We’re constantly discovering new ways to work together at Salesforce. Here are five ways Chatter is changing the way we work at our company.
Connections are exploding.
Colleagues across departments connect to expand their knowledge and reach. A sales rep posts a question on Chatter and people around the world respond — people she didn’t know, or know to reach out to.
Apps and data come to life.
Chatter, unlike other collaborative apps, connects people and data. Important records, such as top deals, key accounts, or even custom objects, are available in real time. We never have to hunt down information.
Discoveries are unleashed.
Tap into a network of resources, such as competitive tips and industry-specific updates. When an airline customer wanted to visit on short notice, everyone got up to speed for the presentation with Chatter.
Sharing is a way of life.
Chatter is an essential tool for meeting prep and feedback. By sharing files with our teams right on the account, people are getting direct feedback and insights to help them do their jobs better.
Executives are more actively engaged.
Chatter is a great way for executives and employees to stay connected. Our CEO, Marc Benioff, posts frequently to get feedback from people who wouldn’t otherwise get a chance to interact with him.
“An outsourced Tier-1 rep had a difficult case, so she posed the question to her Salesforce Chatter support skills group and was able to quickly collaborate with a Tier-2 member on my team who has a similar case.”
Collaborate for customer success.
“I was working with a customer on using our tools more effectively. The sales team saw my status update and was able to renew their contract early with additional licenses.”
Get feedback to product development.
“Frontline customer service teams tell R&D exactly what the field is saying. Our product team is now releasing features that customers want, just as they realise they want them.”
Keep track of customer support cases.
“I’m in sales, but I follow my customers’ support cases to make sure they’re happy.”
Escalate cases for immediate help.
“When I change a case to ‘critical’ status, the right people see it on Salesforce Chatter and swarm to respond.”