{"id":942,"date":"2025-12-11T09:45:05","date_gmt":"2025-12-11T01:45:05","guid":{"rendered":""},"modified":"2025-12-11T10:33:15","modified_gmt":"2025-12-11T02:33:15","slug":"salesforce-ra-mat-agentforce-phien-ban-tieng-viet-mo-ra-ky-nguyen-moi-cho-cac-doanh-nghiep-ung-dung-tac-nhan-ai","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/ap\/news\/press-releases\/2025\/12\/11\/salesforce-ra-mat-agentforce-phien-ban-tieng-viet-mo-ra-ky-nguyen-moi-cho-cac-doanh-nghiep-ung-dung-tac-nhan-ai\/","title":{"rendered":"Salesforce ra m\u1eaft Agentforce phi\u00ean b\u1ea3n ti\u1ebfng Vi\u1ec7t, m\u1edf ra k\u1ef7 nguy\u00ean m\u1edbi cho c\u00e1c doanh nghi\u1ec7p \u1ee9ng d\u1ee5ng t\u00e1c nh\u00e2n AI"},"content":{"rendered":"\n

Agentforce Service v\u00e0 Employee Agent hi\u1ec7n \u0111\u00e3 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng b\u1eb1ng ti\u1ebfng Vi\u1ec7t<\/em><\/p>\n\n\n\n

H\u00e0 N\u1ed9i, ng\u00e0y 11 th\u00e1ng 12 n\u0103m 2025:<\/strong> Salesforce, c\u00f4ng ty h\u00e0ng \u0111\u1ea7u v\u1ec1 l\u0129nh v\u1ef1c AI CRM tr\u00ean to\u00e0n c\u1ea7u ch\u00ednh th\u1ee9c c\u00f4ng b\u1ed1 vi\u1ec7c ra m\u1eaft Agentforce phi\u00ean b\u1ea3n ti\u1ebfng Vi\u1ec7t, \u0111\u00e1nh d\u1ea5u b\u01b0\u1edbc ti\u1ebfn quan tr\u1ecdng h\u01b0\u1edbng t\u1edbi k\u1ef7 nguy\u00ean doanh nghi\u1ec7p \u1ee9ng d\u1ee5ng t\u00e1c nh\u00e2n AI t\u1ea1i Vi\u1ec7t Nam. Gi\u1edd \u0111\u00e2y, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 khai th\u00e1c Agentforce Service v\u00e0 Employee Agent b\u1eb1ng ti\u1ebfng Vi\u1ec7t \u0111\u1ec3 th\u00fac \u0111\u1ea9y chuy\u1ec3n \u0111\u1ed5i s\u1ed1, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh.<\/p>\n\n\n\n

Ch\u00ednh ph\u1ee7 Vi\u1ec7t Nam \u0111\u00e3 \u0111\u1ec1 ra m\u1ee5c ti\u00eau t\u0103ng tr\u01b0\u1edfng kinh t\u1ebf m\u1ea1nh m\u1ebd, h\u01b0\u1edbng t\u1edbi tr\u1edf th\u00e0nh qu\u1ed1c gia ph\u00e1t tri\u1ec3n c\u00f3 thu nh\u1eadp cao v\u00e0o n\u0103m 2045. Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) gi\u1eef vai tr\u00f2 then ch\u1ed1t trong t\u1ea7m nh\u00ecn n\u00e0y v\u00e0 \u0111\u01b0\u1ee3c d\u1ef1 b\u00e1o \u0111\u00f3ng g\u00f3p t\u1edbi 79,3 t\u1ef7 USD<\/a> v\u00e0o n\u0103m 2030, t\u01b0\u01a1ng \u0111\u01b0\u01a1ng g\u1ea7n 12% GDP hi\u1ec7n t\u1ea1i c\u1ee7a Vi\u1ec7t Nam.<\/p>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i doanh nghi\u1ec7p Vi\u1ec7t Nam theo m\u00f4 h\u00ecnh \u1ee9ng d\u1ee5ng t\u00e1c nh\u00e2n AI<\/strong><\/p>\n\n\n\n

