2:00 p.m. - 2:30 p.m.

Registration & Partner Showcase (Light lunch provided)

2:15 p.m. - 2:30 p.m.

Pre-show LIVE Customer Interviews

Hear from inspiring industry-leading customers who are defining the new status quo for customer connection.

2:30 p.m. - 3:20 p.m.

Keynote: The Connected Customer of the Future

In a hyper connected, knowledge sharing economy, companies must re-invent and significantly enhance or replace their existing processes in order to be a relevant part of this customer revolution. To stay relevant means companies must evolve and develop the ability to maintain and foster 1-to-1 customer relationships.

Are you ready for a new kind of customer success? Join us for the all-new "Customer of the Future" to see how you can drive digital transformation and make every employee a customer hero. Learn firsthand from leading customers how to sell, service, market, and succeed like never before in the age of the customer.

3:20 p.m. - 4:00 p.m.

Automating The Age of the Customer

What are our top customers doing to build better pipeline, accelerate sales rep productivity, and maximise sales results? How can you use the brand new Salesforce Lightning Experience to accelerate adoption and drive value for every user? In this session, we'll walk you through the critical steps and best practices sales organizations should follow and give you a first-hand look at how the Salesforce Lightning Experience helps reps sell smarter and faster from anywhere. Come watch live demonstrations of new features and hear from customers who have increased productivity, efficiency and customer service with Salesforce.

4:00 p.m. - 4:20 p.m.

Afternoon Tea

4:20 p.m. - 5:00 p.m.

Personalised & Predictive Journeys

In the age of the connected customer, Marketers are being challenged to predict the optimal next step in customers’ journey across the organisation. This session will focus on personalised customer journeys across various channels including social and mobile, and will feature presentations from Salesforce customers who have embarked on this journey.

5:00 p.m. - 5:40 p.m.

A New Era for Service in the Connected World

Customer service is evolving as customers are increasingly connected to each other, to their devices and to more products than ever before. Join our experts and guests to learn how organizations of all sizes and across all industries are using Service Cloud to deliver in-context service everywhere, supercharge agent productivity and provide smarter support in today's hyper-connected world. Learn how to create and execute a vision for customer service to meet and exceed the needs of your customers.

5:40 p.m. - 6:40 p.m.

Networking Reception

* Agenda subject to change