Salesforce Contact Centre Pricing

One simple package to transform your contact centre.

Choose the right edition for your business needs.

Start with Service Cloud as your foundation, then simply add the product listed below to get started with your Contact Centre solution.

Salesforce Contact Centre

One simple package to transform your contact centre.

$ 150
user / month
USD (billed annually)
  • Native Phone and Digital Channels
  • Automation and AI for Customer Service
  • Authenticated Portal

Compare editions and top features.

Salesforce Contact Centre

$ 150

user/month

Service Cloud Voice

Self-Service

Digital Engagement

Feedback Management

Automation and Intelligence

Omni-Channel Routing

Shift Scheduling

Extend the power of Service Cloud with these related apps and add-ons.

Next, choose the Success Plan right for you.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Explore self-guided resources.

  • Online learning to upskill teams
  • Global Trailhead community

Premier Success Plan

Fast track your success now with easy and expert guidance.
Access to 24/7 support
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximise ROI with proactive, personalised expertise

  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximise ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

Salesforce Contact Centre Pricing FAQ

You can use Salesforce Contact Centre with either Service Cloud Voice partner telephony, or Service Cloud Voice with natively integrated Amazon Connect. If you opt for Service Cloud Voice with Amazon Connect, you will need to purchase an add-on with the required usage.

In addition to the Service Cloud Voice usage add-on, some components of Salesforce Contact Centre will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.

Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 800 1301 448 (SG), 800 967 655 (HK), +65 6302 5700 (Intl) to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 800 1301 448 (SG), 800 967 655 (HK), +65 6302 5700 (Intl) to see what works for your business.

* This edition requires an annual contract.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.