Join Salesfore executives, to see how local Trailblazers are transforming themselves in the Fourth Industrial Revolution. Salesforce will showcase how the leading companies are taking advantage of the new products and technologies recently announced at Dreamforce to dramatically change the way their employees across sales, service, marketing, and IT perform their jobs, skill up, and connect with customers in a trusted way. 

Time: 1:00 - 1:45 p.m.

In the 4th Industrial Revolution, new and innovative business models are emerging that generate better results by focusing on customer success. Rapid advancements in technology have also made it possible for smarter selling to happen anytime, anywhere, on any channel. Don't miss your first look at High Velocity Sales, a single, more efficient solution for the next-generation of sales reps and learn how to manage the entire customer lifecycle from quote to retention on the #1 CRM platform. You'll hear from customer Trailblazers on how they're using Sales Cloud, Pardot, CPQ, B2B Commerce and Einstein artificial intelligence to drive business across their entire organisation.

Time: 2:00 - 2:45 p.m.

The power of AI is redefining consumer interactions. Intelligent engagement is crucial for today's empowered consumer. Join Salesforce executives and local trailblazers to see how our customers are using the world's #1 Marketing and Service platform to transform how they deliver customer success. You'll hear how customer Trailblazers are using Marketing Cloud, Commerce Cloud, and Service Cloud to drive intelligent engagement and achieve customer success.

Time: 3:00 - 3:45 p.m.

Trust is foundational to creating a great customer experience. Our study also finds that now 95% of customers are more likely to be loyal to a company they trust while 92% are more likely to purchase additional products and services from trusted businesses. Making trust your number one value isn’t just the right thing to do; it’s also good business. Hear insights from the latest trust research and learn from Trailblazers how they build and develop trust to drive customer engagement and loyalty.

Time: 4:00 - 4:30 p.m.

Please join us in the Main Room for networking drinks and canapés during our Equality Hour.

Time: 4:30 - 6:00 p.m.

At Salesforce, we have noticed a tremendous shift in the world which we refer to as the fourth industrial revolution. The confluence of Cloud Computing, IOT and AI has unlocked the innovative ways for companies to monetise their products & services. Not only to support the new business model, customers also demand the capabilities to sell via different channels. Salesforce CPQ+Billing can help support companies' new monetisation strategy, enable the omni-channel sales process and help unify sales and finance teams to provide better customer experience.

Time: 12:00 - 12:20 p.m.

The complexity of manufacturing is not new, but there is a change in ecosystem demands that is influencing what manufacturers need to be successful in the modern world. The ecosystem now demands a unified digital experience, beyond price and product, which manufacturers need to digitally transform in order to deliver. Join us to learn how Trailblazers are transforming into customer-centric companies by creating digital touch points within each part of their ecosystem to better the manage all stages of the customer lifecycle.

Time: 12:30 - 12:50 p.m.

With 71% of the workforce actively seeking or open to a new job at any time, hear how the Salesforce Lightning Platform helps you quickly build and deploy engaging apps for your employees, helping to drive increased productivity and engagement.

Time: 2:00 - 2:20 p.m.

New to the MuleSoft Anypoint Platform? Join this session to learn what Anypoint Platform is, what problems it solves, how it works and what the benefits are from using it.

Time: 2:30 - 2:50 p.m.

Relationships and roles are complicated. For decades, financial institutions have struggled to bridge relationships across both the personal and professional financial needs of their customers. In this session, industry leaders will share insights and live demonstrations of how they are unlocking the full power of their consumer and commercial lines of business to unify the experience and drive unprecedented customer loyalty.

Time: 3:00 - 3:20 p.m.

Are you ready to elevate the way you track customer information from spreadsheets to a smarter, more automated process? In this session, we'll talk about the best way for small and growing businesses to get started on the world's #1 CRM - Salesforce Essentials - and how your teams can deliver a top-notch customer experience. Find out how to put customers at the centre of your business so you can start instantly, sell and deliver customer service faster, and scale as you grow with a complete platform. You'll leave with tips and tricks from customer Trailblazers who've grown with Essentials.

