See the trends shaping the future of small and medium businesses.

 

Fill out the form below to access the report

Enter your first name
Enter your last name
Select your title
Enter a valid email address
Enter a valid phone number
Enter your company name
Select the number of employees
Select your country
By registering I confirm that I have read and agree to the Privacy Statement.
This is a required field
 

1. Communities and Governments Step Up

 
Animated Pie Chart showing 67%

Sixty-seven percent of SMB leaders say community support has been important to their company’s survival.

 

2. Customer and Employee Engagement Take Priority

 
Animated Pie Chart showing 71%

Seventy-one percent of SMBs say their customers expect online transactions and nearly the same proportion have an ecommerce presence.

 

3. SMBs Embrace the Digital-First World

 
Animated Pie Chart showing more than 50%

More than half of growing SMBs accelerated investments in sales and customer service technology over the past year.

 

4. SMBs Foresee Long-Term Changes

 
Animated Pie Chart showing 75%

Seventy-five percent of SMB leaders believe shifts they’ve made to their business operations over the past year will benefit them long-term.