We’re an award-winning team!

The Documentation & User Assistance team has won 12 STC Touchstone awards in three years. Learn more about our dynamic, innovative group and find out why we love what we do.


Customer success is our top priority

We on the Documentation & User Assistance team create online help content, tip sheets, implementation guides, developer guides, videos, guided tours, UI text, and other user-assistance content for all applications and the platform. We work collaboratively with developers, quality engineers, product managers, and user experience experts to make all of our products easier to use, which in turn drives greater customer adoption. It’s a win-win!

Top 5 reasons to join our team

  1. Work with the best teammates of your career.
  2. Get an equal seat at the table via Agile and Scrum.
  3. Create #awesome videos and in-app user assistance.
  4. Chart your own career and choose what you want to work on through Opportunity Open Market.
  5. Work with cutting-edge technology—social, cloud, PaaS, SaaS, mobile, open source.
Documentation & User Assistance Team is proud to be recognized with 12 STC Touchstone awards including:
  • 2011 STC Award of Excellence for the Chatter Video Library
  • 2011 Award of Merit for the Workbook
  • 2011 Award of Merit for the ISVforce Workbook
  • 2011 Award of Merit for the Java for Heroku Workbook
  • 2011 Award of Merit for the Chatter Help