to Deliver Global CRM in Nine Business Days to Deliver Global CRM in Nine Business Days CRM Implementations Routinely Achieved 10 Times Faster Than Oracle

SAN FRANCISCO, CA — May 24, 2001 —, the worldwide market leader in online customer relationship management (CRM) today unveiled "Nine Days to CRM Success," enabling companies to implement and customize sales force automation, customer support management and marketing automation components in as fast as nine business days--10 times faster than the promotion currently marketed by competitors such as Oracle Corporation. believes the days of traditional software are numbered and that companies no longer have to tolerate expensive, risky, difficult-to-use software that takes months or years to install and offers little or no return on investment.

While other companies offer a non-customized version of their product in 90 days, offers a fully functional and fully customized version of its service in as fast as nine business days. With, companies realize the benefits of CRM across their organizations almost immediately and begin to see an impressive return on investment (ROI) within months.'s implementation process includes gaining an understanding of a company's business needs, importing data and customizing the application. Additional information on "Nine Days to CRM Success" can be found at

"Thomas Cook's Americas sales force was up and running with in just a couple of days," said Michael DeSimone, vice president of e-commerce for Thomas Cook Global Services. "The biggest convenience for us was our ability to reconfigure the system to suit our needs without extra costs or the need for IT assistance."

"Time is a vital commodity to our customers. We accelerate their implementation so they quickly realize the benefits of our CRM service in their organization," said John Dillon, president and CEO of "With, companies will be on their way to building and maintaining profitable relationships with their customers in as fast as nine business days."

As the first complete CRM service to be offered online, was created to help companies improve productivity, maximize efficiency, gain competitive advantage and enhance long-term relationships with their customers. combines powerful online customer relationship management with a low total cost of ownership to provide a high-quality CRM application that shows a return on investment almost immediately.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.