Speed your decision-making with actionable insights on overall business and support performance. Quickly analyse and improve your entire customer service operation, and check in on your business from any device.
Easily survey customers from within Desk.com to measure customer satisfaction (CSAT), get feedback, and improve your products and services over time. Identify trends and opportunities so you can make every interaction great.
Your customers won’t always tell you they’re unhappy. Use recent interactions to anticipate customer sentiment, predict what level of service is needed, and identify customers that need special attention.