SuccessNext Industry Series: Transforming brands and accelerating growth in the new retail world
In the new digital era, where every transaction is an omni-sale, it’s not enough to just personalise by channel to shoppers today. They are demanding that you are everywhere they are, you are relevant and you are delighting them every chance you can.
Join us and hear from our Salesforce experts Matt Marcotte, Global Head of Retail and Consumer Goods Strategy and Annie Teo, Regional Sales Director, Service Cloud as they unpack key trends, insights and learnings from this curated session that you can tap on immediately:
- Leveraging data to stay agile and keep pace with rapidly changing evolving demands and preferences
- Keeping consumers loyal and engaged when it is easy to switch products, brands and retailers
- Building smarter, personalised engagements at scale
Matt Marcotte | Global Head of Retail and Consumer Goods Industry Advisors | Salesforce
Annie Teo | Regional Sales Director, Service Cloud and Platform, ASEAN | Salesforce