Salesforce.com's customer service applications recognized for commitment to quality for the second year a row
SAN FRANCISCO - January 15, 2008 - Salesforce.com [NYSE: CRM], the market and technology leader in Software-as-a-Service and Platform-as-a-Service, today announced that Salesforce Call Center and Salesforce Customer Portal have received 2007 Product of the Year Awards from Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com) for the second year in a row. Customer Inter@ction Solutions has been a leading publication covering call center, CRM and teleservices industries since 1982.
"Salesforce Call Center and Salesforce Customer Portal were designed to meet the customer service needs of companies of all sizes to ensure customer satisfaction and loyalty, all delivered via the Software-as-a-Service model," said George Hu, executive vice president, products and marketing of salesforce.com. "We're proud to receive the Customer Inter@ction Solutions Product of the Year Awards, which highlight the quality and value our solutions deliver to our customers."
Salesforce Call Center's Software-as-a-Service customer service application is designed to help contact center agents work more efficiently. Packaged agent console, call scripting and email management tools provide instant access to information needed to quickly resolve customer inquiries and ensure consistent service quality while maximizing lead qualification, and up-sell and cross-sell efforts. Computer-telephony integration capabilities within Salesforce Call Center help companies leverage existing infrastructure and integrate it seamlessly within contact centers to improve call handling, response times and agent performance.
Salesforce Customer Portal delivers a powerful customer self-service portal that helps companies boost customer loyalty. The solution helps fully exploit the capabilities of Web 2.0 as the ideal channel to deliver superior self-service. With Salesforce Customer Portal, companies can deliver relevant customer information based on data from any source, share any application built on the Force.com Platform-as-a-Service, and get every department - from service to sales to operations - to engage with customers online.
"Customer Inter@ction Solutions is proud to honor salesforce.com with these 2007 Product of the Year Awards. For 10 years, Customer Interaction Solutions has been recognizing the most innovative products by bestowing this prestigious award to the most deserving companies. Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2007," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine. "Salesforce.com has proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We're proud to honor their achievements."
The Product of the Year Award winners for 2007 will be featured in the January 2008 issue of Customer Inter@ction Solutions magazine.
For more information about the 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.
Force.com Platform and the AppExchange
Force.com reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use Force.com to easily create a new generation of on-demand applications and deploy them worldwide as a service. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce with additional on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.