V\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a Agentforce phi\u00ean b\u1ea3n ti\u1ebfng Vi\u1ec7t, doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i h\u01b0\u1edbng t\u1edbi m\u00f4 h\u00ecnh \u1ee9ng d\u1ee5ng t\u00e1c nh\u00e2n AI, v\u1edbi AI h\u1ed7 tr\u1ee3 nh\u00e2n s\u1ef1 thay v\u00ec thay th\u1ebf h\u1ecd. V\u1edbi m\u00f4 h\u00ecnh doanh nghi\u1ec7p \u1ee9ng d\u1ee5ng t\u00e1c nh\u00e2n AI, c\u00e1c \u0111\u1ed9i ng\u0169 lu\u00f4n v\u1eadn h\u00e0nh 24\/7: kh\u00f4ng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, lu\u00f4n s\u1eb5n s\u00e0ng cung c\u1ea5p d\u1ecbch v\u1ee5, v\u00e0 m\u1ed7i nh\u00e2n s\u1ef1 \u0111\u1ec1u \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi tr\u1ee3 l\u00fd AI \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c h\u01a1n. \u0110i\u1ec1u n\u00e0y m\u1edf ra m\u1ed9t k\u1ef7 nguy\u00ean m\u1edbi v\u1ec1 n\u0103ng su\u1ea5t, k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng tr\u01b0\u1edfng.<\/p>\n\n\n\n

Agentforce Service l\u00e0 n\u1ec1n t\u1ea3ng to\u00e0n di\u1ec7n cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho m\u1ecdi ng\u00e0nh ngh\u1ec1 tr\u00ean m\u1ecdi k\u00eanh t\u01b0\u01a1ng t\u00e1c. L\u00e0 th\u1ebf h\u1ec7 d\u1ecbch v\u1ee5 m\u1edbi, c\u00f4ng c\u1ee5 n\u00e0y ho\u1ea1t \u0111\u1ed9ng 24\/7, \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 lu\u00f4n kh\u1ea3 d\u1ee5ng, gi\u00fap doanh nghi\u1ec7p gi\u1ea3m chi ph\u00ed, r\u00fat ng\u1eafn th\u1eddi gian x\u1eed l\u00ed y\u00eau c\u1ea7u nh\u1edd tr\u1ee3 l\u00fd AI, \u0111\u1ed3ng th\u1eddi ch\u1ee7 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c, t\u1eeb \u0111\u00f3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110i\u1ec3m kh\u00e1c bi\u1ec7t c\u1ee7a Agentforce Service n\u1eb1m \u1edf kh\u1ea3 n\u0103ng cho ph\u00e9p nh\u00e2n vi\u00ean v\u00e0 tr\u1ee3 l\u00fd AI ph\u1ed1i h\u1ee3p to\u00e0n di\u1ec7n t\u1eeb b\u01b0\u1edbc ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1ebfn khi ho\u00e0n th\u00e0nh t\u00e1c v\u1ee5.<\/p>\n\n\n\n

Employee Agent l\u00e0 tr\u1ee3 l\u00fd AI \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf nh\u01b0 m\u1ed9t tr\u1ee3 l\u00fd s\u1ed1 d\u00e0nh cho nh\u00e2n vi\u00ean, h\u1ed7 tr\u1ee3 x\u1eed l\u00fd c\u00e1c t\u00e1c v\u1ee5 h\u00e0ng ng\u00e0y m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. \u0110i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a c\u00f4ng c\u1ee5 n\u00e0y l\u00e0 kh\u1ea3 n\u0103ng ch\u1ee7 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 thay v\u00ec ch\u1ec9 cung c\u1ea5p th\u00f4ng tin. Tr\u1ee3 l\u00fd AI \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp tr\u00ean nh\u1eefng n\u1ec1n t\u1ea3ng l\u00e0m vi\u1ec7c quen thu\u1ed9c nh\u01b0 Slack ho\u1eb7c c\u00e1c thi\u1ebft b\u1ecb di \u0111\u1ed9ng, \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t \u201c\u0111\u1ed3ng nghi\u1ec7p\u201d. D\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u1ee7a doanh nghi\u1ec7p, Employee Agent c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 \u0111a t\u00e1c v\u1ee5, t\u1eeb qu\u1ea3n l\u00fd cu\u1ed9c h\u1ecdp, c\u1eadp nh\u1eadt c\u01a1 h\u1ed9i kinh doanh, cho t\u1edbi h\u1ed7 tr\u1ee3 quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n s\u1ef1 m\u1edbi, tra c\u1ee9u ph\u00fac l\u1ee3i, ho\u1eb7c chu\u1ea9n b\u1ecb t\u00f3m t\u1eaft th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc c\u00e1c cu\u1ed9c h\u1ecdp. Nh\u1edd \u0111\u00f3, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng t\u00e1c v\u1ee5 quan tr\u1ecdng h\u01a1n, \u0111\u1ed3ng th\u1eddi ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 n\u00e2ng cao n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n

