Chapter 4
Here’s why Salesforce is the #1 CRM for growing businesses.
Focus on customer success.
Salesforce was founded on a simple principle: to help our customers succeed. That principle has formed the basis of our business model, underscoring a culture of constant innovation throughout our organisation. We’ve built an entire ecosystem around customer success and packed it with teams of customer success managers, program architects, a broad network of partners and independent software vendors, and a vibrant and active Success Community.
What's more, we work with you to keep delivering value, even as your business grows and changes. From our customer success managers and consulting programs to our certifications program and Trailhead, we're dedicated to helping you get the most out of your Salesforce investments.
Grow your sales, service, and marketing with solutions specifically for small businesses.
Salesforce provides the leading tools that help small businesses find customers, win their business, and keep them happy for life. We make it easy to connect your systems so you can build closer relationships with customers and grow your business faster than ever.
Because we deliver cloud-based solutions, Salesforce requires none of the upfront cost of our on-premises competitors. There’s no need for expensive hardware installation or IT support, so an entire company can get up and running on Salesforce fast. Maintenance happens automatically, and if an issue arises, a support technician investigates the problem in a matter of minutes, not days. This means less downtime, cheaper maintenance, and more time spent growing the business.
Use a platform that grows with you.
Get cutting-edge technology and innovation with Salesforce, guaranteed.
Source: Salesforce Relationship Survey conducted 2014–2016 among 10,500+ customers randomly selected. Response sizes per question vary.