Robert Wickham leads Salesforce’s efforts to help companies experiment and validate new business ideas in partnership with some of the local incubators. Robert previously ran Salesforce's specialised sales team across Asia Pacific.

Prior to joining Salesforce, Robert led the Engineered Systems business at Oracle across Australia & New Zealand. He joined Oracle through acquisition in 2008 and initially ran Oracle’s System Management business in North America.

Prior to his tenure at Oracle, Robert held multiple marketing, product management and sales leadership positions at Empirix Web Test Division (which Oracle acquired in 2008). Prior to Empirix, Robert was a cofounder of Go Fly Limited (a low cost European airline that was eventually sold to easyJet) and a management consultant with the Boston Consulting Group.

He holds a Bachelor and Master’s Degree in Aeronautical Engineering from The Massachusetts Institute of Technology (MIT) as well as an MBA from the Harvard Business School. Robert was a member of the MIT Board of Trustees from 1996-2001 and the MIT Alumni Board from 2002-2004. He is a recipient of the MIT Bronze Beaver for distinguished service. He is an avid squash player, golfer and cricket fan. Fun Fact: Robert played for the Trinidad & Tobago under-19 cricket team captained by his classmate Brian Lara.

 
 
 
 

Ms Emily Chan is the Chief Technology Officer of West Kowloon Cultural District Authority. Prior to joining WKCDA, Emily was the Director of Business Technology at Hong Kong Disneyland where she led a motivated and business-oriented IT team. Emily believes in creating business value by leveraging technology, as well as delivering optimal efficiencies and services. She has more than 30 years of experience in IT, including more than 20 years of progressively larger leadership roles in Fortune 500 companies.

陳鳳英女士於2014年3月加入西九文化區管理局為資訊及通訊科技總監。她曾任香港廸士尼樂園商業科技部總監,任內帶領資訊科技團隊積極提高資訊技術和優化服務質素,為企業創造商業價值。陳女士在資訊科技領域擁有超過30年經驗,曾於全球500強企業中從事超過20年的管理工作。

 
 
 
 

Suet leads AXA Asia's Operations customer experience strategy. Before she joined AXA Asia in 2014, Suet held key roles across customer experience, strategy & program office, and marketing in the telecommunications industry in Hong Kong.

Suet now champions the contact centre transformation across AXA Asia (including both Life & General Insurance entities across 8 countries including Hong Kong, Singapore, Malaysia, Indonesia, Philippines, Thailand, India & China). The team focuses on improving customer experience, including system implementation, resolution-focused operations routine and People initiatives roll out. Recent achievements including Servicing CRM (Salesforce) and telephony implementation (Genesys PureCloud), alignment of KPI & metrics across different countries with objective measures of FCR (First Call Resolution) and the deployment of automated ICF (Instant customer feedback), leading to improvement in customer satisfaction and exceeding regional targets. Through the People initiatives, the team has improved quality standards across contact centers. Regional standards in coaching guidelines, KPI measurement, and operational routines have also been established.

Suet previously led the “Customer Advocacy” Program at CSL by implementing the NPS (Net Promoter System). She was responsible for the development of customer experience strategy and a unified customer centric culture through effective internal communication channels and selected metrics. Suet worked in the Strategy & Program Office and spent over 10 years in different marketing management posts at CSL.

Suet holds an Executive Master of Business Administration (EMBA) degree from the Chinese University of Hong Kong.

 
 
 
 
Shaun is the Director of Business Development at Soul Machines, based in Auckland, New Zealand. Shaun has a decade of experience in Silicon Valley, where he worked in field sales at Verizon Enterprise Solutions, Salesforce.com, and MuleSoft. Prior to starting his technology career Shaun played rugby in the 1999 Rugby World Cup for the US National team and had a brief stint in the NFL. His role at Soul Machines is to build partnerships and work with large Enterprise and Government customers, to bring their first digital employees to life.
 
 
 
 
John Yee is Salesforce Product Manager for Juwai.com, the No. 1 Chinese international real estate website. Salesforce is integral to Juwai.com's operations and is a vital tool both for consumer engagement and customer sales. John joined Juwai.com from Macquarie Group. He is an expert at improving transparency and information sharing through paperless operations. He has led a database cleansing of more than 3 million records, resulting in efficiency dividends throughout the entire chain of sales and management, improved forecasting and frictionless integration with external systems.
 
 
 
 

Sundi is International Chief Information Officer for Telstra based in Hong Kong. He is responsible for overseeing the management and direction of international information technology and Cloud Services at Telstra. He is also the founding chairman of the Asia Cloud Computing Association.

Sundi has over 20 years of experience in various functions of IT and consulting. Sundi was previously the CIO of Reach, a joint venture between PCCW and Telstra. He has held several senior technology roles at National Australia Bank in Asia, including program director and head of projects Asia. Prior to joining National Australia Bank, Sundi managed a consulting business. He also held various technology roles for ANZ Bank and BHP Billiton. Sundi started his career as a systems analyst with a mining company in India.

Sundi holds a MBA from the Melbourne Business School and holds a Master’s degree in Engineering from the Royal Melbourne Institute of Technology.

 
 
 
 
Evans is a digital marketer and innovator based in Hong Kong, with a focus on applying digital technology to better connect shoppers with physical retail assets. Having prior PR and corporate communications experience in various industries, Evans takes pride in creating value for a company through internal stakeholder engagement and driving progressive change at all levels.