Announces 10,700 Customers and 161,000 Paying Subscribers Worldwide

Company's rapid growth is fueled by strong demand for on-demand CRM across small, medium and large enterprises

NEW YORK - July 21, 2004 - (NYSE: CRM), the market and technology leader in customer relationship management (CRM) on-demand, today announced that as of June 30, 2004, the company now has 10,700 customers and 161,000 users worldwide subscribing to's award-winning CRM service. The company added 900 customers and 14,000 paying subscribers in the first 60 days of the second fiscal quarter.

" has democratized CRM," said Marc Benioff, chairman and CEO, "Companies of all sizes - from small businesses to Fortune 500 enterprises - are experiencing CRM success with The world is moving to on-demand, and by relentlessly focusing on making each and every one of our customers successful, has become the market and technology leader in on-demand CRM."

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.