Time: 3:30 - 3:50 p.m.

Government delivers critical services, like health, safety, and economic functions, that enable people, communities, and businesses to thrive. Each of us puts our trust in the public sector every day, but there has been a rapidly growing gap between what government has the capacity to deliver and what we expect. The good news: through modernisation, governments can provide the 360-degree level of engagement and support that the public demands. Hear how Salesforce is partnering with city, state, and national governments around the world to bridge the citizens' expectations gap and the agencies' capacity gap to transform and shape the government of the future. With security, speed, and functionality, public servants are empowered to re-imagine how they maintain the public's trust and improve citizens' well-being, safety, and communities.

Time: 4:00 - 4:20 p.m.

You've made the investment in Salesforce, and now it's time to get your users on board. Come hear from Salesforce User Adoption experts as they share their top 10 tips for driving successful user adoption. You'll walk away with actionable activities you can implement right away.

Time: 12:00 - 12:20 p.m.

Consumers are loyal to experiences, not companies. In fact, 52% of B2C customers say they'd switch brands if they didn't feel they were getting a personalised experience. Many marketers are using disparate tools to manage channels causing a poor experience for the consumer. Join us as we showcase the marketing cloud platform work together to deliver personalised experiences from acquisition to purchase and beyond, by harmonising advertising activation, proactive outbound journeys with real-time inbound decisioning, and analytics for a seamless experience everywhere your customers are.

Time: 12:30 - 12:50 p.m.

Please check back closer to the event for session information.

Time: 2:00 - 2:20 p.m.

Today's consumers desire a seamless commerce and service experience that enables them to not only discover and purchase amazing products from a digital storefront, but also receive delightful service after the sale. Together, Commerce Cloud, Service Cloud, and Community Cloud deliver a holistic, seamless digital experience from purchase through after-sales support.

Time: 2:30 - 2:50 p.m.

Learn more about how Google Cloud and the Salesforce Customer Success Platform are transforming productivity in the workplace. During this session, we will highlight the overall partnership between Salesforce and Google. We will also announce new capabilities, preview our roadmap, and highlight some of our most successful customers that have transformed how they work using the power of the Salesforce Platform and Google.

Time: 3:00 - 3:20 p.m.

Learn how to harness the latest features of Trailhead and the new Trailhead Tracker app to create an engaging learning strategy for your organisation. We'll also share how myTrailhead, Trailhead with your brand and your content, can help you reinvent learning and enablement for your employees.

Time: 3:30 - 3:50 p.m.

Einstein has grown to become a family of Salesforce technologies that span the realms of data discovery, business outcome predictions, augmented action recommendations, and even text and image classification. With so many products and features, how do you decide which Einstein solution is right for you? Join us for a broad overview of the available and upcoming Einstein capabilities, and learn how you should apply each to different business problems.

Time: 4:00 - 4:20 p.m.

AirAsia is Malaysia's largest airline by fleet size and destinations. They use Service Cloud, Sales Cloud and Community Cloud to deliver great customer experiences. Join us to learn how AirAsia leverages the Lightning Experience as the "glue" so these clouds work together to drive sales & service excellence. Working with Success Cloud, AirAsia surged in their adoption of Lightning from day one. Get tips on how Lightning Adoption can drive positive business outcomes.

Time: 12:00 - 12:20 p.m.

Implementation is a journey, not a destination. Learn from a Salesforce Architect and make yours an epic ride.

Time: 12:30 - 12:50 p.m.

Are you ready for Lightning? This session will cover the essential things you need to know before migrating to Lightning, including Lightning Readiness Report, identifying quick wins, and a live demo of key features and resources.

Time: 2:00 - 2:20 p.m.

