\u201cWill this take my job?\u201d
\u201cIs AI just another passing trend?\u201d
\u201cWhen working with AI, can I really trust it to help me \u2014 and not make mistakes?\u201d<\/p>\n\n\n\n
As a Salesforce leader, these are the questions I\u2019ve heard from teammates more than once. And to be honest, I\u2019ve asked a few of them myself.<\/p>\n\n\n\n
But here\u2019s what I\u2019ve learned: Agentforce<\/a> isn\u2019t about replacing people. It\u2019s about unlocking them.<\/p>\n\n\n\n At Salesforce, we\u2019re not just building agentic AI<\/a>. We\u2019re testing it, using it, and shaping it as a real part of how we work. On my own team, I\u2019ve been experimenting with what it means to treat AI agents not as tools, but as true team members – that collaborate, learn, and add value.<\/p>\n\n\n\n The journey from uncertainty to empowerment is transformative. We\u2019re still early, but here\u2019s what\u2019s working with AI and why I think every team should start somewhere.<\/p>\n\n\n\n Just like a new hire, Agentforce needs onboarding<\/a>. We introduce it with a clear scope: \u201cHere\u2019s what it can do. Here\u2019s what it can\u2019t. And here\u2019s how we\u2019ll supervise it.\u201d<\/p>\n\n\n1. Build trust before confidence<\/strong><\/h2>\n\n\n\n