{"id":881,"date":"2025-10-17T10:00:00","date_gmt":"2025-10-17T02:00:00","guid":{"rendered":""},"modified":"2025-11-11T17:49:38","modified_gmt":"2025-11-11T09:49:38","slug":"salesforce-and-openai-partner-across-enterprise-work-and-commerce","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/","title":{"rendered":"Salesforce and OpenAI Partner Across Enterprise Work and Commerce"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>The world\u2019s #1 AI CRM&nbsp; will surface directly in ChatGPT<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>New integrations bring OpenAI frontier models and Salesforce into unified experiences across both platforms<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>MANILA \u2014 October 17, 2025 \u2014<\/strong> Salesforce (NYSE: CRM) and OpenAI today announced an expanded strategic partnership, establishing a new generation of employee and consumer experiences powered by Salesforce&#8217;s <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> 360 and OpenAI frontier models.\u00a0<\/p>\n\n\n\n<p>This first of its kind partnership will let companies access Salesforce&#8217;s Agentforce 360 platform in ChatGPT \u2014 querying sales records, reviewing customer conversations, or building Tableau visualizations, simply by typing a query into ChatGPT. They can also use OpenAI\u2019s latest frontier models, including GPT-5, to build <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> and prompts within the Salesforce Platform. And a new commerce experience will give shared customers the ability to sell to hundreds of millions of potential U.S. users in ChatGPT while keeping full control of their processes, data, and customer relationships.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.salesforce.com\/saas\/\" target=\"_blank\" rel=\"noreferrer noopener\">SaaS<\/a> landscape is changing \u2014 with dedicated point-and-click applications evolving to include multi-surface, agent-driven conversations. This partnership advances that shift by combining OpenAI\u2019s frontier models and capabilities and Salesforce\u2019s data-grounded enterprise workflows across ChatGPT and Slack, which together support over 800 million weekly users and 5.2 billion weekly messages, respectively. As a result, this makes it easy for Salesforce and OpenAI customers to tap into powerful, enterprise-grade AI, right in their preferred surface environment.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Our partnership with Salesforce is about making the tools people use every day work better together, so work feels more natural and connected.<\/p>\n<cite>Sam Altman, Co-founder and CEO, OpenAI<\/cite><\/blockquote>\n\n\n\n<p>\u201cOur partnership with Salesforce is about making the tools people use every day work better together, so work feels more natural and connected. It&#8217;s an important step in how AI can improve daily workflows under our efforts together,\u201d said Sam Altman, co-founder and CEO of OpenAI.<\/p>\n\n\n\n<p>\u201cAs consumers, we already get instant recommendations or insights from ChatGPT,\u201d said Marc Benioff, Chair and CEO of Salesforce. \u201cNow enterprises can deliver that same intelligence and immediacy. By uniting the world\u2019s leading frontier AI with the world\u2019s #1 AI CRM, we\u2019re creating the trusted foundation for companies to become Agentic Enterprises.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By uniting the world\u2019s leading frontier AI with the world\u2019s #1 AI CRM, we\u2019re creating the trusted foundation for companies to become Agentic Enterprises.<\/p>\n<cite>Marc Benioff, Chair and CEO, Salesforce<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integration-across-both-platforms\"><strong>Integration Across Both Platforms<\/strong><\/h2>\n\n\n\n<p>Today\u2019s announcement includes the following integrations:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce 360 apps in ChatGPT: <\/strong>Salesforce\u2019s apps will be accessible through the <a href=\"https:\/\/openai.com\/index\/introducing-apps-in-chatgpt\/\" target=\"_blank\" rel=\"noreferrer noopener\">Apps in ChatGPT<\/a> program, bringing enterprise intelligence, CRM data, and Tableau visualizations right into ChatGPT conversations.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Instant Checkout and Agentforce Commerce: <\/strong>Agentforce Commerce will integrate with the <a href=\"https:\/\/developers.openai.com\/commerce\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Commerce Protocol<\/a>, the standard that powers <a href=\"https:\/\/openai.com\/index\/buy-it-in-chatgpt\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instant Checkout<\/a> in ChatGPT, designed to give merchants a new way to reach hundreds of millions of potential customers while keeping full control of their orders, payments, fulfillment, and customer relationships.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ChatGPT in Slack: <\/strong>The <a href=\"https:\/\/www.salesforce.com\/slack\/native-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">ChatGPT app for Slack<\/a> now brings ChatGPT directly into Slack, enabling teams to quickly and seamlessly surface insights, draft content, and summarize complex conversations in the flow of work. The integration also improves Slack search results by incorporating internal knowledge from ChatGPT-connected tools.