I joined Salesforce eleven and a half years ago. I was also a customer for almost six years before starting to work at Salesforce. When I was in sales, I used Salesforce as a basic CRM tool. Then in the next company as a Sales Director, I brought Salesforce in to the organization and guided that implementation.
In a third organization, I was a sales operation director where I owned the Salesforce program. I took Salesforce beyond what we used for sales and extended it to service, the legal department, other operations, and the production floor.
It was a big shift from sales and a great learning experience. In fact, I took a pay cut to drive my career in a new direction. But I really enjoyed it. So, I decided to do it for a while and see where it took me, which was eventually a career at Salesforce.
Then 11 and a half years ago while I was based in New York City, I applied for a job at Salesforce as a customer success manager, where I could work with other companies to help them maximize their investment in Salesforce.