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Explore behaviours and expectations of over 10,000 global consumers.

 
Did you know 58% of shoppers are expected to make holiday purchases with an app this year? That’s just one way consumers are signaling their desire for greater ease, fewer interruptions, and more personalisation. In this report you’ll get hundreds of data-driven insights to help you inform a winning, shopper-first strategy. Highlights include:
How to differentiate in a crowded retail landscape
Emerging opportunities in digital
The evolving role of brick-and-mortar stores
The importance of trust and sustainability
2019 holiday shopping predictions
 

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