Salesforce.com Positioned as a Leader in the 2014 Gartner Magic Quadrant for CRM Customer Engagement Centers
More than 100,000 customers globally are using the Salesforce 1 Platform to provide unparalleled mobility in a CRM tool. With Service Cloud, you can deliver great, customer support in whatever channels customers are using. Anytime. Anywhere. And you’ll do so while increasing:
Agent productivity by 40%
Customer satisfaction by 37%
First contact resolution by 37%
Customer retention by 34%
"Through 2017, 60% of core customer support functionality (that is, consumer-facing support) for CECs will be in a SaaS model, although 90% of buyers will prefer this model."
—2014 Gartner Magic Quadrant for CRM Customer Engagement Centers, Michael Maoz, April 24, 2014