Salesforce is named a Leader for the ninth year running.
Read the Gartner reportHumans with agents drive commerce success.
Grow revenue and efficiency on a unified, trusted platform. Empower your business with Agentforce to manage commerce channels, streamline orders and payments and connect B2C and B2B — all on a single, unified platform.
These leaders trust Salesforce to power their ecommerce success.
Here’s what sets Commerce Cloud apart.
99.99
%
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*
29
%
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**
5
X
growth
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***
27
%
faster
Salesforce helped merchandisers, developers and admins automate processes 27% faster. ****
* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022
Fuel growth with AI guidance, from shop front set-up to conversions.
Achieve business goals fast with AI-driven actions.
Digital Storefronts for Every Way You Sell
Operate B2C, B2B and DTC businesses with flexible shop front options. Choose from templates, fully Headless Commerce or a hybrid approach. See growth and scale easily with fast set-up, shared data and intuitive merchant tools.
Commerce AI for Merchants
Empower teams with conversational AI to streamline merchandising tasks and drive growth. From site set-up and personalised promos, to product descriptions and a digital concierge for personal shopping, achieve business outcomes fast.
Unified Data
Unify your commerce, marketing, CRM and third-party data with unified customer profiles to drive revenue and boost efficiency. Personalise promotions, optimise basket growth with item bundling and automate tasks like back-in-stock alerts and service case management.
Personalise at scale with AI and real-time data.
Commerce AI for Customers
Elevate online shopping with a digital concierge. Engage shoppers on your site or messaging apps like WhatsApp to guide searches, offer personalised product recommendations, provide order status updates and assist with adding items to basket.
Commerce AI for B2B
Empower B2B buyers with a conversational interface for easy product search, purchase and reordering at pre-negotiated prices, plus seamless support. Powered by AI and unified data, customers can track and reorder without contacting customer service.
Social Commerce
Grow your global reach by connecting with customers on their favourite social and search platforms — while managing your products from one central place. Engage and transact on top social channels and optimise local product inventory to drive traffic and increase sales.
Unlock revenue at every touchpoint on the Salesforce Platform.
Order Management
Simplify distributed order management for smooth, transparent deliveries and 5-star service.
Payments
Grow your business faster with a payments solution built by Salesforce. Easily configure secure payments on your shop front or anywhere on the Salesforce Platform.
Point of sale
Redefine in-store experiences with our modern point-of-sale solution. Empower associates with mobile-first technology, comprehensive inventory and shopper data. Get up and running quickly with built-in integrations and no-code SMS capabilities.
Extend Commerce
Unlock advanced use cases across Sales, Service and Marketing to drive revenue growth at every customer touchpoint. Create targeted offers, manage orders and fulfil complex needs with a unified data model.
See why Gartner® named us a Leader in Digital Commerce for the ninth year running.
Start selling online with Starter Suite.
Launch a direct-to-consumer shop front with marketing, sales and service capabilities built into an easy-to-use CRM suite. Connect every touchpoint with unified data and enhance customer experiences on every channel.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
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YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.
Scott StreitDirector, Software Engineering, YETI
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Salesforce Commerce FAQs
Commerce Cloud is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital shop fronts to embedded apps for sales, service and marketing.
Commerce Cloud helps brands launch sooner, grow faster and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch and beyond.
Commerce Cloud includes everything you need for a complete unified commerce experience including digital shop fronts, customer acquisition and loyalty tools, reporting and insights, order management, payments and embedded apps.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly and for all interactions to be co-ordinated into a single, unified experience. Ecommerce software will help you to transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritise a future-proof platform that is trusted, scalable and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support and implementation.