<strong>&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Codex in Slack:<\/strong> <a href=\"https:\/\/openai.com\/codex\/\" target=\"_blank\" rel=\"noreferrer noopener\">Codex<\/a>, an OpenAI agent that writes and edits code based on natural language instructions, can now be tagged inside a Slack channel or thread \u2014 letting it grab relevant context, pick the right environment, and respond with a link to the completed task in Codex Cloud.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>OpenAI in Agentforce 360 Platform: <\/strong>Salesforce will bring OpenAI\u2019s reasoning, voice, and multimodal capabilities into <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-new\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 360 Platform<\/a>, making agentic enterprise experiences more intelligent and powerful. OpenAI will also be featured as a preferred model, giving Agentforce 360 customers the option to select it as their default LLM for the Atlas Reasoning Engine and Prompt Builder. Apps like <strong>Agentforce Sales<\/strong> can also incorporate OpenAI frontier models for richer context and faster analysis.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce-and-openai-meet-employees-where-they-work\"><strong>Salesforce and OpenAI meet employees where they work<\/strong><\/h2>\n\n\n\n<p>This partnership fundamentally changes the employee experience, ensuring intelligent, data-driven work happens in the flow of conversation by granting secure, seamless access to the full enterprise stack right where teams already collaborate. It also builds on an existing partner foundation: OpenAI chose Slack as the first enterprise platform to deploy a third-party ChatGPT app.<\/p>\n\n\n\n<p>Starting with Agentforce Sales, Salesforce\u2019s apps will give authorized employees instant, natural-language access to their Salesforce CRM data and Tableau visualizations, while tapping into the vast, generative intelligence of OpenAI models for richer context and rapid analysis.&nbsp;<\/p>\n\n\n\n<p>Bringing ChatGPT into Slack gives teams the power to summarize complex conversations, or quickly draft posts and replies, right in the flow of work. Slack is where developers discuss ideas, make decisions, and manage key workflows. With Codex in Slack, teams can just tag @Codex in a channel or thread to delegate programming tasks, like they would with a co-worker.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A project manager working in Slack can ask ChatGPT to instantly synthesize the team\u2019s latest quarterly metrics deck into a high-level summary that can be shared in Slack channels with appropriate stakeholders.&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"808-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_46d296.png?w=1024\" alt=\"View of user interacting with ChatGPT Agent within Slack.\" class=\"wp-image-808\" srcset=\"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png 1600w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=1536&amp;h=1536 1536w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Integrating ChatGPT into Slack brings the power of conversational AI directly to employees&#8217; existing workflows<\/em>.<\/figcaption><\/figure>\n<div id=\"808-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1600\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_46d296.png?w=1024\" alt=\"View of user interacting with ChatGPT Agent within Slack.\" class=\"wp-image-808\" srcset=\"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png 1600w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=1536&amp;h=1536 1536w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/image_46d296.png?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\"><em>Integrating ChatGPT into Slack brings the power of conversational AI directly to employees&#8217; existing workflows<\/em>.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-consumer-initiated-conversations-prompted-with-intent\"><strong>Consumer-Initiated Conversations Prompted with Intent<\/strong><\/h2>\n\n\n\n<p>This partnership also helps businesses meet customers where they spend time, with commerce seamlessly integrated into the conversational channels and AI-powered experiences they use with intent every day.<\/p>\n\n\n\n<p>End-to-end commerce experiences, powered by Instant Checkout in ChatGPT and the Agentic Commerce Protocol, lets Agentforce Commerce merchants capture demand quickly and facilitate purchases when shoppers search for products in ChatGPT.<\/p>\n\n\n\n<p>By integrating Agentforce Commerce with Instant Checkout in ChatGPT, merchants can offer seamless, secure transactions at the moment of purchase intent while reducing integration costs and time to market. Product catalogs from Agentforce Commerce will appear in ChatGPT, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/stripe-openai-agentic-commerce-protocol-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">while embedded checkout with Agentic Commerce Protocol (ACP) and Stripe<\/a> enable tokenized, privacy-compliant transactions. Together, these capabilities deliver the end-to-end architecture for agentic commerce, turning intent into conversion in a single, trusted interaction.