Executive

conversations

with Leandro Perez

Senior Vice President & Chief Marketing Officer, Asia Pacific Salesforce
 
 

Conversations with senior executives
around the globe

Discover how to deliver personalised experiences and connect with your customers in a whole new way with Salesforce top executives and customers sharing unique perspectives, real world examples and their thoughts on how the future of business is CRM + AI + Data + Trust.
 

Latest Episode – Episode 27

How AI is revolutionising the approach to people and culture at Salesforce

From boosting skills relevancy to improving employee experience, AI is revolutionising people and culture, says Nathalie Scardino, Salesforce President and Chief People Officer. But it’s important we remember to bring employees along on the journey, and ensure they have a voice.
 

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Hear from thought-leaders and industry experts and reimagine what’s possible for your business and customers. Drive change while working smarter and building deeper customer relationships – starting now.

Stay up to date with the latest episodes, visit the Executive Conversations YouTube playlist. 
 

All Episodes

 

Episode 27

How AI is revolutionising the approach to people and culture at Salesforce

From boosting skills relevancy to improving employee experience, AI is revolutionising people and culture, says Nathalie Scardino, Salesforce President and Chief People Officer. But it’s important we remember to bring employees along on the journey, and ensure they have a voice.

Episode 26

From large corporations to SMBs: why AI isn’t a choice, but an imperative?

It’s never been a better time to work in sales, according to Salesforce EVP & GM Sales Cloud, Ketan Karkhanis. Helping manage multiple admin tasks and freeing up precious time, AI also solves top-of-the-funnel disconnects and enhances value creation.

Episode 25

How Fisher & Paykel are tackling transformation and AI for the best brand experiences

As Chief Digital Officer at Fisher & Paykel Appliances, Rudi Khoury leads a business unit that is driving their end-to-end digital transformation, working with the C-suite. That includes experimenting with AI pilots, which Rudi believes will impact every part of the business.
 

Episode 24

Building a unified customer profile in a data rich, and AI-first world

After leading our customer 360 and Multi-Cloud integration strategy, Salesforce EVP of Product & Industries, Patrick Stokes, continues to pursue our ongoing mission: to deliver a unified customer identity and profile across all our applications, with data and AI front of mind.

Episode 23

Dreamforce Special: How is an improved CX driving a speedy transformation at Ocean Network Express?

Rolling out a sales CRM in a mere six months, General Manager of Global Commercial and Service Management at Ocean Network Express, Sundaramurthy Pandurangan explains: it’s all in the pursuit of superior customer experience, and better visibility over customer cases.

Episode 22

Dreamforce Special: What’s the one big thing driving CRM and AI approaches at NAB?

Whether it’s transitioning to a new CRM or planning a suite of AI tools, NAB has relationship-led experiences as their core focus, according to Charlotte Cadness, Executive in NAB's Digital Data Analytics Division. And the wins are already evident.
 

Episode 21

Dreamforce Special: What are the greatest opportunities AI will deliver in our future?

When you have a technology, like AI, that will transform virtually every aspect of our lives, almost everywhere, there are bound to be issues; but also massive opportunities, says Peter Schwartz, Senior Vice President of Strategic Planning and Chief Futures Officer at Salesforce.

Episode 20

Dreamforce Special: How to earn customer trust as you implement AI in business

When businesses adopt AI in their interactions, they must be ready to inform customers when it’s happening, what to expect from it, and how their data will be used. That advice and more from Chief Ethical and Humane Use Officer at Salesforce, Paula Goldman.

Episode 19

Dreamforce Special: Why you shouldn’t be afraid to embrace generative AI, whatever your generation

Parker Harris, Chief Technology Officer at Salesforce, reflects on his 25 years at Salesforce and the values that ground us. With generative AI the watershed technological moment of our times, his advice for organisations is to move forward, but safely, and not too fast.
 

Episode 18

Dreamforce Special: How do we prepare for the next waves of AI, using kindness as our guiding value?

Amy Weaver, President & Chief Financial Officer at Salesforce explains how the CFO role has evolved into one of the most strategic in the C-suite, with growth and efficiency prized goals. One of the biggest challenges for executives will be riding the AI tsunamis ahead.