It doesn’t matter how great your Salesforce solution is if users don’t use it. Join us to learn adoption strategy best practices such as executive sponsorship, training, and motivation to positively impact the acceptance and usage of Salesforce in your organisation.

Time: 2:30 - 2:50 p.m.

Why are Premier Success Plans the most popular plan? Because they help customers get the most out of all their Salesforce capabilities, faster. Join us to learn how to put Accelerators, 24/7 support, Admin Assist, and Developer Support to work for you, so you can see big results with Salesforce.

Time: 3:00 - 3:20 p.m.

3 Times a year we upgrade Salesforce, and each “Release” is chock-full of innovation. Learn how some of our biggest customers plan for, troubleshoot and deploy new features that make them smarter and more productive.

Time: 3:30 - 3:50 p.m.

Are you ready for Lightning? This session will cover the essential things you need to know before migrating to Lightning, including Lightning Readiness Report, identifying quick wins, and a live demo of key features and resources.

Time: 4:00 - 4:20 pm

Are you wondering how to manage your Lightning transition? Join our small group session with Salesforce experts and other customers to hear what to do during the preparation, rollout, and optimisation phases of your transition. Understand how to evaluate technical processes, develop a launch strategy, monitor success metrics, and much more.

Time: 12:00 - 12:45 p.m.

Data quality problems can turn a workday into a really long slog. Join us for a small group discussion with Salesforce experts and other customers to learn the steps to effective data management. We'll discuss best practices for using Salesforce to improve data profiling, cleansing, governance, and standardisation. You'll learn what it takes to get data that enables your team to work at peak levels of performance.

Time: 12:00 - 12:45 p.m.

Tracking sales metrics correctly can mean the difference between hitting your goal and ending up in an entirely different place. Join our small group discussion with other customers to learn how to create reliable reports and dashboards using metrics that make sense for your business objectives. We will discuss best practices for identifying, creating, managing, and assigning metrics so everyone on your team can make better decisions.

Time: 2:00 - 2:45 p.m.

Join us for an intimate and interactive discussion with other customers to learn about strategies and best practices on how to quickly get started with Service Cloud. Get up and running quickly with the basics using Case assignment and escalation to route Cases to your agents who will be able to provide world class customer service using the Salesforce Console for Service. Discover how Reports & Dashboards measure key service metrics and KPIs, allowing you to improve your operations. We will also discuss how Knowledge and Entitlements & Milestones will help your agents become more efficient.

Time: 2:00 - 2:45pm

Achieving a higher level of Salesforce adoption depends on increasing engagement. Join this small group discussion with other customers and learn how to lead users along the path to acceptance and usage of Salesforce in your organisation. We’ll show you how to empower managers and individual contributors and we’ll discuss strategies for increasing the value of Salesforce among your users.

Time: 3:00 - 3:45pm

Are you wondering how to manage your Lightning transition? Join our small group session with Salesforce experts and other customers to hear what to do during the preparation, rollout, and optimisation phases of your transition. Understand how to evaluate technical processes, develop a launch strategy, monitor success metrics, and much more.

Time: 3:00 - 3:45pm

You've made the investment in Salesforce, and now it's time to get your users on board. Come hear from Salesforce User Adoption experts as they share their top tips for driving successful user adoption. You'll walk away with actionable activities you can implement right away.

Time: 3:00 - 3:40 p.m.

Keeping up with both Salesforce releases and business changes can be a challenge. Without effective Change Management, conflicting priorities can lead to lots of starts and stops. Join our small group session with Salesforce experts and other customers to learn how to make it all flow smoothly. We’ll share strategies on who to include when planning for change, how to entice users to provide feedback, and what you should be thinking of when developing a change process to increase Salesforce ROI.

Time: 4:00 - 4:45 p.m.

Journey-led transformations deliver impact across many key business metrics; time saved, more revenue, and happier customers at a lower cost. Join this interactive discussion and explore how your campaigns can have an even more significant business impact by aligning your goals with the customer experience.

Time: 4:00 - 4:45 p.m.