{"id":9427,"date":"2025-06-17T16:30:13","date_gmt":"2025-06-17T08:30:13","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=9427"},"modified":"2025-06-17T16:33:03","modified_gmt":"2025-06-17T08:33:03","slug":"ai-integration","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ap\/blog\/ai-integration\/","title":{"rendered":"The Agentic Enterprise: How Integration Fuels the Future of AI"},"content":{"rendered":"\n<p>The rise of AI is undeniable, with its adoption outpacing even the most optimistic projections. In fact, the average number of AI models being used <a href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark\" target=\"_blank\" rel=\"noreferrer noopener\">doubled from 2024<\/a>.&nbsp;<\/p>\n\n\n\n<p>As organisations race to embrace the power of AI, a new frontier is emerging: the agentic enterprise. This next evolution promises unprecedented independence, empowering systems to respond to queries, autonomously manage complex tasks, optimise workflows, and drive innovation \u2014 all with minimal human intervention. However, realising the full potential of the agentic enterprise hinges on a critical foundation: robust data management and AI integration.&nbsp;<\/p>\n\n\n\n<p>During a <a href=\"https:\/\/www.mulesoft.com\/webinars\/unlocking-the-future-of-ai\" target=\"_blank\" rel=\"noreferrer noopener\">recent webinar<\/a>, our team had a chance to speak with two Deloitte Digital leaders \u2014 Karim Trojette, Global MuleSoft Alliance Leader, and Kurt Anderson, Managing Director and API Transformation Leader at Deloitte Consulting, LLP. Together, they shared key insights from the <a href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark\" target=\"_blank\" rel=\"noreferrer noopener\">2025 Connectivity Benchmark Report<\/a>. Read on for the top takeaways from our conversation.<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Get AI-head of the curve with the latest insights<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Join Deloitte Digital and MuleSoft for an exclusive webinar where we break down the latest insights from the 2025 Connectivity Benchmark Report and explore what they mean for IT leaders today.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.mulesoft.com\/webinars\/unlocking-the-future-of-ai\">Watch now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-ai-adoption-soars-but-ai-integration-lags\">AI adoption soars, but AI integration lags<\/h1>\n\n\n\n<p>AI has become a top priority for businesses worldwide, with 84% of enterprise CIOs viewing AI as crucial as the internet. Organisations are rapidly deploying autonomous agents to augment teams and processes.&nbsp;<\/p>\n\n\n\n<p>Currently, 40% have already implemented autonomous agents, with another 41% planning to do so within the next year. This surge in AI adoption is also reflected in IT budgets, which increased by an average of 61.5% since last year.<\/p>\n\n\n\n<p>However, this rapid adoption is creating significant challenges. Digital transformation remains slow for many organisations, placing immense strain on IT teams. They must balance current capabilities with business aspirations, integrate AI across diverse applications, and maintain existing systems.&nbsp;<\/p>\n\n\n\n<p>Unsurprisingly, the report reveals that 95% of IT leaders cite AI integration as a major hurdle to seamless implementation \u2014 a percentage that has remained steady since last year\u2019s report.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The challenges cited \u2013 including concerns around cybersecurity, data privacy, and governance, the high cost of implementation, and the lack of in-house resources and the skills to support AI integration and ongoing maintenance \u2014 are all significant hurdles, all of which are not easily solved without an AI strategy that incorporates API management and key investments in reskilling and upskilling.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-the-ai-integration-imperative\">The AI integration imperative<\/h1>\n\n\n\n<p>Given that AI integration is the primary obstacle to AI implementation, IT leaders are seeking ways to better overcome these challenges in integrating AI into existing processes.&nbsp;<\/p>\n\n\n\n<p>Disconnected data is a major contributor, hindering legacy modernisation efforts for 83% of organisations. This disconnect especially creates friction for end-users, with 97% of IT leaders acknowledging struggles in integrating end-user experiences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-key-ai-integration-challenges-include\">Key AI integration challenges include:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Moving data from source systems into the data warehouse<\/li>\n\n\n\n<li>Correlating data in the warehouse to derive insights<\/li>\n\n\n\n<li>Reusing data sources across different user-facing applications<\/li>\n\n\n\n<li>Incorporating data-derived insights into user-facing applications<\/li>\n<\/ul>\n\n\n\n<p>These challenges are exacerbated by outdated IT architectures, which restrict the use of data for AI across the business. Forty-one percent of respondents reported that their organisation\u2019s old IT architecture and infrastructure got in the way of their AI integration, preventing the use of data for AI applications.&nbsp;<\/p>\n\n\n\n<p>Modernising infrastructure and enhancing cybersecurity are crucial steps to overcome these obstacles and fully realise AI&#8217;s potential.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-the-cost-of-disconnection\">The cost of disconnection<\/h1>\n\n\n\n<p>Disconnected data and systems have tangible consequences, with 66% of respondents not providing an integrated user experience across all channels. This lack of AI integration undermines customer expectations for seamless, data-driven experiences.&nbsp;<\/p>\n\n\n\n<p>There\u2019s a glimmer of hope to be had for IT teams, however. Of the organisations that do have a fully connected user experience, 49% report that it delivered an increased ROI. This solidifies what a further 83% of total respondents believe: any delays in digital transformation, particularly in legacy modernisation, represent a missed opportunity to capture revenue.<\/p>\n\n\n\n<div class=\"layout-three wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">AI, APIs, and the agentic enterprise<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Learn more about these insights from over 1,050 IT leaders in the 2025 MuleSoft Connectivity Benchmark Report.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark\">Download for free<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-three.