Episode 17

What does the future of generative AI look like in India?

Speaking about generative AI uses cases in India, Arundhati Bhattacharya, Chairperson & Chief Executive Officer Salesforce India is passionate about its potential. But as multiple industries experiment with AI, there are some burning customer questions to address.

Episode 16

How Generative AI is driving sales productivity, revenue and relationships

Tony Fernicola, President and Chief Customer Officer Salesforce talks about the most successful sales teams of today and the technology supporting them; also the exciting generative AI set to boost sales productivity and build relationships.
 

Episode 15

How to harness the power of AI to deliver limitless customer experiences

Learn how generative AI is breaking down silos between sales and marketing, enabling seamless collaboration and driving customer-centric strategies.

Episode 14

Why Trust is More Important Than Ever in Driving Customer Success Now

We’ve shifted the way we live and work, and there’s more change on the horizon. Chief Adoption Officer at Salesforce, Polly Sumner, restates the importance of company values, and describes the reinvention she’s seeing across sectors.

Episode 13

How Flexibility Improves Productivity and Fuels Better Business Outcomes

Brian Elliott, Executive Leader of Future Forum and Slack SVP, outlines how work flexibility – in both location and schedule - can attract and retain talent across industries, and in the process, improve productivity, connection and engagement.
 

Episode 12

How Consistency, Personalisation and Automation Are Transforming Customer Service

Service today is about connecting with customers in a personalised, consistent way – on their preferred channel, says Taksina Eammano, Salesforce EVP and GM Field Service. Also being able to scale and automate your process for business growth.

Episode 11

The Age of Data - Building Your Data Culture

Data is “like air and water” - essential for survival in any industry, according to data advocate and Tableau Chief Product Officer, Francois Ajenstat. Here he talks about data democratisation, the importance of a data culture and why it’s everyone’s responsibility.

Episode 10

How Do We Make Customer Centricity More than a Tagline?

Salesforce VP and Global Innovation Evangelist Brian Solis explains the new mindset required for true customer centricity, and how humanising technology can put the magic back into customer service.
 

Episode 9

Have We Over-Pivoted to CX, at the Expense of EX?

Tiffani Bova, Global Growth and Innovation Evangelist Salesforce talks about the critical need for better employee experience to accelerate growth, and why it's everybody's job to ensure that happens, rallying around one common metric.

Episode 8

Nathan Barling, Vice President of Product Marketing Salesforce, unpacks the third-party data changes coming soon (some are already here!), and why you need to act quickly.

Episode 7

What is a Digital HQ, and Why Do You Need One?

Rob Seaman, Salesforce SVP of Product Management for Slack makes his case for the workplace of the future, a flexible, connected space that unshackles experience, engaging both customers and employees.
 

Episode 6

What Kind of Business Are You Building for the New Consumer?

Michael Maoz, SVP, Innovation Strategy Salesforce explains the need for differentiated experiences that help your customers express their own values, with customer service playing a lead role.

Episode 5

Why Marketers Should Lead Your Business Transformation

Jon Suarez-Davis, SVP Marketing Strategy and Innovation, Salesforce, explains why CMOs are now in a unique position to take the lead on business transformation.

Episode 4

Making Effective Decisions in the Face of Uncertainty

Peter Schwartz, SVP Strategic Planning, Salesforce, explains what scenario planning is and how it can help us make better decisions for an uncertain future.
 

Episode 3

Creating an Inclusive & Collaborative Environment in a Success from Anywhere World

Craig Cuffie, EVP and Chief Procurement Officer, Salesforce, gives his unique perspective on creating an inclusive and collaborative environment where employees can really thrive in a Success from Anywhere World.

Episode 2

What Does Successful Leadership Look Like in the New World?

Polly Sumner, Chief Adoption Officer, Salesforce, provides a first-hand perspective on leadership in the new world.

Episode 1

Is Customer Loyalty the New Currency?

Neeracha Taychakhoonavudh, EVP Global Success and Strategy, Salesforce, explains why digital transformation is now a priority for all business leaders who are serious about engaging customers, motivating employees and driving growth.
 
 
 

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