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A sportswear retailer using Agentforce Commerce can bring its product catalog into ChatGPT so the newest line of hiking boots is surfaced to consumers searching for hiking gear. And, the boots can be purchased with Instant Checkout, all without leaving the app and ensuring the retailer keeps the customer relationship.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability\"><strong>Availability: <\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OpenAI frontier models are available today within Agentforce.&nbsp;<\/li>\n\n\n\n<li>Agentforce 360 apps and Agentforce Commerce in ChatGPT will be live later this year.<\/li>\n\n\n\n<li>ChatGPT &amp; Codex are available in Slack. Learn more <a href=\"https:\/\/slack.com\/blog\/news\/powering-agentic-collaboration\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More Information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/13\/agentic-enterprise-announcement\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 360 announcement<\/a><\/li>\n\n\n\n<li>Stay up to date on the latest <a href=\"https:\/\/www.salesforce.com\/news\/stories\/dreamforce-2025-live-blog\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce news<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/openai.com\/index\/introducing-apps-in-chatgpt\/\" target=\"_blank\" rel=\"noreferrer noopener\">Apps in ChatGPT<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/openai.com\/index\/buy-it-in-chatgpt\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instant Checkout in ChatGPT<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><em>Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The world\u2019s #1 AI CRM&nbsp; will surface directly in ChatGPT New integrations bring OpenAI frontier models and Salesforce into unified experiences across both platforms MANILA \u2014 October 17, 2025 \u2014 Salesforce (NYSE: CRM) and OpenAI today announced an expanded strategic partnership, establishing a new generation of employee and consumer experiences powered by Salesforce&#8217;s Agentforce 360 [&hellip;]<\/p>\n","protected":false},"author":774,"featured_media":807,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[56,59],"sf_theme":[67],"sf_topic":[327,9,26,41],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[6],"sf_collection":[],"sf_visibility":[],"coauthors":[321],"class_list":["post-881","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases","sf_content_type-press-releases-product","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-dreamforce","sf_topic-salesforce-partners","sf_location-philippines"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce and OpenAI Partner Across Enterprise Work and Commerce - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce and OpenAI Partner Across Enterprise Work and Commerce\" \/>\n<meta property=\"og:description\" content=\"The world\u2019s #1 AI CRM&nbsp; will surface directly in ChatGPT New integrations bring OpenAI frontier models and Salesforce into unified experiences across both platforms MANILA \u2014 October 17, 2025 \u2014 Salesforce (NYSE: CRM) and OpenAI today announced an expanded strategic partnership, establishing a new generation of employee and consumer experiences powered by Salesforce&#8217;s Agentforce 360 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-11T09:49:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/#\/schema\/person\/874903a299b7f1237fdc7be526a3a451\"}],\"headline\":\"Salesforce and OpenAI Partner Across Enterprise Work and Commerce\",\"datePublished\":\"2025-10-17T02:00:00+00:00\",\"dateModified\":\"2025-11-11T09:49:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/\"},\"wordCount\":1139,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png\",\"inLanguage\":\"en-SG\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/\",\"url\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/\",\"name\":\"Salesforce and OpenAI Partner Across Enterprise Work and Commerce - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png\",\"datePublished\":\"2025-10-17T02:00:00+00:00\",\"dateModified\":\"2025-11-11T09:49:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#breadcrumb\"},\"inLanguage\":\"en-SG\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SG\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png\",\"width\":1200,\"height\":675,\"caption\":\"Salesforce and OpenAI announce strategic partnership expansion.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/ap\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Press Releases\",\"item\":\"https:\/\/www.salesforce.com\/ap\/news\/sf_press_release\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Salesforce and OpenAI Partner Across Enterprise Work and Commerce\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/ap\/news\/\",\"name\":\"Salesforce\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/ap\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-SG\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/ap\/news\/#\/schema\/person\/874903a299b7f1237fdc7be526a3a451\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SG\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/cb8ad8a42eac767f9db51669ab3b29906f0b470285d051b24f5aa1c8fc319f98?s=96&d=mm&r=ge5098f0e6091f09d6df7a12beb207e59\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/cb8ad8a42eac767f9db51669ab3b29906f0b470285d051b24f5aa1c8fc319f98?