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Discover the digital trends being navigated now.
See insights and trends from consumers, marketers, and professionals.
What’s next in a digital-first world? Find out in our “Digital Trends Report,” where you’ll learn why:
72% of marketers say meeting customer expectations is more difficult than a year ago
79% of service professionals say it’s impossible to provide great service without full customer context
80% of customers say the experience a company provides is as important as its products or services
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*Source: Salesforce Customer Success Metrics Survey, conducted 2015-2019 among 7000+ customers randomly selected. Response sizes per question vary.