World Tour Essentials Asia
Agenda
9:00 a.m.–10:00 a.m.
10:00 a.m.–11:10 a.m. – Keynote
Hear from local and global leaders and Trailblazers as we explore how the future of business is AI + Data + CRM with Salesforce Customer 360.
Location:
Main Keynote Room
11:30 a.m.–12:00 p.m. – Morning Breakouts
Join service leaders and Anantara Vacation Club as they share insights on how to harness data and AI to generate life long loyalty.
Location:
Main Keynote Room
Tableau, the #1 analytics platform, drives better business outcomes and intelligent customer experiences with insights everywhere, for everyone! Learn how a data-led digital transformation, AI-powered insights and putting data into the flow of work, can enhance your Customer 360 and foster a data culture that takes business productivity to the next level.
Location:
Campground Breakout
12:00 p.m.–1:30 p.m.
Following the Keynote, join us in the Campground for lunch and networking.
If you indicated that you had dietary requests during registering, please see the designated areas to collect your lunch.
Location:
Campground
12:15 p.m.–3:30 p.m. – Afternoon Breakouts
With Trust as our #1 value, we have a clear approach to building solutions which are focused on keeping your data secure and compliant on the Salesforce Platform.
During this deep dive session, learn more about proactive monitoring and how to build a defence mechanism against sophisticated cyber attacks. We'll discuss and demonstrate how we can partner to infuse governance into every part of your organisation — from development to deployment. Boosting your security and reliability can reduce costly mistakes, and more importantly, build customer trust.
Time:
12:15 p.m.–12:45 p.m.
Location:
Campground Breakout
Sales Cloud helps you do more with less on one complete platform. See how we’re digital first, accelerated by automation, and powered by real-time data and AI to increase productivity and reduce costs.
Time:
12:45 p.m.–1:15 p.m.
Location:
Main Keynote Room
Data is intrinsic in today’s organisations, yet is a hugely underused asset. From customer data to product data to transactional data, learn how to use Salesforce and MuleSoft to unlock your enterprise data to create, improve and optimise experiences customers want to be a part of.
Time:
1:00 p.m.–1:30 p.m.
Location:
Campground Breakout
The pressure is on for Marketing professionals to "do more with less" and drive results in the face of economic downturn. Join us to learn how Marketing Cloud can help you can achieve business growth, foster lifelong customer loyalty, and deliver impactful customer experiences using a first-party data strategy.
Time:
1:30 p.m.–2:00 p.m.
Location:
Main Keynote Room
We're in a new world! Companies need more than growth. Learn how MuleSoft empowers you to connect and automate your business to boost productivity and efficiency, reduce costs, and accelerate time to market to deliver intelligent customer experiences, faster.
Time:
1:45 p.m.–2:15 p.m.
Location:
Campground Breakout
Discover how Slack enables productivity for your business, now with generative AI. Learn how Slack is the engagement layer for Customer 360, powered by automation, knowledge sharing, and connection.
Time:
2:15 p.m.–2:45 p.m.
Location:
Main Keynote Room
Getting the most from your technology investment requires new ways of thinking and working. Join us for the 5 elements of the Salesforce Way, our framework for long-term success and speed-to-value.
Time:
2:30 p.m–3:00 p.m.
Location:
Campground Breakout
Learn how brands are improving customer engagement by building a successful mobile-first strategy using WhatsApp. Leave this session with tips on how to transform mobile moments.
Time:
3:00 p.m.–3:30 p.m.
Location:
Main Keynote Room
11:15 a.m.–3:30 p.m. – Slack Campground Theatre
New to Slack? No problems! Get comfortable and learn how you and your organisation can accelerate work and unlock productivity with Slack 101.
Time:
11:30 a.m.–11:45 a.m.
Location:
Campground, Slack Theatre
The average professional has roughly 26 meetings a week. That can be more than half of a 40-hour workweek! In this session, we'll share how you can increase employee productivity by replacing inefficient meetings with flexible alternatives like channels, huddles, clips, and workflows.
Time:
12:00 p.m.–12:15 p.m.
Location:
Campground, Slack Theatre
Boost the value of your tech stack by using Slack and Customer 360 to improve team performance and productivity! Understand how customers and partners unlock their investment by using Slack and Customer 360 together.
Time:
12:30 p.m.–12:45 p.m.
Location:
Campground, Slack Theatre
Learn best practices for boosting sales productivity with the Slack-Sales Cloud integration. Automate admin tasks to focus on selling, improve pipeline accuracy, and increase deal velocity to win more deals as a team.
Time:
1:15 p.m.–1:30 p.m.
Location:
Campground, Slack Theatre
"Slack is too noisy. It's informal. It's just a chat app." We've heard them all! In this session, you'll get the inside scoop from Slack experts who debunk these misconceptions and show you how to unlock your productivity potential.
Time:
2:00 p.m.–2:15 p.m.
Location:
Campground, Slack Theatre
Learn more about the collaboration software industry landscape, how Slack stands out among the alternatives, and why customers choose to invest choose to invest in Salesforce to deliver success now.
Time:
2:45 p.m.–3:00 p.m.
Location:
Campground, Slack Theatre