\u201cSalesforce gi\u00fap c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t Nam m\u1edf kh\u00f3a m\u00f4 h\u00ecnh l\u00e0m vi\u1ec7c m\u1edbi, n\u01a1i t\u00e1c nh\u00e2n AI v\u00e0 con ng\u01b0\u1eddi h\u1ee3p t\u00e1c \u0111\u1ec3 th\u00fac \u0111\u1ea9y n\u0103ng su\u1ea5t v\u00e0 t\u0103ng tr\u01b0\u1edfng \u0111\u1ed9t ph\u00e1,\u201d b\u00e0 Qu\u00fd Nguy\u1ec5n, Gi\u00e1m \u0111\u1ed1c Qu\u1ed1c gia, Salesforce Vi\u1ec7t Nam chia s\u1ebb. \u201cV\u1edbi vi\u1ec7c cung c\u1ea5p Agentforce phi\u00ean b\u1ea3n ti\u1ebfng Vi\u1ec7t, ch\u00fang t\u00f4i t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 doanh nghi\u1ec7p Vi\u1ec7t tri\u1ec3n khai c\u00e1c tr\u1ee3 l\u00fd AI d\u1ec5 d\u00e0ng h\u01a1n, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y chuy\u1ec3n \u0111\u1ed5i s\u1ed1, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u v\u1eadn h\u00e0nh. \u0110i\u1ec1u n\u00e0y kh\u1eb3ng \u0111\u1ecbnh cam k\u1ebft c\u1ee7a Salesforce trong vi\u1ec7c ti\u1ebfp t\u1ee5c mang \u0111\u1ebfn c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c b\u1ea3n \u0111\u1ecba h\u00f3a, ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam.\u201d<\/p>\n\n\n\n

Agentforce 360: N\u00e2ng t\u1ea7m n\u0103ng l\u1ef1c con ng\u01b0\u1eddi trong k\u1ef7 nguy\u00ean AI<\/strong><\/p>\n\n\n\n

Agentforce Service v\u00e0 Employee Agent l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a b\u1ed9 \u1ee9ng d\u1ee5ng Customer 360 trong Agentforce 360, n\u1ec1n t\u1ea3ng \u0111\u1ea7u ti\u00ean tr\u00ean th\u1ebf gi\u1edbi k\u1ebft n\u1ed1i con ng\u01b0\u1eddi v\u00e0 tr\u1ee3 l\u00fd AI trong m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u00e1ng tin c\u1eady, t\u00e1i \u0111\u1ecbnh h\u00ecnh c\u00e1ch th\u1ee9c v\u1eadn h\u00e0nh trong k\u1ef7 nguy\u00ean AI. \u0110\u01b0\u1ee3c c\u00f4ng b\u1ed1 t\u1ea1i Dreamforce v\u00e0o th\u00e1ng 10\/2025, Agentforce 360 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a Salesforce, n\u1ec1n t\u1ea3ng kh\u00e1ch h\u00e0ng \u0111\u00e1ng tin c\u1eady nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi trong 26 n\u0103m qua. Ch\u00ednh c\u00f4ng ngh\u1ec7 \u0111\u00e3 t\u1ea1o n\u00ean n\u1ec1n t\u1ea3ng CRM, t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 ph\u00e2n t\u00edch gi\u1edd \u0111\u00e2y ti\u1ebfp t\u1ee5c t\u1ea1o n\u00ean c\u00e1c tr\u1ee3 l\u00fd AI c\u00f3 kh\u1ea3 n\u0103ng chuy\u1ec3n ho\u00e1 quy tr\u00ecnh th\u00e0nh tr\u00ed th\u00f4ng minh v\u1eadn h\u00e0nh, t\u1ed1i \u01b0u hi\u1ec7u su\u1ea5t c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, v\u00e0 k\u1ebft n\u1ed1i s\u00e2u s\u1eafc h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

V\u1edbi Agentforce 360, Salesforce \u0111\u00e3 v\u01b0\u1ee3t ra ngo\u00e0i ph\u1ea1m vi c\u1ee7a m\u1ed9t n\u1ec1n t\u1ea3ng CRM truy\u1ec1n th\u1ed1ng, n\u01a1i tr\u1ee3 l\u00fd AI kh\u00f4ng ch\u1ec9 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean, t\u1ed1i \u01b0u v\u1eadn h\u00e0nh v\u00e0 ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c tr\u1ee3 l\u00fd kh\u00e1c trong h\u1ec7 th\u1ed1ng.<\/p>\n\n\n\n

N\u1ec1n t\u1ea3ng ph\u00eda sau s\u1ef1 chuy\u1ec3n \u0111\u1ed5i<\/strong><\/p>\n\n\n\n

Agentforce 360 k\u1ebft h\u1ee3p b\u1ed1n y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a m\u1ed9t doanh nghi\u1ec7p \u1ee9ng d\u1ee5ng t\u00e1c nh\u00e2n AI:<\/p>\n\n\n\n