{"id":8823,"date":"2025-02-25T06:00:00","date_gmt":"2025-02-25T06:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8823"},"modified":"2025-03-05T05:38:21","modified_gmt":"2025-03-05T05:38:21","slug":"ai-in-hr","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/","title":{"rendered":"3 Ways AI in HR Is Shaping the Employee Experience \u2014 And How To Get Started"},"content":{"rendered":"\n<p>Imagine if you could spend your workday actually getting work done, and not waste time on low-value tasks like searching for benefits information or payroll documents. With the help of AI, this is possible. In general, generative AI could free up about <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/emerging-technologies\/generative-ai-adoption-asia-pacific-region.html\" target=\"_blank\" rel=\"noreferrer noopener\">6.3 hours per week<\/a> for employees in the Asia Pacific, enabling them to complete their tasks more quickly and efficiently. AI in HR is poised to make employee work processes easier and more efficient, ultimately redefining how we work.<\/p>\n\n\n\n<p>Artificial intelligence (AI) in HR is more than just a trend. By integrating AI into their work systems, companies can automate routine tasks, deliver better employee experiences, and gain viable insights that can help improve HR operations. Here are three ways AI in HR is shaping the workplace, and how you can get started.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-ai-in-hr\">What is AI in HR?<\/h2>\n\n\n\n<p>AI in HR is the integration of AI technologies into HR processes. This includes using <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/machine-learning-predictions-quick-look\" target=\"_blank\" rel=\"noreferrer noopener\">machine learning algorithms<\/a>,<a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\"> AI agents<\/a>, <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/natural-language-processing-basics\" target=\"_blank\" rel=\"noreferrer noopener\">natural language processing (NLP)<\/a>, and data analytics to automate repetitive tasks, such as answering common employee questions like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What are my options for benefits?&nbsp;<\/li>\n\n\n\n<li>What items are eligible for reimbursement?&nbsp;<\/li>\n\n\n\n<li>What\u2019s our expense policy?&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>AI can also provide valuable insights into employee behavior and trends, aiding in strategic decision making. By using AI, HR professionals can focus on high-value activities like employee development and engagement, ultimately creating a more streamlined and effective HR function.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-benefits-of-ai-in-hr\">What are the benefits of AI in HR?<\/h2>\n\n\n\n<p>With AI in HR, teams become more efficient and productive. An AI in HR platform like <a href=\"https:\/\/www.salesforce.com\/ap\/service\/employee-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Employee Service<\/a> helps you achieve the following.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-connect-employees-to-the-right-answers-fast-nbsp\">Connect employees to the right answers fast&nbsp;<\/h3>\n\n\n\n<p>This is one of the most significant benefits of AI. For example, in an employee portal, workers can use a generative AI-powered search feature to instantly access a wealth of information without needing to read through each article. Whether they need to understand company policies, check their benefits, or learn about upcoming training opportunities, employees will quickly get the information they need to perform their jobs effectively.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-set-up-hr-teams-to-support-employees-faster\">Set up HR teams to support employees faster<\/h3>\n\n\n\n<p>AI also helps HR teams provide faster and more efficient support to employees. With an AI-driven HR service console, for example, HR professionals can automate routine tasks such as answering frequently asked questions, processing requests, and managing employee records. This frees up HR teams to focus on more strategic and high-value activities, like employee development and engagement. By reducing the time spent on administrative tasks, HR teams can offer more personalised and timely support to employees to improve overall job satisfaction and productivity.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-boost-employee-and-hr-team-efficiency-with-ai-agents\">Boost employee and HR team efficiency with AI agents<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> are another powerful tool in the AI in the HR arsenal. They can handle a wide range of employee inquiries and requests, from scheduling meetings to providing guidance on complex HR policies. And with prebuilt integrations into systems like Workday, AI agents like <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> can understand and respond to even complex employee queries in a humanlike manner, providing accurate and helpful information around the clock. This not only boosts employee efficiency by giving them instant access to the support they need, but reduces the workload for HR teams and lets them focus on more critical tasks.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Scale HR with AI and Employee Service in Service Cloud | Salesforce Explained\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PW0DGDP4cIA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-get-started-with-ai-in-hr\">How to get started with AI in HR<\/h2>\n\n\n\n<p>Integrating AI into your HR processes can seem daunting, but by following a few easy steps, you\u2019ll be on your way. Here\u2019s how to get started:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-locate-your-hr-content\">1. Locate your HR content<\/h3>\n\n\n\n<p>Gather all your HR-related content, including policies, benefit plan summaries, standard operating procedures, employee handbooks, and any other relevant documents. Don\u2019t worry if this content isn\u2019t already in <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a> \u2014 you can import content from various repositories like SharePoint into Salesforce Knowledge or <a href=\"https:\/\/www.salesforce.com\/ap\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>. Centralising your HR content is crucial for creating a comprehensive and accessible knowledge base.