks<\/h2>\n\t\t\t<p>Divvy up territories to meet company goals, give your company a leg up on the competition, and motivate your reps with accounts that match their strengths. Discover how on Trailhead, the free online learning platform from Salesforce.<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/sales-territories-and-forecasting\/learn-territory-management-best-practices\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Start learning<\/strong><\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+100 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Module<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\">Learn Territory Management Best Practices<\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Sales territory management best practices<\/h2>\n\n\n\n<p>Below are the best practices to help you continually improve your territory management, using a foundation of seller feedback, data, and technology. Let\u2019s take a look.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Assign territories based on how the sales team sells<\/h3>\n\n\n\n<p>When you\u2019re thinking about criteria for territories, don\u2019t just think about customer segments (such as company size, industry, or product). Consider the sales team that\u2019s best suited for them.&nbsp;<\/p>\n\n\n\n<p>For example, an enterprise sales team might not get assigned a territory at all, but instead, a few enormous hand-picked accounts. Field sales teams who own a larger volume of accounts and sell in person will likely get mapped territories, where accounts are grouped by region and maybe one other attribute, like industry (for example, healthcare companies in Georgia). Finally, a virtual sales team might get a territory that\u2019s not mapped (for example, healthcare companies that are targets of a certain product).<\/p>\n\n\n\n<p>You\u2019ll notice that these example territories are made up of only two attributes. That\u2019s because it\u2019s important to keep it simple. Using too many attributes to define your territories can make it harder to measure what\u2019s working, and can slow you down as you try to adapt.<\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-newsletter-signup prevent-bottombar-overlap layout layout-salesblazer\" >\n\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-newsletter-signup__title\">\n\t\t\tGet articles selected just for you, in your inbox\t\t<\/h2>\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/ap\/form\/other\/blog-newsletter\/?d=blog-btn-footersubscribe\" class=\"wp-block-salesforce-blog-newsletter-signup__cta btn btn-lg btn-primary\" target=\"_blank\">\n\t\t\tSign up now\t\t<\/a>\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. ABM (Always Be Measuring)<\/h3>\n\n\n\n<p>Territory management plugs into <a href=\"https:\/\/www.salesforce.com\/ap\/sales\/pipeline\/\" target=\"_blank\" rel=\"noreferrer noopener\">pipeline reviews<\/a> and <a href=\"https:\/\/www.salesforce.com\/ap\/sales\/analytics\/sales-forecasting-techniques\/\" target=\"_blank\" rel=\"noreferrer noopener\">sales forecasting<\/a>. During pipeline reviews, sales managers will evaluate territory performance by looking at how each rep is performing against their quota. These performance metrics (like win rate, deal size, and revenue) will roll up to sales forecasts as sales leaders evaluate the health of their pipeline against their plan.<\/p>\n\n\n\n<p>\u201cIf there isn\u2019t a record of it, it doesn\u2019t exist,\u201d we like to say at Salesforce. Good, clean data is how you catch and act on small problems before they turn into fires. For example, if one of your sellers is struggling to meet quota, you might study the metrics for their territory and discover that their average deal size has gone down. To address this drop, you could focus your weekly coaching on how to bundle products into larger deals until these numbers improve.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.&nbsp;Lean on sellers for ground-level territory insights&nbsp;<\/h3>\n\n\n\n<p>Invite sales reps to share their intimate territory knowledge with the rest of the team. Sellers, with their feet on the ground, learn something valuable every day. Their bottom-up insights include customer preferences, competitor dynamics, and unique challenges and opportunities.<\/p>\n\n\n\n<p>For example, a sales rep might discover that a new competitor is making inroads with healthcare companies in Georgia, which means you urgently need new messaging and competitive intelligence. Gather and document this knowledge in broader syncs with the rest of the sales team, and in collaboration with product and marketing teams, so people in different functions can work on a solution together. This feedback loop will make your territory management more resilient to changes in market conditions.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Use technology to move faster<\/h3>\n\n\n\n<p>One of the biggest headaches for a territory manager is when a sales rep leaves, and all their territory knowledge leaves with them. If you\u2019re using spreadsheets, it can take you a full day to go through the orphaned accounts and reassign them.<\/p>\n\n\n\n<p>But if you\u2019re using sales planning software that pulls in real-time data, you can reassign territories in minutes. For example, <a href=\"https:\/\/www.salesforce.com\/ap\/sales\/sales-planning\/\" target=\"_blank\" rel=\"noreferrer noopener\">our software<\/a> can track all the different attributes you use to organise your accounts, like customer segment and sales team type (e.g. enterprise or small and medium businesses). With this territory data stored in your CRM, bulk reassignments can be live in a few clicks.\u00a0<\/p>\n\n\n\n<p>For another example of how technology can improve territory management, consider <a href=\"https:\/\/www.salesforce.com\/ap\/sales\/artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">the power of AI<\/a>. Sales consultant Cherilynn Castleman shared how her telecom client, using AI-driven deal insights, discovered a hidden trend: Trucking companies were experiencing a surge in load theft.\u00a0<\/p>\n\n\n\n<p>Castleman\u2019s client quickly created a new product to help mitigate this theft, and refined its territory management to prioritise selling it. Within days, the telecom company sent out a swarm of reps to help its customers solve this problem (and drive revenue growth at the same time).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready, set, sell<\/h2>\n\n\n\n<p>Like sales itself, territory management is a journey, not a pit stop. It\u2019s ongoing. It\u2019s your opportunity to try, learn, adapt, and repeat as your company grows and the market evolves. Once you follow these tips \u2014 grounding territory management in data, listening to your sellers, and bringing in tools to help \u2014 you\u2019ll feel ready to press your foot on the gas.<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Avoid 8 common sales productivity pitfalls<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Our exercises and tips can help you address what\u2019s holding you back \u2014 from tool overload to negative thinking.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/resources\/articles\/sales-productivity-pitfalls\/\">Get the workbook<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to assign the right accounts to the right reps, use data to keep getting better, and drive fairness and growth.<\/p>\n","protected":false},"author":638,"featured_media":7442,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[453],"sf_content_type":[],"coauthors":[301],"class_list":["post-7440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-salesblazer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 Ways To Improve Your Territory Management | Salesforce Asia<\/title>\n<meta name=\"description\" content=\"Level up your territory management so you can assign the right accounts to the right reps, driving fairness, customer coverage, and growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ap\/blog\/territory-management\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 Things You Can Do Now To Improve Your Territory Management\" \/>\n<meta property=\"og:description\" content=\"Level up your territory management so you can assign the right accounts to the right reps, driving fairness, customer coverage, and growth.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ap\/blog\/territory-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-15T17:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-23T07:58:52+00:00\" \/>\n<meta property=\"og:image\" 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