Now In Use By 110,000 Subscribers At 8,000 Customers

Global Leader in On-Demand CRM Has More Than 14 Times As Many Subscribers As Siebel Systems

SAN FRANCISCO, Calif. - October 22, 2003 -®, the world leader in software-as-service, today announced it has reached a new milestone in the march towards the end of software - 110,000 subscribers - representing an increase of 10,000 new subscribers in the last 60 days.'s rapid growth stems from delivering an easy-to-use and reliable on-demand customer relationship management (CRM) service with industry-leading features and functionality that facilitate strong subscriber usage. In terms of both customers and subscribers, is more than double the size of all of the other hosted CRM providers combined. Siebel [NASDAQ: SEBL] is a distant second with 1,000 customers and 8,000 subscribers.

" added more on-demand subscribers in the last 60 days than Siebel has in total," said Marc Benioff, chairman and CEO, "The rapid growth to 110,000 subscribers has been possible through delivering clear and compelling value to customers globally. Customers that have made an investment in and commitment to our online CRM service will continue to reap the benefits of a cost-effective, full featured service that has consistently proven itself in the marketplace as worlds leading solution."

Hugh Bishop, senior vice president at analyst firm Aberdeen Group, forecasts in his "Worldwide CRM Spending: Forecast and Analysis 2002--2006" report that worldwide spending on hosted CRM subscriptions will "skyrocket to $2.8 billion by 2006." In addition, another Aberdeen Group survey found that 85 percent of respondents would evaluate hosted solution as they enter the market for CRM solutions (Hosted CRM Popularity Continues to Grow, September 2003). Driven by the costs and frustration of implementing traditional client/server software, many enterprises are turning to for cost-effective, easy-to-use CRM service. On-demand CRM is the automatic choice for companies that do not want to take multi-million dollar risks with expensive software and that need a solution to be implemented in days or weeks instead of months or years.

"'s proven track record of success in delivering software-as-service speaks for itself," said Joshua Greenbaum, principle of Enterprise Applications Consulting, Daly City, CA. "They have completely redefined the hosted software market and made hosted CRM a credible and financially viable represents a low-cost, low-risk investment in enterprise-class software-as-service that resonates with many corporations that have been burned by traditional software implementations. And has been able to do so while delivering a feature-rich set of services, including the new sforce client/service platform." has been dedicated to delivering the best on-demand CRM solution for five years. Because of's software-as-service model, frequent product upgrades are immediately available with no corresponding hardware requirements, consulting charges or upgrade costs. customers are able to take full advantage of development efforts immediately without changing subscription-based pricing structures. In addition, customers in multiple global locations can access multi-language and multi-currency information in real time in 11 languages.

With more than 8,000 customers and 110,000 subscribers worldwide speaking 11 languages, is the world's most successful application utility and the first profitable software-as-service provider. allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. is built on sforce, the client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland (NASDAQ: BORL) and Microsoft (NASDAQ: MSFT). The new Integration Server powered by TIBCO (NASDAQ: TIBX), available to customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL) and PeopleSoft (NASDAQ: PSFT) applications.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.