{"id":89,"date":"2024-09-26T20:24:00","date_gmt":"2024-09-26T20:24:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=89"},"modified":"2025-09-24T13:23:53","modified_gmt":"2025-09-24T05:23:53","slug":"salesforce-unveils-new-generation-of-autonomous-ai-innovations-across-ecosystem","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2024\/09\/26\/salesforce-unveils-new-generation-of-autonomous-ai-innovations-across-ecosystem\/","title":{"rendered":"Salesforce Unveils New Generation of Autonomous AI Innovations Across Ecosystem"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Industries AI provides over 100 customisable, ready-to-use AI capabilities embedded across each of Salesforce\u2019s 15 industry clouds<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Tableau Einstein, the new Tableau built on the Salesforce Platform and featuring<\/em> <em>Agentforce, is a reimagined analytics experience that accelerates the path from raw<\/em> <em>data to insights by infusing autonomous and assistive agents into every aspect of<\/em> <em>analytics to help everyone answer, engage, and act on insights directly from where<\/em> <em>they work in real time<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>New Slack innovations bring Agents, purpose-built AI and CRM data into a unified work operating system to fuel productivity<\/em><\/p>\n\n\n\n<p><strong>SINGAPORE \u2014 September 26, 2024<\/strong> <strong>\u2013 <\/strong>Salesforce (NYSE: CRM), the world\u2019s #1 AI CRM, announced new autonomous AI innovations across the Salesforce ecosystem, including Slack and Tableau. The new innovations integrate <a href=\"https:\/\/www.salesforce.com\/agentforce\/\">Agentforce<\/a>, a comprehensive suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce, into the flow of work, to enhance employee efficiency and agility.&nbsp;<\/p>\n\n\n\n<p><strong>Industries AI tackles industry-specific needs with 100+ pre-built and customisable AI capabilities<\/strong><\/p>\n\n\n\n<p><strong>Industries AI <\/strong>is a set of foundational, pre-built, and customisable AI capabilities that addresses industry-specific needs and challenges to help customers start delivering value quickly.<\/p>\n\n\n\n<p>While executive urgency to put AI to use has <a href=\"https:\/\/slack.com\/blog\/news\/the-workforce-index-june-2024?_gl=1*unfx64*_gcl_aw*R0NMLjE3MjA3NzMwMTAuQ2p3S0NBandxTU8wQmhBOEVpd0FGVExnSUpWNkw4YW1XZU9WY2NzdHotWFROcmtGR2FsMExKMHNDMDA4ZmJqdnhVWDltSUtMS2xGVmlCb0N1YklRQXZEX0J3RQ..*_gcl_dc*R0NMLjE3MjA3NzMwMTAuQ2p3S0NBandxTU8wQmhBOEVpd0FGVExnSUpWNkw4YW1XZU9WY2NzdHotWFROcmtGR2FsMExKMHNDMDA4ZmJqdnhVWDltSUtMS2xGVmlCb0N1YklRQXZEX0J3RQ..*_gcl_au*MTUyMTA3MTYyMS4xNzE5MjY3MDM0*_ga*NTY1MDczNDM0LjE3MTkyNjcwMzQ.*_ga_3VHBZ2DJWP*MTcyNjU1OTUwNC44Mi4xLjE3MjY1NTk1MzYuMjguMC4w&amp;_ga=2.131446029.387084268.1726449908-565073434.1719267034\">increased by 700%<\/a> over the past six months, most organisations don\u2019t have the time or money to build and train their own AI models \u2014 especially with training a model alone sometimes costing upward of <a href=\"https:\/\/www.wired.com\/story\/openai-ceo-sam-altman-the-age-of-giant-ai-models-is-already-over\/\">$100 million<\/a>.<br><br>Every industry varies significantly regarding the types of tasks, challenges, and goals they need AI to help address. To deliver value from AI, organisations need AI capabilities that are specifically built to address their unique needs and challenges.<\/p>\n\n\n\n<p><br>Industries AI is now embedded in each of <a href=\"https:\/\/www.salesforce.com\/industries\/?d=cta-body-promo-8\">Salesforce\u2019s 15 industry clouds<\/a> so customers can deploy ready-to-use AI to help automate time-consuming tasks in their industry. Customers can leverage pre-built prompts and power every AI capability with industry-specific data models and their own data and metadata \u2013 such as health records, donor databases, or telematics systems \u2013 to ensure relevant and contextual results and insights.<\/p>\n\n\n\n<p>Salesforce also created the<strong> <\/strong><a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/?d=cta-body-promo-8\"><strong>AI Use Case Library<\/strong><\/a>, featuring more than 100 Industries AI capabilities and dedicated use case libraries with resources on how to get started for every industry cloud. The AI Use Case Library will be regularly updated with new capabilities.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Industries AI will also serve as the foundation for creating industry-specific <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\">Agentforce agents<\/a>. Coming soon to every industry cloud, they can be set up in minutes, work around the clock, and autonomously perform industry-specific business tasks and actions.<\/p>\n\n\n\n<p><strong>Re-imagining analytics with Agentforce and New Tableau Einstein<\/strong><\/p>\n\n\n\n<p><strong>Tableau Einstein<\/strong>, the new Tableau built on the Salesforce Platform, is a reimagined, AI-powered, visual analytics platform that includes <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\">Agentforce<\/a>. It is designed to intelligently accelerate the path from raw data to insights directly into the flow of work by infusing autonomous and assistive agents into every aspect of analytics so that everyone can answer, engage and act on insights directly from where they work in real-time.<\/p>\n\n\n\n<p>Tableau Einstein is designed to promote self-service and agility using the benefits of the shared Salesforce metadata framework. It includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Autonomous and assistive agents for modern analytics<\/strong>, enabling Tableau\u2019s leading solutions \u2014 Tableau Agent (formerly Einstein Copilot for Tableau) and Pulse. Pulse uses AI to autonomously identify critical metrics and contextually surface them to people within the applications where they work. Tableau Agent and Pulse enable users to ask questions of data in natural language with assistive capabilities, providing visual and descriptive answers that are translated into action within an application.