Sell faster with trusted AI for sales built directly into your CRM. Arm sellers with both predictive and generative AI to inform and assist them throughout the sales cycle. Automate sales processes, build stronger relationships, and guide sellers to close with Einstein.
Discover trusted, purpose-built AI in your CRM.
Einstein GPT for Sales
Auto-generate personalised emails grounded in CRM data in just a click. Help sellers introduce themselves, schedule a meeting, or nudge for a follow-up within seconds. Automate personalised communications, enriched with Salesforce and external data, from anywhere you work including Microsoft Outlook, Gmail, or even LinkedIn.
Go beyond transcripts. Quickly generate concise, actionable summaries from your sales calls. Identify important takeaways, customer sentiment, and next steps to help sales team move deals forward. Edit summaries and share in Slack or email to increase cross-functional deal collaboration.
Let Einstein assist you throughout the sales cycle. Automate account and prospect research right from where you work. Leverage external data and existing customer data to prepare for meetings and automatically update CRM records based on what you find.
Einstein Conversation Insights
Identify and act on key insights like objections, competitors, and pricing — all based on your individual customer conversations. Visualise conversation trends to refine sales programs, competitive plays, and enablement. Or catch up on specific calls fast by skipping ahead to critical moments in the deal.
Ditch data entry and notetaking. Automatically log and transcribe every call. Improve follow through and deal progression by alerting reps to next steps and action items. Keep reps focused on the highest value work for the greatest productivity.
Teach every rep to sell like the best rep. Ramp up new hires fast by sharing successful sales calls and circulating best-in-class techniques across the team. Create milestone based sales programs that deliver outcomes.
Buyer Assistant and Einstein Relationship Insights
Take your marketing pipe to sales pipe fast. Replace dead-end, web-to-lead forms with live conversations. Qualify and pass leads to reps right from your website. Empower qualified leads to connect with a rep instantly or schedule a meeting time that works for your prospect.
Uncover relationship networks without any manual research. Understand your entire prospect network and discover connections beyond your own. Build strong relationships with key decision makers.
Automate prospect and account research. Get crucial context from relevant sources across the web pulled right into your CRM. Automatically update existing records as you learn more.
Sales Cloud Einstein
Prioritise the most critical deals. Avoid the guesswork and get ahead of risks by understanding and actioning based on lead potential, opportunity health, and relevant sales activities.
Get rid of manual data entry for good. Automatically capture and sync relevant customer and sales information from your email and calendar. Keep your CRM records and metrics up-to-date with ease.
Drive forecast accuracy with AI-predictions. Get the relevant logic, factors, and business trends that go into the predictions. Easily assess potential gaps in your pipeline and sales process.
Drive forecast accuracy, grow pipeline, and optimise revenue with Sales Cloud and Tableau insights.
Accelerate sales with engagement built directly into your CRM. Connect with buyers and drive action.
Bring trusted customer data to AI and unlock impactful growth opportunities with a single, unified view of your accounts and sales activities from any data source.
Select your Sales Cloud edition below. Sales Cloud Unlimited edition includes our full suite of Sales AI products, right out of the box. For the others, you can easily add the products you need.
The simple CRM suite with marketing, sales, and service for small teams.
The CRM for sales.
The CRM for sales with analytics and API.
The CRM for sales with automation, AI and developer support built-in.
The best of Salesforce for sales.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
The data we're currently collecting in Salesforce will give us better insight into the level of service we provide and how we can deliver even more value to clients.
Nam TruongDigital and Innovation, Law Squared
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AI can be used in sales to automate and optimise various sales activities, such as lead scoring, customer segmentation, personalised messaging, and sales forecasting. It enables businesses to make data-driven decisions, free up time, and improve sales effectiveness.
AI improves sales by automating repetitive tasks, providing real-time insights into customer behaviour, and generating drafts of personalised communication with customers. It also enables businesses to identify new sales opportunities and make data-driven decisions to optimise sales performance.
Artificial intelligence is changing sales by enabling businesses to automate and optimise various sales activities, from lead generation to customer retention. It is also helping businesses make data-driven decisions to improve sales performance and increase revenue.
AI in CRM refers to the use of artificial intelligence technologies, such as machine learning and natural language processing, to improve customer relationship management. It enables businesses to automate and optimise CRM activities, such as lead management, customer segmentation, and sales forecasting.
You can use AI in CRM by implementing AI-powered CRM tools that automate and optimise various CRM activities, such as lead scoring, generating personalised messaging, and customer segmentation.
