The potential of AI agents, like those powered by Agentforce, to revolutionise business processes is immense. From automating customer service interactions to assisting employees with complex tasks, agents promise unprecedented efficiency and personalised experiences. Yet, as organisations lean into this future, a critical question looms large: Can we truly trust AI agents with our most sensitive data and fundamental operations?<\/p>\n\n\n\n
The reality is, deploying AI at scale brings significant challenges. According to recent research<\/a>, nearly half (48%) of IT leaders worry their data foundation isn’t ready for AI, and 55% lack confidence in implementing AI with appropriate guardrails. These concerns aren’t just about preventing isolated errors; they\u2019re about ensuring compliance, protecting privacy, maintaining data integrity, and ultimately, building customer trust.<\/p>\n\n\n\n At Salesforce, trust has been our #1 value for over 25 years. We’ve built our deeply unified platform with security and governance embedded from the ground up, evolving alongside the technological landscape \u2013 from cloud and mobile to predictive AI and now, generative AI and Agentforce<\/a>. Enabling organisations to leverage powerful new technologies safely and responsibly<\/em> is fundamental to our mission.<\/p>\n\n\n\n Deploying trusted AI agents requires more than just powerful models. It requires a holistic approach rooted in a secure and well-governed data foundation, secure development practices, and continuous oversight throughout the AI lifecycle. Our deeply unified platform provides the comprehensive capabilities needed to meet this challenge head-on.<\/p>\n\n\n\n AI agents are only as reliable and trustworthy as the data they access and act upon. This starts with ensuring your core CRM and broader Salesforce application data are secure, compliant, and resilient. Our platform provides integrated solutions designed for this purpose:<\/p>\n\n\n\n Beyond core CRM, effective AI agents often need to leverage data from across the enterprise. This is where Salesforce Data Cloud<\/a> is crucial \u2014 it brings together all of the structured and unstructured data<\/a> to deliver a unified and trusted view of the customer that\u2019s actionable against all front office applications. Data Cloud Governance<\/a> provides high-scale governance of data and metadata to manage, access, and enforce consistent policies across all surface areas in Data Cloud.<\/p>\n\n\n\n AI agents, including those built with Agentforce, often interact with other systems and data sources via APIs. Securing these connections is paramount to prevent vulnerabilities. Our MuleSoft API Management Solution<\/a> allows organisations to protect, manage, and govern every API, enforcing security policies and best practices. Critically for agents, MuleSoft Flex Gateway supports protocols like Agent2Agent (A2A) and Model Context Protocol (MCP), enabling secure and governed interactions between agents and external systems.<\/p>\n\n\n\n Confidence in deploying Agentforce comes from rigorous testing and inherent controls. Our deeply unified platform provides capabilities to build trust into the Agentforce lifecycle:<\/p>\n\n\n\n A core innovation built into the Salesforce Platform is the Trust Layer.<\/a> This secure intermediary sits between the user interface\/agent and the Large Language Models (LLMs). It enables trusted and safe AI usage by applying safeguards like:<\/p>\n\n\n\n This built-in layer means companies can leverage the power of generative AI without compromising sensitive customer information.<\/p>\n\n\n\n The promise of AI for the enterprise is clear, but realising it requires a deliberate focus on trust, security, and governance.\u00a0<\/p>\n\n\n\n As Rahul Auradkar, executive vice president and general manager, Data Cloud, states, “We have been building secure, trusted solutions for over 25 years and we are uniquely positioned to help companies navigate this next technological evolution. By seamlessly unifying data in Data Cloud, providing intuitive low-code tools to build smarter agents, and embedding governance and security from the ground up, we are empowering every customer to deploy enterprise-grade AI that is both powerful and responsible.”<\/p>\n\n\n\n Moving beyond AI pilots to enterprise-wide deployment demands a platform where trust is non-negotiable. By providing unified data access, powerful development tools, and robust, built-in security and governance, Salesforce empowers organisations to confidently deploy intelligent AI agents and applications, including those built with Agentforce, that drive real business value, enhance customer experiences, and increase operational efficiency \u2013 securely and responsibly.<\/p>\n\n\n\n To get started with Trusted Services: <\/p>\n\n\n\n To get started with Data Cloud Governance: <\/p>\n\n\n\n To get started with MuleSoft API Management Solution:<\/p>\n\n\n\n To get started with Agentforce:<\/p>\n\n\n\n AI agents are only as reliable as the data they act upon. Our deeply unified platform provides the capabilities needed to meet this challenge head-on. <\/p>\n","protected":false},"author":66,"featured_media":9432,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"d423b442d8cc469495a8d452AP","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[528,540,211,18,74,665,645,649,666],"sf_content_type":[],"coauthors":[307],"class_list":["post-9433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-salesforce-platform","sf_topic-data","sf_topic-data-culture","sf_topic-digital-transformation","sf_topic-platform","sf_topic-agentforce","sf_topic-customer-data-cloud","sf_topic-data-strategy","sf_topic-mulesoft"],"yoast_head":"\n1. Establishing a unified and governed data foundation<\/h2>\n\n\n\n
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2. Securing AI agent interactions and extending governance to APIs<\/h2>\n\n\n\n
3. Building, testing, and deploying trusted AI agents with built-in guardrails<\/h2>\n\n\n\n
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4. Safeguarding data in every prompt<\/h2>\n\n\n\n
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The path forward<\/h2>\n\n\n\n
Learn More<\/strong><\/h2>\n\n\n\n
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