Small and growing businesses are nimble and can quickly adapt to the changing expectations of their customers. But businesses need a foundation for growth in a platform that scales beyond spreadsheets, manual processes, and disparate point solutions. Hear from Jon Yee, one of Juwai's senior leaders, on how Salesforce helps them solve the challenges they face today and prepare for the success they expect tomorrow. You'll be amazed how easy it is to grow when you build your business to connect around your customers!

Time: 1:00 - 1:40 p.m.

Join Robert Wickham, RVP of Enterprise Sales, Salesforce, and industry leaders to see the future of customer engagement. Robert will highlight how innovative companies are using the cloud, mobility, IoT, and artificial intelligence to achieve new levels of success. Salesforce will showcase new products like Salesforce Einstein that will dramatically change how employees across sales, service, marketing & IT perform their jobs and engage with customers. Seating in the Main Keynote is limited. Attendees will be seated first–come, first–served.

Time: 1:50 - 2:50 p.m.

In today’s competitive environment, sales teams must connect with customers in new ways and become Sales Trailblazers to achieve sales success and develop deeper customer relationships. Companies must empower every sales rep to sell smarter, sell faster and sell the way they want to drive maximum sales productivity. Join Salesforce leaders and Sundi Balu, International CIO, Telstra to learn how Salesforce for Sales helps companies drive revenue from prospect to advocate. Leave with an understanding on how the latest Salesforce technologies and best practices can help you maintain your sales edge.

Time: 3:20 - 4:10 p.m.

Imagine a world where artificial intelligence (AI) empowers every interaction to be personalised; like you’re the only one receiving every advertisement displayed, mobile offer, email sent and experiencing unique website, social and in-store visits. This might seem like an unachievable goal, but this is the future customer experience (CX), and it’s what customers now expect.

Join us to learn how innovative brands and industry luminaries are leading the way in defining the next generation of CX for your business, delivering more accurate, relevant, and personalised touch points in-store and online. Soul Machines will inspire you to think about how CX can help you connect to your customers in a whole new way.

Soul Machines was spun out of the University of Auckland in July of 2016 to commercialise the BabyX technology developed by two times Academy Award winner Dr Mark Sagar. Soul Machines is now deploying the world’s first digital employees with some of the biggest corporate brands in the world in Banking and Finance, Software and Technology, Automotive and Healthcare industries. From digital sales and customer service agents to digital celebrities Soul Machines literally puts an emotionally intelligent and responsive human face on AI. Their world leading technology uses brain models to bring their digital humans to life from its cloud based Human Computing Engine.

Time: 4:10 - 5:00 p.m.

In every industry, cracks in traditional businesses models are widening. Nowhere is this more prevalent than in the financial services industry where FinTech disruptors and nonbanks are now competing with impressively differentiated customer experiences. Join us to hear how the world's #1 CRM provides banking, advisory, wealth management, lending and insurance companies with the technology advantage to stay ahead of the competition by supercharging employee productivity and exceeding client expectations. Hear from Suet Yu, Regional Head, Customer Experience, on how AXA Asia is transforming its business and contact centres with Salesforce.

Time: 1:00 - 1:40 p.m.

Marketing is the sum of all interactions with your brand. In a world where customer experience is king, relevant and contextual interactions are the keys to the kingdom. Join us to discover an evolution in marketing that puts the customer at the center of every experience with your brand — from awareness and acquisition, to retention. Hear from Swire Properties Evans Lam, Senior Digital Officer on how they are engaging with their customers by creating seamless 1-to-1 personalised journeys.

Time: 3:20 - 4:00 p.m.

At Salesforce, we provide our customers with everything they need to achieve a new kind of customer success, including expert guidance, support and learning resources. Hear from a customer on how they started with Salesforce to innovate, optimise, and run efficiently on the platform to achieve business results, faster.

Time: 4:10 - 4:50 p.m.

Join us for an interactive discussion with your peers on how to successfully adopt and leverage Lightning for your organisation. Whether you are just beginning your journey, or have already started down the path, this is a great opportunity to hear and share best practices, tips for a successful launch and getting the most out of the Lightning experience.

Time: 1:00 - 1:20 p.m.

Deliver faster, smarter and more personalised service from the phone to the field on one platform with Field Service Lightning. Field Service Lightning extends customer service into the field to bring together agents, dispatchers, and technicians, streamline process, reduce costs, boost efficiency and productivity. It allows you to transition from reactive to proactive, predictive service, and improve customer experience.

Time: 1:20 - 1:40 p.m.

Summer '17 is our 53rd release and we want to make sure you're prepared to take full advantage of all the new features. Join our Success Team for release highlights, use cases and best practices that will help you drive business value for your end users.

Time: 2:55 - 3:15 p.m.

The concept of customer journey is no longer a stranger to marketers of today and most companies agree that delivering a personalised messaging is important in improving call to action conversion rates. However, your ideal customer journey map does not just turn into reality overnight - creating these journeys requires understanding the target audience, defining the right CTA, knowing what messages to deliver and when.

Sounds complicated? In this session, an industry expert will share insights on how to master the essentials of customer journeys and turn your marketing strategy into customer journeys in just a few simple steps.

Time: 3:20 - 3:40 p.m.

Today's customers are more connected than ever before, and customer service is on the front lines of delivering on customer expectations. Whether you're optimising your operations or transforming your business, your customers expect you to deliver proactive service on every new channel as it emerges.

Time: 3:40 - 4:00 p.m.

Omnichannel loyalty marketing is the powerful confluence of the physical and digital worlds that address the challenges faced by consumers and brands. And, when coupled with location-based technologies, accurate data and engagement methods can deliver amazing results for customer engagement.

So how do you leverage this to increase customer loyalty?

Join us to discuss how businesses can leverage location marketing technology and use data to drive more engaging customer experiences and increase customer loyalty.

Time: 4:10 - 4:30 p.m.

It takes a plan and some advocacy to transform a community from a simple self-service solution to an engagement hub where your customers and prospects go to learn, engage, and grow with your products. Join us to learn techniques for using a community as an onboarding, educational, and advocacy tool, and creating a single place for your customers to onboard, succeed, and grow.

Time: 4:30 - 4:50 p.m.

Today's marketing is about more than just campaigns - it's every touchpoint with your customer. Join us to discover how to optimise the Marketing Cloud Connect feature in order to better leverage data across Salesforce Marketing, Sales, and Services Clouds, so you can build 1-to-1 relationships with your customers.

Time: 1:00 - 1:20 p.m.
           3:20 - 3:40 p.m.

Salesforce Success Specialists provide valuable recommendations during 1:1 expert engagements. Hear how these recommendations can be implemented quickly with Configuration Services and incorporated into the Accelerator delivery to maximise your ROI.

Time: 1:20 - 1:40 p.m.
           4:10 - 4:30 p.m.

Are you ready to sell faster and smarter with the new Salesforce Lightning UI? This session is a must for customers looking to migrate to Lightning. Experts will outline key steps you need to take to ensure migration readiness, as well as share best practices from recent customer implementations.

Time: 3:40 - 4:00 p.m.
           4:30 - 4:50 p.m.