Founded in 1922, State Farm now has approximately 58,000 employees and nearly 19,000 contractor agents servicing 83 million policies and accounts across the United States. It offers more than 100 products, including auto, home, and life insurance, as well as banking, mutual funds, and commercial products.

Despite being the largest property and casualty insurer in the U.S., State Farm needed to transform to remain the market leader. “Changes were needed to rapidly improve our capabilities. Simplifying our systems, processes, and end-to-end customer experiences continues to be critical,” said Ahmad.