{"id":59,"date":"2024-04-02T19:44:00","date_gmt":"2024-04-02T19:44:00","guid":{"rendered":""},"modified":"2025-09-24T13:08:56","modified_gmt":"2025-09-24T05:08:56","slug":"salesforce-launches-pro-suite-an-all-in-one-crm-solution-for-smes-to-drive-sales-and-customer-experience","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2024\/04\/02\/salesforce-launches-pro-suite-an-all-in-one-crm-solution-for-smes-to-drive-sales-and-customer-experience\/","title":{"rendered":"Salesforce launches Pro Suite, an All-in-One CRM Solution for SMEs to drive sales and customer experience"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Pro Suite helps growing businesses get the most out of their CRM, combining Salesforce\u2019s marketing, sales, service, and commerce capabilities in one simple, out-of-the-box experience<\/em><\/p>\n\n\n\n<p><strong>SINGAPORE \u2014 APRIL 2, 2024 \u2013<\/strong> Salesforce has announced the general availability of <a href=\"https:\/\/www.salesforce.com\/news\/stories\/pro-suite-launch\/\">Pro Suite<\/a>, a flexible, scalable, all-in-one offering to help small and medium enterprises (SMEs) get started and scale on the #1 AI CRM. Powered by Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/products\/platform\/?d=cta-body-promo-8\">Einstein 1 Platform<\/a> and <a href=\"https:\/\/www.salesforce.com\/products\/data\/?d=cta-body-promo-8\">Data Cloud<\/a>, Pro Suite helps customers grow their operations with one ready-to-use and easy-to-implement solution.<\/p>\n\n\n\n<p>A recent <a href=\"https:\/\/www.sbf.org.sg\/docs\/default-source\/advocacy-policy\/sbf-research-reports\/nbs-2023-2024---final-report-(final-version).pdf?sfvrsn=8c6eb618_1\">study<\/a> found that the top business challenge for SMEs in 2024 is escalating business costs. Over 90% of SMEs surveyed acknowledge the importance of business transformation in coping with this. Refining operational processes, advancing product and service innovation, and elevating customer experiences are top priorities for businesses this year.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>With Pro Suite, SMEs can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Break down data silos <\/strong>across multiple tech systems and departments, and create a 360-degree view of customers with <a href=\"https:\/\/www.salesforce.com\/products\/data\/\">Data Cloud<\/a>. This powers CRM, AI, automation and analytics across any business process.&nbsp;<\/li>\n\n\n\n<li><strong>Increase lead generation <\/strong>with campaign templates, content personalisation, and performance analytics to reach the right prospects with the right message at the right time.&nbsp;<\/li>\n\n\n\n<li><strong>Drive faster sales<\/strong> with forecasting, quoting, and direct online payments to streamline revenue collection.<\/li>\n\n\n\n<li><strong>Answer customer questions fast<\/strong> with chat and messaging capabilities available on customer websites and apps.<\/li>\n\n\n\n<li><strong>Extend the power of AI CRM<\/strong> through <a href=\"https:\/\/appexchange.salesforce.com\/?d=cta-body-promo-8\">AppExchange<\/a>, Salesforce\u2019s trusted enterprise cloud marketplace, with an ecosystem of apps and experts to drive results across any industry, department, or product.<\/li>\n<\/ul>\n\n\n\n<p><strong>Pro Suite scales together with the business<\/strong><\/p>\n\n\n\n<p>Pro Suite expands on the capabilities of Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/products\/salesforce-starter\/?d=cta-body-promo-8\">Starter Suite<\/a>, an all-in-one CRM app with built-in AI that helps SMEs generate leads, win customers and keep them. Salesforce launched Starter Suite in 2023 to equip SMEs with a simple, out-of-the-box CRM with easy-to-use capabilities. It gives employees the tools to handle critical tasks quickly, including tracking sales leads, managing customer service cases, sending customer emails, collecting direct payments, and more.<\/p>\n\n\n\n<p>Pro Suite is built on the <a href=\"https:\/\/www.salesforce.com\/products\/platform\/?d=cta-body-promo-8\">Einstein 1 Platform<\/a>, an extensible enterprise AI platform that empowers SMEs to get started easily with right-sized solutions while ensuring they can scale seamlessly. Pro Suite offers a seamless growth path from Starter Suite for growing businesses with the tools they need to support more complex business processes. In addition to the functionality of Starter Suite, Pro Suite provides advanced features and more customisation, such as workflow and process automation, sales forecasting and quoting, and live chat for customer service.&nbsp;<\/p>\n\n\n\n<p><strong>Quote<\/strong><\/p>\n\n\n\n<p>\u201cSMEs form the foundation of the ASEAN economy and drive the region\u2019s growth. SMEs typically struggle to scale their business to the next phase of growth with limited resources to manage more complex processes. Finding new ways to improve efficiency and innovate is critical to navigating through this challenge and the increasingly competitive business landscape,\u201d said <strong>Sujith Abraham, Senior Vice President and General Manager for Salesforce ASEAN. <\/strong>\u201cPro Suite helps SMEs to break the data silos that are hindering them from using AI and automation and create a unified view of their customer data with Data Cloud. This is the heart of deeper customer relationships. As an affordable, intuitive, and scalable solution, Pro Suite positions SMEs for better productivity and efficiency and solves today&#8217;s business challenges.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Availability:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pro Suite is generally available today.<\/li>\n\n\n\n<li>Pro Suite is priced at USD$100 per user per month. More details <a href=\"https:\/\/www.salesforce.com\/products\/small-business-pricing\/?d=cta-body-promo-8\">here<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><strong>More information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/products\/prosuite\/?d=cta-body-promo-8\">Pro Suite<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/starter\/starter-prosuite-feature-comparison.pdf\">Compare<\/a> Starter and Pro Suite<\/li>\n\n\n\n<li>Try Pro Suite for free for 30 days <a href=\"https:\/\/www.salesforce.com\/form\/signup\/freetrial-prosuite\/?d=pb\/?d=cta-body-promo-8\">here<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Pro Suite helps growing businesses get the most out of their CRM, combining Salesforce\u2019s marketing, sales, service, and commerce capabilities in one simple, out-of-the-box experience SINGAPORE \u2014 APRIL 2, 2024 \u2013 Salesforce has announced the general availability of Pro Suite, a flexible, scalable, all-in-one offering to help small and medium enterprises (SMEs) get started and [&hellip;]<\/p>\n","protected":false},"author":467,"featured_media":396,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[56,59],"sf_theme":[68],"sf_topic":[12,24,42],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[3],"sf_collection":[],"sf_visibility":[],"coauthors":[311],"class_list":["post-59","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases","sf_content_type-press-releases-product","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-data","sf_topic-small-business","sf_location-singapore"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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