8:30 – 9:30 a.m.
Registration
 
9:30 – 9:40 a.m.
Welcome & Introduction
James Johnson, Regional Director Customer Success & Retail Practice, Salesforce Commerce Cloud
 
9:40 – 10:40 a.m.
Executive Keynote
Jeff Barnett, CEO, Salesforce Commerce Cloud & Hannah Egan, Product Marketing Manager, Einstein, Salesforce
 
10:40 – 11:10 a.m.
Industry Keynote
Joseph Yuen, Chairman - Hong Kong Federation of eCommerce
 
11:10 – 11:30 a.m.
Morning Tea in Customer Success Expo
 
11:30 – 12:10 a.m.
Salesforce for Retail
Lars Rabe, VP Customer Success, Salesforce
 
12:10 – 12:30 p.m.
Product Roadmap & Demo
Lars Rabe, VP Customer Success, Salesforce & Hannah Egan, Product Marketing Manager, Einstein, Salesforce
 
12:30 – 1:30 p.m.
Lunch in Customer Success Expo
 
1:30 – 2:05 p.m.
 
 
 
2:05 – 2:40 p.m.
 
 
 
2:40 – 3:15 p.m.
 
 
 
3:15 – 3:35 p.m.
Afternoon Tea in Customer Success Expo
 
3:35 – 4:10 p.m.
 
 
 
4:10 – 4:45 p.m.
 
 
 
4:45 – 5:45 p.m.
Networking Drinks in Customer Success Expo sponsored by Braintree