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-start-building-your-service-catalogue\">2. Start building your service catalogue<\/h3>\n\n\n\n<p>Next, think about the services and requests you want to offer employees. Identify the most common requests and determine if they can be turned into catalogue items that employees can request via the portal. For example, requests for leave, benefits changes, or a corporate credit card can be automated: After an employee provides the required information, a case would be created and routed to the appropriate fulfillment team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-decide-on-the-right-channels\">3. Decide on the right channels<\/h3>\n\n\n\n<p>Employee Service can be delivered through <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/digital-customer-service-channels\/\" target=\"_blank\" rel=\"noreferrer noopener\">multiple digital channels<\/a>, including a portal, email, <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>, web chat, <a href=\"https:\/\/www.salesforce.com\/ap\/service\/contact-center\/whatsapp-for-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">WhatsApp<\/a>, and more. Consider which channels are right for your organisation. Different channels cater to different employee preferences and can enhance the overall employee experience. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-start-building-your-business-case\">4. Start building your business case<\/h3>\n\n\n\n<p>To get your leadership on board to invest in AI for HR, you&#8217;ll need a strong business case. Begin by estimating how much time you could save your HR specialists and business partners if common inquiries and tasks were handled by AI. Consider what strategic projects these specialists could focus on with that extra time. Finally, calculate how reduced case-handling time and case age could decrease the cost to serve, making your operations more efficient and cost-effective.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-succeeding-with-ai-in-hr\"><strong>Succeeding with AI in HR<\/strong><\/h2>\n\n\n\n<p>AI in HR is transforming how we work. It simplifies finding answers and completing tasks, boosts HR team productivity by automating routine tasks, and uses <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents <\/a>to handle mundane tasks efficiently.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">AI Strategy Guide<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Whether you\u2019re just starting out with AI or already innovating around the technology, this guide will help you strategise effectively, embrace new possibilities, and answer important questions about the benefits of AI.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/ap\/blog\/playbook\/ai-guide\/\">Get started now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine if you could spend your workday actually getting work done, and not waste time on low-value tasks like searching for benefits information or payroll documents. With the help of AI, this is&hellip;<\/p>\n","protected":false},"author":510,"featured_media":8822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"8afd7f7328624bd3bd4d597f6d7809e7","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[9,539,23,665],"sf_content_type":[],"coauthors":[169],"class_list":["post-8823","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-service","sf_topic-employee-experience","sf_topic-artificial-intelligence","sf_topic-agentforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 Ways AI in HR Is Shaping the Employee Experience | Salesforce<\/title>\n<meta name=\"description\" content=\"AI in HR can save you time, whether you\u2019re an employee or part of an HR team. See how it will transform the way you work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Ways AI in HR Is Shaping the Employee Experience \u2014 And How To Get Started\" \/>\n<meta property=\"og:description\" content=\"AI in HR can save you time, whether you\u2019re an employee or part of an HR team. See how it will transform the way you work.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-25T06:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-05T05:38:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39337_AI_in_HR.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"844\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nausheen Najib\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nausheen Najib\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/image\/115e513800885df9b8e7fcc0f7d74f5c\"}],\"headline\":\"3 Ways AI in HR Is Shaping the Employee Experience \u2014 And How To Get Started\",\"datePublished\":\"2025-02-25T06:00:00+00:00\",\"dateModified\":\"2025-03-05T05:38:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/\"},\"wordCount\":905,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39337_AI_in_HR.png\",\"inLanguage\":\"en-SG\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/\",\"url\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/\",\"name\":\"3 Ways AI in HR Is Shaping the Employee Experience | Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/ai-in-hr\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/uploads\/sites\/8\/2025\/01\/TSK-39337_AI_in_HR.png\",\"datePublished\":\"2025-02-25T06:00:00+00:00\",\"dateModified\":\"2025-03-05T05:38:21+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/blog\/#\/schema\/person\/e87b916e746d8a5b4138949865bb5829\"},\"description\":\"AI in HR can save you time, whether you\u2019re an employee or part of an HR team. 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