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-three.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\n\t<\/div>\n\n\n\n<h1 class=\"wp-block-heading\">APIs: The connectivity catalyst<\/h1>\n\n\n\n<p>APIs have become essential for integration, boosting IT infrastructure and improving user experiences. They allow for seamless data sharing and connectivity across systems, unlocking the full value of existing assets.<\/p>\n\n\n\n<p>The report highlights that APIs and API-related implementations now account for 40% of company revenue. This has grown year-over-year, and is significant when you look at the growth from only 25% in 2018.<\/p>\n\n\n\n<p>However, organisations are still grappling with API management. While 28% of respondents report that their leadership has a clear, upfront strategy for API management implemented across the majority of the organisation, 7% admit their organisation lacks a comprehensive strategy.&nbsp;<\/p>\n\n\n\n<p>As a result, 87% of respondents agree that API management within their organisation could be improved. To maximise the ROI of APIs, 91% of IT leaders believe collaborating with a third-party would help \u2014 and it can\u2019t come soon enough.&nbsp;<\/p>\n\n\n\n<p>With the rapid adoption of AI \u2014 and the increasing pressure from leaders to evolve into an agentic enterprise \u2014 IT teams will only further feel the strain as they manage day-to-day operations alongside AI implementation mandates.&nbsp;<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Automation to the rescue<\/h1>\n\n\n\n<p>As AI adoption accelerates, the demand for automation is also increasing. Automation streamlines processes, reduces manual tasks, and frees up valuable IT resources. So it\u2019s no surprise that 98% of IT leaders highlight their need for automation within their organisation.&nbsp;<\/p>\n\n\n\n<p>However, it\u2019s central IT teams that are leading the charge, governing 70% of automations across the enterprise. A well-rounded automation strategy is considered essential for AI integration, and that means enabling non-technical users with low-code and no-code solutions.&nbsp;<\/p>\n\n\n\n<p>This effort is a key component of a sound automation and AI strategy, and 65% of organisations have developed a complete or nearly complete strategy to empower non-technical users. However, nearly a quarter (24%) of respondents are still developing their automation strategies.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Security and governance<\/h1>\n\n\n\n<p>Integrating AI raises critical concerns around cybersecurity and data privacy. These issues complicate the integration process and require robust measures to ensure data integrity and compliance.&nbsp;<\/p>\n\n\n\n<p>As previously mentioned, cybersecurity was named as a primary concern when implementing AI \u2014 in fact, 41% of respondents cited it as a challenge. As a response, IT teams are increasingly leveraging proprietary AI models to enhance the security and governance of APIs \u2014 again, the number of models has doubled since last year.&nbsp;<\/p>\n\n\n\n<p>These models excel in detecting and mitigating security threats by analysing traffic patterns and predicting potential breaches. They also automate compliance by enforcing policies and maintaining detailed audit trails, ensuring regulatory adherence.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-the-path-forward-with-ai-integration\">The path forward with AI integration<\/h1>\n\n\n\n<p>To thrive in the age of AI, organisations must prioritise AI integration and <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/2025-connectivity-benchmark-report\/\">establish a unified strategy<\/a> that encompasses apps, systems, automations, and APIs. Key steps include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Modernising IT infrastructure to support AI and data-driven initiatives<\/li>\n\n\n\n<li>Breaking down data silos to enable seamless data access and sharing<\/li>\n\n\n\n<li>Implementing a robust API management strategy to unlock the value of existing assets<\/li>\n\n\n\n<li>Leveraging automation to streamline processes and free up IT resources<\/li>\n\n\n\n<li>Prioritising security and governance to ensure data integrity and compliance<\/li>\n\n\n\n<li>Collaborating with third-party experts to maximise the ROI of integration efforts<\/li>\n<\/ul>\n\n\n\n<p>By embracing a proactive AI integration strategy, organisations can unlock the full potential of AI, drive revenue growth, reduce operational costs, and position themselves as leaders in the agentic enterprise.&nbsp;<\/p>\n\n\n\n<p>Hear more about these key trends from leaders at Deloitte Digital in the <a href=\"https:\/\/www.mulesoft.com\/webinars\/unlocking-the-future-of-ai\" target=\"_blank\" rel=\"noreferrer noopener\">on-demand webinar<\/a>, which explores the report highlights and the pivotal role of seamless connectivity &nbsp;in maximising AI&#8217;s impact.<\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Top 7 trends shaping digital transformation in 2025<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">IT leaders are seeking an edge to plan for what\u2019s next \u2013 read our latest report on how you can best prepare for another year of rapid change.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.mulesoft.com\/lp\/reports\/top-digital-transformation-trends\">Get the report<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/ap\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI moves fast \u2014 your integration should too. Learn how AI integration, APIs, and automation keep businesses ahead.<\/p>\n","protected":false},"author":528,"featured_media":9426,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"41ec7fde1d814a62bb138b64AP","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[18,14,665,666],"sf_content_type":[],"coauthors":[307],"class_list":["post-9427","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-digital-transformation","sf_topic-it","sf_topic-agentforce","sf_topic-mulesoft"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How AI Integration Fuels the Agentic Enterprise<\/title>\n<meta name=\"description\" content=\"Want to get the most out of AI? It all comes down to AI integration. See how integration and APIs are powering the agentic enterprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ap\/blog\/ai-integration\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Agentic Enterprise: How Integration Fuels the Future of AI\" \/>\n<meta property=\"og:description\" content=\"Want to get the most out of AI? It all comes down to AI integration. 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