&nbsp;<\/li>\n\n\n\n<li><strong>Tableau Semantics <\/strong>that enriches AI, agents, and analytics data with business context and meaning, improving discovery and comprehension of relevant data. For instance, insights generated about a customer account for a service rep would be grounded in records from recent service calls, product purchases, and returns, improving Agentforce\u2019s ability to generate nuanced, informed responses.<\/li>\n\n\n\n<li><strong>Real-time data that\u2019s secure and ready to scale<\/strong> across every touchpoint and create connected and consistent experiences. Because of deep integration with Data Cloud metadata-driven automation and optimisations \u2014 including data preparation and data quality processes \u2014 it can be integrated into workflows on any channel and across any department.&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Composable architecture and reusable assets<\/strong> across an open API-driven platform that allows teams to build analytical agents to use for any enterprise use case and extensible into other third-party applications. New marketplace capabilities will also make it so data models and analytic assets can be shared, discovered, and used internally in an organisation or made available via an extended <a href=\"https:\/\/public.tableau.com\/app\/discover\/?_ga=2.72332561.387084268.1726449908-565073434.1719267034\">Tableau Public<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Slack brings Agents, purpose-built AI, and CRM data into one work operating system<\/strong><\/p>\n\n\n\n<p>New Slack innovations enable organisations to bring their company knowledge, data, agents, apps, and automation into one agent-powered work operating system.&nbsp;<\/p>\n\n\n\n<p>In one conversational interface, teams can work alongside agents with purpose-built AI, unifying data across Slack and Salesforce, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/agentforce\/\"><strong>Agentforce<\/strong><\/a><strong> in Slack:<\/strong> With a new user interface (UI) for agents, teams can now talk to their data, surface insights, and take action on tasks in Slack with Salesforce&#8217;s Agentforce Agents.<\/li>\n\n\n\n<li><strong>Third-party AI agents:<\/strong> AI agents and assistants from partners like Adobe, Anthropic, Cohere, Perplexity, and more can be deployed in the same trusted, secure environment in Slack.<\/li>\n\n\n\n<li><strong>Salesforce channels:<\/strong> A new type of channel that connects Salesforce CRM records to channel-based conversations in Slack gives teams a comprehensive space to collaborate on every account and opportunity, increasing alignment to move work forward. Coming soon, Salesforce channels will be embedded in the Salesforce user interface.<\/li>\n<\/ul>\n\n\n\n<p>New enhancements in Slack also include purpose-built AI functionality across search and automation as well as new solutions-based templates to unlock productivity for every use case and line of business.&nbsp; They are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>New <\/strong><a href=\"https:\/\/slack.com\/features\/ai\"><strong>Slack AI<\/strong><\/a><strong> features:<\/strong> Enhanced capabilities like <a href=\"https:\/\/slack.com\/features\/huddles\">huddle<\/a> notes, simplified automation, and improved search allow teams to work smarter, faster, and with greater focus.<\/li>\n\n\n\n<li><strong>Slack templates:<\/strong> Collections of ready-to-use templated channels, <a href=\"https:\/\/slack.com\/features\/canvas\">canvases<\/a>, <a href=\"https:\/\/slack.com\/features\/task-list\">lists<\/a>, and automated workflows make work in any department and for any task faster and more productive.<\/li>\n<\/ul>\n\n\n\n<p><strong>The Salesforce perspective<\/strong><\/p>\n\n\n\n<p>\u201cWe are moving into a new world of autonomous AI with agents augmenting humans at work. Salesforce is helping ASEAN businesses, regardless of their size and industry, capture the AI opportunity with our next-generation autonomous AI innovations across the ecosystem. With the new innovations embedded directly across the flow of work and built on a foundation of trusted data, customers can expect AI agents and humans to work alongside one another to unlock new levels of productivity and drive customer success together.\u201d <strong>&#8211; Gavin Barfield, Vice President &amp; Chief Technology Officer, Salesforce ASEAN<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Read More:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Industries AI <a href=\"https:\/\/www.salesforce.com\/news\/stories\/industries-ai-announcement\/\">newsroom post<\/a><\/li>\n\n\n\n<li>Tableau Einstein <a href=\"https:\/\/www.salesforce.com\/news\/stories\/tableau-ai-dreamforce-24\/\">newsroom post<\/a><\/li>\n\n\n\n<li>Slack innovations <a href=\"https:\/\/www.salesforce.com\/news\/stories\/slack-dreamforce-24\/\">newsroom post<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Industries AI provides over 100 customisable, ready-to-use AI capabilities embedded across each of Salesforce\u2019s 15 industry clouds Tableau Einstein, the new Tableau built on the Salesforce Platform and featuring Agentforce, is a reimagined analytics experience that accelerates the path from raw data to insights by infusing autonomous and assistive agents into every aspect of analytics [&hellip;]<\/p>\n","protected":false},"author":467,"featured_media":372,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[56,59],"sf_theme":[67,68],"sf_topic":[9,12,24],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[3],"sf_collection":[],"sf_visibility":[],"coauthors":[311],"class_list":["post-89","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases","sf_content_type-press-releases-product","sf_theme-agentic-ai","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-data","sf_location-singapore"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Unveils New Generation of Autonomous AI Innovations Across 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