Salesforce.com's Multi-Tenant Service Hits New Milestone in On-Demand: Delivers More Than 100 Million Transactions in a Single Day
Demonstrates customer adoption of salesforce.com's applications and platform-as-a-service as
trusted standard for running business on-demand
More than 50 percent of transactions are via the company's Web services API, showcasing
extensive integration with enterprise mashups and business applications
SAN FRANCISCO - August 1, 2007 - Salesforce.com (NYSE: CRM), the market and technology leader in
on-demand business services, today announced that the company's multi-tenant service handled more
than 100 million transactions on July 26, 2007, the most it has ever managed in a single day. The
100,072,460 transactions (defined as page views plus API calls) are compelling evidence of customer
adoption and use of salesforce.com's on-demand platform and applications as well as third-party
applications available via the AppExchange. More than 50 percent of the transactions on the
company's industry-leading service were handled through its Web services API, demonstrating its
extensive use and integration with external Web services, enterprise mash-ups and sophisticated
business process and workflow applications.
Salesforce.com is delivering more transactions to more customers and at faster speeds. On
July 26th, for example, the average delivery speed was 253 milliseconds-slightly more than a
quarter of a second. System improvements continue to reduce the average time of page delivery even
as more and more customers and subscribers use the service. The average response time has been
declining and now averages lower than any previous time in the company's history.
"Delivering 100 million transactions in a single day demonstrates that customers are using
salesforce.com's multi-tenant platform and applications as the trusted standard for running their
business on-demand," said Marc Benioff, chairman and CEO, salesforce.com. "Customers are extending
on-demand computing beyond CRM by building their own applications with Apex on our platform, and
deploying applications from the AppExchange. In contrast with on-premise solutions where usage
metrics cannot be made available, our system performance shows that salesforce.com is being
embraced and adopted by customers."
Multi-Tenancy Delivers Availability and Performance
Delivering this level of performance is only possible through one of salesforce.com's key
innovations: a multi-tenant architecture. In contrast to single-tenant counterparts, multi-tenant
platforms share a single, common infrastructure and code base that is centrally maintained.
Individual customer deployments are unique, separate, and secure within this shared multi-tenant
platform, rather than separate physical stacks of hardware and software. Salesforce.com's
multi-tenant platform and applications are similar to consumer Web platforms like Yahoo, Amazon,
and eBay - all of which run a single code base that is shared by all users and upgraded
simultaneously - delivering all the benefits of innovative new releases, with none of the painful
legacy of upgrades. The same power of multi-tenancy ensures that Salesforce customers do not have
to rebuild their customizations or integrations every time the service is upgraded to the next
Transparency and Openness via Trust.salesforce.com
Salesforce.com delivers the transparency and openness of publishing real-time and historical
performance information at http://trust.salesforce.com. The statistics published on
http://trust.salesforce.com give the salesforce.com community real-time access to service
performance information at all times. Salesforce.com also remains the only provider of on-demand
services - or on-premise applications - that delivers the transparency and openness of publishing
real-time and historical performance information with trust.salesforce.com.
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.