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/cb8ad8a42eac767f9db51669ab3b29906f0b470285d051b24f5aa1c8fc319f98?s=96&d=mm&r=g\"},\"url\":\"https:\/\/www.salesforce.com\/ap\/news\/author\/rmarwahsalesforce-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce and OpenAI Partner Across Enterprise Work and Commerce - Salesforce","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/","og_type":"article","og_title":"Salesforce and OpenAI Partner Across Enterprise Work and Commerce","og_description":"The world\u2019s #1 AI CRM&nbsp; will surface directly in ChatGPT New integrations bring OpenAI frontier models and Salesforce into unified experiences across both platforms MANILA \u2014 October 17, 2025 \u2014 Salesforce (NYSE: CRM) and OpenAI today announced an expanded strategic partnership, establishing a new generation of employee and consumer experiences powered by Salesforce&#8217;s Agentforce 360 [&hellip;]","og_url":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/","og_site_name":"Salesforce","article_modified_time":"2025-11-11T09:49:38+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes","Written by":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/ap\/news\/#\/schema\/person\/874903a299b7f1237fdc7be526a3a451"}],"headline":"Salesforce and OpenAI Partner Across Enterprise Work and Commerce","datePublished":"2025-10-17T02:00:00+00:00","dateModified":"2025-11-11T09:49:38+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/"},"wordCount":1139,"image":{"@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png","inLanguage":"en-SG"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/","url":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/","name":"Salesforce and OpenAI Partner Across Enterprise Work and Commerce - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ap\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png","datePublished":"2025-10-17T02:00:00+00:00","dateModified":"2025-11-11T09:49:38+00:00","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#breadcrumb"},"inLanguage":"en-SG","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/"]}]},{"@type":"ImageObject","inLanguage":"en-SG","@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#primaryimage","url":"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png","contentUrl":"https:\/\/www.salesforce.com\/ap\/news\/wp-content\/uploads\/sites\/28\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png","width":1200,"height":675,"caption":"Salesforce and OpenAI announce strategic partnership expansion."},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/10\/17\/salesforce-and-openai-partner-across-enterprise-work-and-commerce\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/ap\/news\/"},{"@type":"ListItem","position":2,"name":"Press Releases","item":"https:\/\/www.salesforce.com\/ap\/news\/sf_press_release\/"},{"@type":"ListItem","position":3,"name":"Salesforce and OpenAI Partner Across Enterprise Work and Commerce"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/ap\/news\/#website","url":"https:\/\/www.salesforce.com\/ap\/news\/","name":"Salesforce","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/ap\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-SG"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/ap\/news\/#\/schema\/person\/874903a299b7f1237fdc7be526a3a451","image":{"@type":"ImageObject","inLanguage":"en-SG","@id":"https:\/\/secure.gravatar.com\/avatar\/cb8ad8a42eac767f9db51669ab3b29906f0b470285d051b24f5aa1c8fc319f98?s=96&d=mm&r=ge5098f0e6091f09d6df7a12beb207e59","url":"https:\/\/secure.gravatar.com\/avatar\/cb8ad8a42eac767f9db51669ab3b29906f0b470285d051b24f5aa1c8fc319f98?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cb8ad8a42eac767f9db51669ab3b29906f0b470285d051b24f5aa1c8fc319f98?s=96&d=mm&r=g"},"url":"https:\/\/www.salesforce.com\/ap\/news\/author\/rmarwahsalesforce-com\/"}]}},"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/ap\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_press_release\/881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_press_release"}],"about":[{"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/types\/sf_press_release"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/users\/774"}],"version-history":[{"count":1,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_press_release\/881\/revisions"}],"predecessor-version":[{"id":882,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_press_release\/881\/revisions\/882"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/media\/807"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/media?parent=881"}],"wp:term":[{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_content_type?post=881"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_theme?post=881"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_topic?post=881"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_product?post=881"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_industry?post=881"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_role?post=881"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=881"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_location?post=881"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_collection?post=881"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/sf_visibility?post=881"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/ap\/news\/wp-json\/wp\/v2\/coauthors?post=881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}